rumbo.es Reviews 

We booked 4 tickets through Rumbo, one of the flights was canceled, and from there the saga began... I paid in advance for a flexible ticket that costs more, and I asked to change the ticket because they couldn't find us an alternative flight instead of the canceled flight. Although we received a refund for the canceled flight, we were left with a one-way ticket that we couldn't change... I called the call center 4 times, and the representatives there are very nice, but they only take details and promise to get back to you by email. It takes a long time for them to get back to you, and even then, they say they tried to reach you and were unsuccessful. In short, when everything goes smoothly, it's fine, but when you need help and customer service, there is no one to talk to.

And if you were wondering? Our problem hasn't been solved yet.

Overcharges you after booking. Shows one price, then you click through, and the receipt in your email has a $100+ difference.

I had a very disappointing experience with Rumbo. Throughout the entire flight booking process, the total price seemed clear, until the very last step, where a €30 fee suddenly appeared only when I was about to pay.
This fee was never mentioned during the booking flow. It felt like a deliberate trick to make the price look cheaper, only to reveal the real cost at the end when people are most likely to go through with the purchase.
I consider this a dishonest and misleading practice. Customers deserve transparency from the beginning, not surprise charges at the last second.
I won’t be using Rumbo again unless they change how they operate.

This is SCAM. The website it horrible, the support is not helping, there is no technical support, and you have to make an international call to try to resolve your problem. And they do not resolve it.
I had to buy a new ticket with the voucher. In the field for the type of the document you are flying with, there is only passport and you cant do anything about it. Neither you can make a booking via a chat. When you ask them to make your booking calling internationally, for 10 minutes they ask to spell your name 5 times, your number 5 times, where and from where you are going 5 times and the airport. Then, when they still can not grasp what you are saying they just hang up on you. This is horrible and it seems to be made for scamming people. I lost money and I WILL NEVER BUY ANYTHING FROM THIS WEBSITE AGAIN. And I recommend to avoid it to anyone who wants to fly with peace. Better buy the tickets from the airlines, that is the conclusion I came to after this horrendous experience.

I booked a return flights,
From Rome to Cairo
And Cairo to Rome.
I paid 2extra ensurances,
Flexible and free cancellation.

I needed to change my return flight,
I wasn't able to do it on the website,
So I invested 3hours of my holiday to go to the airport on person.
The hostess at the customer service,
Told me the price needed to change flight.
Basically it was the price of a new ticket.
This is unbelievable.

So, I decided to cancel the flight,
And book another one from Gaza airport, definitely cheaper.

Considering that I booked my trip on Rumbo, I contacted them to ask for the refund, and I realized I couldn't because I should have done it before my first flight.

Now, does all of it make any sense?
Absolutely no. It doesn't have logic selling 2 different ensurances (flexible and cancellation) if I can use them just before to start my trip, they are not connected at all with the second flight, but of course the price of them it is.

After I finished paying for the reservation, I was left with a "reservation pending" screen indefinitely without tickets and also without my money back

they present veery low prices then right before you leave the site it increases more than 100%!! Then although it is your right to cancel within 24 hours of reservation they DO NOT Cancel! It is impossible to reach a human being and the AI tool is just set in a way you pay more and more!! Moreover although our names on the booking confirmation page is right, in the confirmation email it has missing letters!

Easy to book and update if necessary

Customer service? What customer service? I had to give up an 800euro flight because there was nobody to talk to about making changes. After many hours of trying to get a person on the phone, was able to speak to a person who was selling. When I old them my situation they put me though to some computerised message bank go away garbage.

They say this call is from a number that didn't book a ticket with us we won't speak to you. Not negotiable.

You not gave me check in online. At airport gates was said 36/37 but there was Binter there,so the man said to go info office, no one there, just words "I'll be back in 5 min", then she finally came and said "you have to go to gate 40" , then I finally checked in, but it was pretty late. I managed to be last to jump on flight. It was uncomfortable, all because no check in online. How to be happy?

I found it unfair that the customer made the reservation correctly, only to be informed the next day that they had to pay more because Rumbo did not confirm it immediately and the price increased. I believe that in this case, since it was the company's fault, the company should cover the difference.
For this reason, I requested a full refund of what I had already paid.
On the other hand, the customer support was quick, understanding, helpful, and straightforward, so I was very satisfied with that part. They also confirmed that I will receive my full refund.

I made a booking through Skyscanner, it diverted me to Rumbo. 5000€ got deducted from my account and 4 hours passed and I didn’t received any email. Tried reaching Rumbo support and their virtual assistant Lia always transfer my chat to an agent and the agent never gets connected. The phone numbers aren’t getting connected too. Such a shame.

Nothing much

Good sevice Speed, good transportation and good location of the hotel. It was easy to coordinate the trip

DO NOT GET A GIFTCARD OR VOUCHER: they expire quite fast, within a year. Read the terms very well, the voucher is only for fligts plus hotel, not just flights. Wasted 200 euros.

I’ve made the reservation and paid in full, after a while they sent an email saying that my booking was not confirmed with no explanation of the reason , and the amount would be reimbursed and would take up to 5 useful days to be on my account . So to pay is immediately to reimburse takes days ?
Also how come they sell tickets that they did not confirm that were available? They wait until you pay to review the availability??? This is unacceptable, I feel like they are not operating on a trustful way and I’m not using their services again

To. Long. Wait in the line for. The check

Booked a resort and I got a room - that’s all I needed.

NEVER EVER Book with them if you do not want to be scammed. I was searching my flight on skyscanner and found the providers' list names rumbo, I was just thinking to give opportunity to new and small business to grow as I never heard this name before and had no information about this company and clicked on their name to book my flight.
At the final checkout it was showing 178euro, while I was able to book with some other big names just for 175euro but still I was good to go as to let them grow.
When I clicked to proceed for payment and payment was being verified, in front of my eyes during the verification process they changed the value to 212euro which I was not able to stop or cancel.
So stay away from this to save yourself.

I had an awful experience with Rumbo regarding a canceled flight. They promised a reimbursement of more than €1,000, but years later, I still haven’t received it. Their customer service is impossible to reach—no valid email, phone calls require a booking ID that is no longer valid, and their chat is just an unhelpful bot. My account falsely shows the reimbursement as completed. After countless hours of trying to resolve this, I’m left frustrated and without my money. Avoid Rumbo if you value transparency and good customer service.