Ryanair Reviews 29,985

bag was 2 mm too big
had to pay 75€

Not even a 1 star .So booked 2 flights to Tenerife - flights have changed 3 times . In fairness the transition appeared seamless .However on checking the XL Room seats that I booked and paid for .After checking with the online chat the agent put us back into the same seats I then asked were these still Xl he stated the new seats were not XL had I not checked we would have got there and placed in non XL room despite paying for them .They then took additional money from my account as the price of seats had now gone up so BEWARE scam 1
Then comes scam 2 when doing the original booking I had added 1 checked 20kg bag at a cost of £60 .when checking in online it stated no bags checked add bags which I did 1 20kg bag they then charged me another £60 yet on my ticket it showed 1 checked bag which had now cost me in Total £120 !!!!!! I went on live chat was 300th in the queue got down to 150 and the app disconnected I then got back on to be 174th in the queue waited for 1.5 hours no chat . Sent an email with the details and supportive evidence of the double payment they responded to be fair promptly , however with direction to live chat . I sat again for another 45 minutes on live chat to get through to Munashe who stated it's not refundable , and if nothing else would end chat !!! I asked it's a flaw in your check in system and if non refundable then I have paid for 2 checked bags but it's only showing as 1 so if non refundable 2 checked bags should be showing as that is what I have paid .They rudely answered if there is nothing else Im ending the conversation there. I tried ringing but the automated voice doesn't put you through just says goodbye .so I have had to resort to emailing again which included quoting office of fair trading .As a hardworking nurse I cannot afford to be swindled like this , I will await their reply but not hopeful .

Ryanair flights to Malta from Bournemouth and back through Tui this week.
In fairness pretty good overall. No delays. However found cabin crew a bit slapdash and scruffy. Couldn't understand the announcements. Thank goodness was only a short flight.

Worst airline ever. My seat had crumbs all over it and lots more on the floor. Flight attendants had nasty, unwelcoming. attitudes

Customer support is dreadful. Not willing to respond properly either via live chat or ticket. Closing chat, closing tickets without even trying to address the issue but by asking for more information (that they not specify which) and closing the ticket instead of responding. Obviously not even trying to address anything just closing ticket. You can't even call it support, probably AI would have handled it in better manner than this. These people (CS agents) are supposed to represent your company - check who do you have representing you.

I am flying with Ryanair years . But last night coming home from Birmingham I think this lad deserves credit we’re irs due . A flight attendant called Ben Campbell. He made the flight for me . He was so happy and pleasant . You can see he takes pride in his job. There should be more Ben’s on flights

The personel was very unfriendly and when my bag was slightly overweight i got charged 50€ for that and after that she spilled her own coffee and said it was my fault and started swearing

If i could award 0 stars i would
This is the final time i will fly with you
ALWAYS delayed ! and now asked to pay an extra &£150 as suitcases husband paid for suddenly don't fit though he flew with same ones 2 weeks before to be told previous staff couldn't have checked !
This is a clear directive to take the extra money because you haven't taken it over Easter with what is going on and people not travelling !!!!
Avoid this airline - pay the extra for a better one no wonder you rank as the worst !!!

Garbage, doesn't accept any form of payment, always the same crap, try another form of payment, what do they want? For me to pay in gold bars?

I put 1 star because i couldn’t put 0. Ryanair is such a scam they charge me 50€ this time because of a small bag that i already paid for,telling me that i am in the wrong even tho its Ryanair fault for making mistakes. And no this is not the first time but the 4th time they squeezed money out of me for things i already paid for. I’m honestly considering suing the airline

We were a family of five planning to travel from Stansted Airport to Eindhoven Airport in the Netherlands. I purchased the tickets through the Ryanair app, and the night before the flight I tried to check in online, but I was unsuccessful.

The next morning at the airport, they charged each of us around £52. What was surprising is that we were not the only ones facing this issue—other passengers had to pay this fee as well. In my opinion, this is clearly a form of exploitation (or outright theft).

