The carpet is exactly are described and shown on line. The ordering process was easy with quick delivery and it comes with full instructions on how to get the best from your carpet with care and clean... See more
Company replied
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Huge variety, good prices, fast shipping. I ordered three rugs from Rugvista, which I selected from thousands of models on their website. RVD47280 - Bounce Teppich - Rosa 200x300 RVD47158 - Twi... See more
I waited for this rug to be available for about one month, and the site was very up to date on its availability. The color was accurate, and the rug unrolled well, flattening in about two days. We lov... See more
Company replied
Questions raised in context with the carpet prior the order have been answered properly. Delivery via UPS was in time and as scheduled. The quality of the carpet is good and in real it also looks like... See more
Company details
Written by the company
Rugvista — Wir helfen Menschen zu einem Zuhause, das sie lieben. Rugvista wurde 2005 mit einer klaren Mission und einem klaren Ziel gegründet: wir helfen Menschen, ein Zuhause zu schaffen, das sie lieben, indem wir es unseren Kunden einfach und angenehm machen, den perfekten Teppich zu finden. Von Anfang an haben wir uns darauf konzentriert, hochwertige Teppiche zu fairen Preisen anzubieten und gleichzeitig ein nahtloses, komfortables und sicheres Einkaufserlebnis für jeden Kunden zu gewährleisten. Heute sind wir stolz darauf, einer der führenden Online-Teppichhändler Europas zu sein und Kunden in zahlreichen Ländern zu bedienen. Unsere Kollektion umfasst über 30.000 Teppiche, von traditionell handgeknüpften Orientteppichen bis hin zu modernen maschinengewebten Designs; jeder Teppich wird sorgfältig ausgewählt, um Qualität, Langlebigkeit und zeitloses Design zu garantieren, sodass unsere Kunden bei jedem Kauf mit Vertrauen kaufen können. Wir glauben, dass der Kauf eines Teppichs genauso angenehm sein sollte wie das Leben damit: deshalb bieten wir klare Produktinformationen, detaillierte Bilder und einen intuitiven, übersichtlichen Online-Shop. Zuverlässige Lieferung in ganz Europa, flexible Rückgabemöglichkeiten und freundlicher, schneller Kundenservice sorgen dafür, dass das Einkaufserlebnis für jeden Kunden einfach, sicher und stressfrei ist. Unser Hauptsitz befindet sich in Malmö, Schweden, und wir sind europaweit tätig; dabei kombinieren wir skandinavische Designwerte mit internationalem Handwerk und modernen E-Commerce-Lösungen. Unser Team arbeitet jeden Tag daran, unsere Dienstleistungen zu verbessern, das Sortiment zu erweitern und Kunden bei ihren Einrichtungsideen zu inspirieren. Wir setzen uns für langfristige Beziehungen zu unseren Kunden ein, indem wir hochwertige Produkte, exzellenten Service und ein transparentes, vertrauenswürdiges sowie konsistent angenehmes Einkaufserlebnis bieten. Bei Rugvista helfen wir unseren Kunden, Räume zu schaffen, die persönlich, einladend und schön sind – einen Teppich nach dem anderen.
Teppiche zu einem günstigen Preis!
Written by the company
- Mehr als 30.000 verschiedenen Teppichen
- Kostenloser Versand innerhalb der EU
- 30 Tage Rückgaberecht
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +49 89 20195912
- info@rugvista.com
- www.rugvista.de
4.6
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Bad Customer Service Experience
Carpet could not be sent back because 2 days too late requested. Even after personal contact with the support there was no Solution offered. Would have been a low effort to allow it anyways but the manager said no. One customer lost… still open for resolving
December 22, 2025
Unprompted review
Reply from Rugvista
Hi,
Thank you for your feedback. We are very sorry to hear about your experience and understand your frustration regarding the return. Our return policy allows returns within 30 days of delivery, and we must follow this policy consistently to be fair to all customers.
We regret that we were unable to make an exception in your case, but we truly value your input and take your comments seriously.
We appreciate you sharing your experience and hope we can restore your trust in us.
How it should be
Great assortment, quality and prices match, easy to handle website, flawless communication and fast shipping.
This was my second purchase and definitely not the last with rugvista.
November 20, 2025
The rug I have received is a wonderful…
The rug I have received is a wonderful piece that became a statement piece in my bedroom. It is Ebbalina rug, size 200x300cm. It is very well made, has wonderful colors and it feels amazing under my feet. I highly recommend it.
November 13, 2025
Misplaced items and zero support
I would have liked to see the two rugs I ordered, but UPS ignored my delivery instructions and misplaced them. Furthermore, there is no customer support from either UPS or Rugvista to get back to my emails.
November 7, 2025
Unprompted review
Reply from Rugvista
Hello,
thank you for taking the time to write a review. We sincerely regret to read that there have been issues with the delivery of your package.
Our customer service team has reached out to you directly to resolve this issue as quickly as possible.
If you have any further inquires or concern, feel free to reach out directly to our customer service via email (info@rugvista.com) or phone (+49 89 20195912). We are available Monday - Friday between 9:00 and 17:00.
Thank you and have a lovely day.
Great
Rug exceeded my expectations. It looks very high end despite just being medium priced. Also fast and easy delivery. Really happy with my purchase, would use again.
October 6, 2025
Unprompted review
Great selection
Great selection, fast delivery, high quality products. Easy to return
September 26, 2025
Extremely happy with my choice and rug
Extremely happy with my choice and rug! Amazing speed delivery and great quality
September 13, 2025
Excellent product
June 13, 2025
Very good quality and customer service
Very good quality of rugs and their customer service is amazing. I had some issues with UPS but contacted them and they resolved it in no time. I strongly suggest everyone!!!
