Saatva Reviews 

Nicole help me exchange my 14.5" for the 11.5" mattress. We are 80 years old and the 14.5 " was to high for us to get in and out of bed. She was very helpful and kind.

Being a senior citizen, time of day and checking stability of bed after new mattress placement was paramount and it all happened seamlessly. Great delivery team & customer service! Thank you

Customer service understood our problem, gave suggestions and was very willing to accommodate our needs regarding a mattress we bought.
Very happy with them

Austin knew his products well and was able to explain how their different functions fit with our needs.

She knew just what to do.
She was courteous and understood the problem.

Once again I’m reminded that I made the right choice in selecting Saatva. Thank you, Nathan.

Alec is very knowledgeable and helpful with all questions concerning the Saatva mattresses. He is also patient and friendly. His advice and genuine understanding made all the difference in my experience with Saatva.

Clear and concise communication. Spoke clearly. Easy to understand. There was a high degree of empathy as well.

Pauline was all around amazing. TBH I would have selected all the positive choices if I could have. I was in luxury sales for 30 years and she is the real deal.

Christian was very good about calling and providing updates on the status of my replacement. Excellent customer service!

The delivery error had nothing to do with Saatva. It was clearly a FedEx issue. But Saatva moved quickly to fix it.

Knowledgeable friendly

Bryon made the whole exchange process very straightforward. He didn't ask unnecessary questions; he just went about making the swap in a kind and courteous way, explaining what the next steps would be and when I should expect to hear more.

We love our mattress and Saatva. Their customer service is unparalleled and very efficient. Best mattress ever!

Honest warranty, easy solution, costumer service rep was great

I had a question regarding what seemed to be illogical pricing when comparing two discounted webpage items. Saatva's representative understood the question and addressed the inconsistently forthrightly and satisfactorily.

This is my second update review of my order of two twin bed, XL power frames and mattresses.
My first review stated that I thought the twin XL power frames were while hugging designs like the queen and king size frames are. I should have looked better before I ordered so it was basically my fault. I requested that they would add to the description of the power frame saying it was not a wall hugger design for the twin XL size on their ordering page.
I received a call from Lavie asking me what they could do for me . They even offered to buy the power frame back, but I said no I like the power frame very much. It was well built, and the lift motors on It are extremely quiet which I was very pleased with. I often adjust the bed during the night to raise me higher, and I am able to do it without waking my wife in her bed next to me. Lavie B was extremely helpful and very pleasant to talk to and they wanted me to be happy with my purchase at Saatva.
They also said if I have any problems in the future to call anytime and they will help me out. They are incredible
They are definitely a five star company!
This purchase was for our 50th anniversary.
Dan and Bonnie in Wisconsin

He was able to hear my concerns and quickly resolve my issue, all while still trying to retain my sale. Truly professional and not overbearing.

Genuinely interested in helping remedy my concerns

Endia was extremely helpful and pleasant to deal with. Its wonderful to see a company that stands behind their promise to make it right or full refund .