I am absolutely appalled by the treatment I received from the Ryanair staff at Toulouse Airport (Flight FR2197, April 8th).
A staff member (an older woman with a short "garçon" haircut) was incredibly aggressive and unprofessional. Despite my cabin bag fitting perfectly and easily into the official baggage sizer, she started shouting at me in front of everyone, creating a scene and humiliating me publicly. She refused to listen to reason and gave me an ultimatum: pay 60€ or be denied boarding.
To make matters worse, after forcing me to pay the unjustified fee, she flatly refused to provide a receipt for the payment, which is completely illegal. This wasn't just about the money; it was about the verbal abuse and the lack of basic human decency.
Ryanair, you should be ashamed of hiring people who treat paying customers with such hostility and lack of professionalism. I have already filed a formal complaint (Case ID: 7491****) and will be taking this further with consumer protection authorities.
Avoid this airline if you value your dignity!

If there was ANY other option, I’d take it.
I paid extra for a specific seat for my 15 year old daughter so that she would be sitting close to the adult linked to her booking, as she was travelling as a minor. When she got her boarding pass at the airport in Faro, she had been moved over 20 rows away from the adult linked booking and was placed in a middle seat between two strangers. Why was her prepaid seat taken from her? I thought airlines were supposed to seat minors close to the adult booking? It was very upsetting for her as it’s the first time she travelled without her family. There was absolutely no valid reason for it except Ryanair thought it would be easier to rip off a child at the airport. They did the same to her 14 year old friend on the same flight. I tried to get it fixed for her from home in Ireland but Ryanair customer service is the worst I’ve ever experienced.

Marrakech airport - The worst customer experience we've ever had was at the Ryanair departure gate.
We paid Ryanair an additional $45 for our photography equipment bag..."priority cabin bag option". We got in this line up and I was right behind my husband with my purse and the extra bag. When I presented my boarding pass, the agent literally went ballistic, yelling "why are you in priority? why are you here? You have no priority!! I advised her calmly that we paid for the extra cabin bag, but there was no reasoning with her. The berating continued, and everything stopped in the line up while this drama unfolded. This agent made me feel like a complete dirtbag, all I could think of was how disrespectful and appalling her behavior was. And, how is it acceptable to treat a paying customer so poorly?
Eventually she shouted take your bag over there, to get measured (yet again) and it met the dimensions. This new agent said "Madam please don't be upset, you can go on the plane now".
Ryanair staff could really benefit on guidelines in appropriate customer service behavior.
In 40 years of domestic and international airline travel, I have never experienced such dreadful behavior.
This I'm certain on, Ryanair will never see another cent of my money.
AVOID this airline, the worst I've ever seen.

Very impressed with Ryanair. Excellent in-flight service, very friendly professional happy team on board. Arrived on time again. Also great value prices.

I booked a package holiday with TUI and found the flight had been outsourced to Ryanair. I called Ryanair Assisted Travel to ask them if they could allocate seats together for us on the plane as my husband is profoundly deaf and would struggle in a emergency. They were happy to do this but allocated us seats at the rear of the plane because at Birmingham Airport they would be boarding from the rear of the aircraft. I explained that my husband can suffer pain from noise and turbulence which is more profound at the rear of the aircraft and could they allocate us seats at the front to middle of the plane. The Call Handler said that Ryanair have a policy of assisted travel seats dependent on the location of boarding either rear or front of the aircraft. I explained that we were happy to simply walk to the middle or front of the aircraft as it would mean my husband would not be in pain. The Call Handler was totally unsympathetic and allocated us seats at the rear of the aircraft. All other airlines allocate us seats middle to front of the aircraft. I was so frustrated by his lack of sympathy that I called back and spoke to a lovely American Call Handler who totally understood our concerns and moved us to the front. Great empathy and great customer service. Ryanair, I know you have to abide by rules but maybe this rule is a little ridiculous particularly as you will probably leave from the front of the plane at destination. A little common sense really does go a long way.

This is my rating for Customer Service. It is impossible to reach them by phone. I’ve tried calling 10 times, selecting different reasons for my call each time, but the automated system hangs up on me every time.

I also tried to explain my issue through the chatbox, but I still haven’t received an answer.
I have just completed my check-in and need to receive my boarding pass. I cannot download the application, so I need customer service to send it to my email. I know this is possible, as I have worked in airline call centers before. But I’m getting no help.

What am I supposed to do?

I did not get an email to book in and was charged £45.00 at the airport for the booking!! The price was £140.00 for the trip, but I ended up paying around £300.00, including baggage and check-in.
So really, it is a sort of scam and entrapment tactic.
Their low price and great slogan care is absolutely rubbish.