June 3, 2025
Unprompted review
Good carpet
Good carpet! Was a bit unsure because some reviews weren't the best, but for me all turned out well. I got the Chessie Coral. The colour is beautiful. Yes, it was folded, but after 1 day it's already much better, it just needs time. It does smell like chemicals a bit but only if you go very close, but just like that i dont smell anything.
May 20, 2025
Unprompted review
So disappointed with the quality of…
So disappointed with the quality of tugs bought. 2 very expensive rugs bought before Xmas . The colour was not the deep red we believed but more orange, still we decided to keep but the gabbeh is such poor quality it is piling and the strands are so short they are sticking up,despite being a few months old looks tatty and old , dooo disappointed
March 10, 2025
Unprompted review
Reply from Rugvista
Dear customer!
Thank you for taking the time to leave us a review and give us your feedback.
We are very sorry to read though, that you are not happy with the two rugs you bought from us last year. We want our customers to be happy with the look, feel and quality of their rugs, and so we sincerely apologise that this is not the case here.
Our Gabbeh rugs are handmade, which can mean they have slight imperfections, but what you are describing seems more worrisome. We would very much like to have a closer look and help further of course. We would kindly ask you to reach out to our customer service team at info@rugvista.com with a few pictures of the rugs. Our customer service team will then help you further as quickly as possible.
Thank you in advance for reaching out to us, and for giving us the chance to try and resolve this.
Kind regards,
The Rugvista Team
Recommended!
Great quality rug which arrived quickly. Customer support were super helpful and resolved my query fast and friendly. Very positive experience
January 11, 2025
Unprompted review
The packaging was super nice and one of…
The packaging was super nice and one of the carpets I got was super nice but the other rug didn'T match the expected quality
October 24, 2024
Reply from Rugvista
Hi,
Thank you very much for your time and efforts in leaving your Trustpilot review and your feedback. It's great to hear that you are happy with the packaging and the rug you received. On the other hand, we are sad to read that you were not satisfied with the quality of the other rug as it is very important to us that your expectations match the rug you receive. We are aware that it can be difficult to get a good impression of a rug if it can only be judged on online product photos. That is why we try to make it as easy as possible for customers to order a rug and if they do not like it, to return it for free to us. Thank you again for your feedback and if there's anything else we can do for you, we'd love to hear about it.
Super!!!!!
September 11, 2024
Reply from Rugvista
Dear Customer,
Thank you for taking the time to rate us on Trustpilot. We would like to thank you for the review and would like to comment on this.
Shipping may cause wrinkles in your carpet. This is not a manufacturing defect and can be easily remedied. The reason we fold some of our carpets for transport is because we pack packages according to the standards and norms (max 2 meters long) of our shipping partners.
I would like to give you further information about this. The wrinkles on your carpet usually disappear on their own after a short period of time. When the carpet lies flat on the floor, the material's natural combination allows the carpet to regain its structure and shape. I would like to recommend you to try the following steps to speed up the process. Roll up the carpet tightly with the pile facing inwards and let it rest for a few days. Further information can also be found in our care instructions:
https://www.rugvista.ch/inspiration/anleitungen/teppichpflege
Regarding the smell, When unpacking your new carpet, you may notice a slight odor. This is due to the fact that the carpet was packed airtight during transport. The smell is normal and will disappear after a few days.
I hope this information is helpful! If you do not have success smoothing your carpet according to our suggestions, please contact our customer service team with photos. Our customer service is still available to you daily between 10 a.m. and 5 p.m. by telephone on 040-874 070 81. Or write us an email to info@rugvista.com.
Thanks again for the feedback. Regardless of whether the feedback is positive or negative, we greatly appreciate it as it allows us to improve.
Kind regards from Sweden
Your RugVista customer service team
Outstanding
Outstanding service shipment arrives very fast, the first order i had to return because i took wrong measures, the customer service was super helpful and responding fast.
Super happy with my new order! Very good quality, no bad smells in carpet ect.
Thank you
April 26, 2024
Unprompted review
The carpet is as described
The carpet is as described. Arrived in time, well packed. Very good experience.
April 19, 2024
Trustworthy company
January 7, 2024
Poor packaging.
The rug I ordered was 150cm diameter, it arrived promptly and as seen in the picture but was delivered in a plastic envelope folded about 4 times. It’s currently under a heavy wool rug to try to straighten it out. It’s like a wavy sea and a dangerous trip hazard. Rugs should be rolled to prevent the fibres and backing being damaged. I hope I can rescue it!! Sorry not impressed and won’t be using again.
December 18, 2023
Unprompted review
Reply from Rugvista
Dear Louise,
Thank you for taking the time to provide us with feedback. We were sorry to read that you weren't entirely satisfied with your order from us!
We understand that it can be a surprise when the rugs arrive folded, but we have to follow the international packaging guidelines set by our shippers when we ship from Sweden. Our warehouse knows the durability of the different types of rugs we have in our collection and where possible/necessary we will try to minimise the folding.
Within the course of the next few days and weeks the fold marks should go away by themselves. Our customer service team is happy to provide you with additional tips to remove the fold marks as quickly as possible, and you are more than welcome to reach out to us at info@rugvista.com or +44 20 3808 9940.
We hope the rug will end up making a lovely addition to your home, and please do not hesitate to reach out to us.
Thank you again, and we wish you a lovely Holiday season!
Excellent to find the right rug
The selection of rugs is huge but the filtering function really helped finding the rug we were looking for. The product delievered met all expectations regarding quality, look and size. Delivery process was smooth and fast.
December 1, 2023
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