No pressure sales experience where you don’t feel guilty or like your lying on someone else’s just lain on pillow! Love the disposable pillow cases and sheets! Best mattress sales experience ever... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been a Saatva customer for several years now and absolutely love my Rx mattress and Saatva bedding items. The quality is great and their prices are reasonable. But most impressive is their commit... See more
My questions were all answered and my concerns were all put to rest. The customer service rep did an outstanding job of helping me and followed through on her promise to make sure I was satisfied. Bas... See more
Cynthia, The Sales agent was excellent. White glove delivery was fast, but left a little to be desired. Two agents were efficient in removal of old mattress and installation of new mattress and ad... See more
Company details
Written by the company
Your partner on the path to sleep enlightenment. #Saatva
Contact info
Sylvan Road South 25, 06880, Westport, United States
- www.saatva.com
4.6
Excellent
2K reviews
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Real Customer Service
Prompt, complete responses with clear explanations along with courteous attitude.
October 30, 2026
The rep that I spoke with was very…
The rep that I spoke with was very professional and kind
October 30, 2026
Great Experience
No pressure sales experience where you don’t feel guilty or like your lying on someone else’s just lain on pillow!
Love the disposable pillow cases and sheets! Best mattress sales experience ever! Jaeson listened and addressed all concerns! We ended up sharing some great recommendations for his upcoming trip to Tuscany!
Can’t wait to get our new Saatva
October 12, 2026
He was patient with my questions
He was patient with my questions, very knowledgeable on the mattress updates/changes and extremely helpful in getting the exchange in process
October 29, 2026
The customer service team is exceptional!
The customer service team is top notch! The representative was very helpful, easy to talk to, kind, and helped me very quickly. Very knowledgeable, they listened to me, and took care of my concerns right away. The leather bed I received was beautiful and well made. The delivery was professional, friendly and careful. Saatva does what it promises and is worth the price and wait. A superb company to deal with.
October 29, 2026
Nicole R. was very helpful whit every question I had
Nicole help me exchange my 14.5" for the 11.5" mattress. We are 80 years old and the 14.5 " was to high for us to get in and out of bed. She was very helpful and kind.
October 29, 2026
Outstanding all around service!
Being a senior citizen, time of day and checking stability of bed after new mattress placement was paramount and it all happened seamlessly. Great delivery team & customer service! Thank you
October 28, 2026
Great customer service
Customer service understood our problem, gave suggestions and was very willing to accommodate our needs regarding a mattress we bought.
Very happy with them
October 29, 2026
Austin knew his products well and was…
Austin knew his products well and was able to explain how their different functions fit with our needs.
October 29, 2026
Once again I’m reminded that I made the…
Once again I’m reminded that I made the right choice in selecting Saatva. Thank you, Nathan.
October 29, 2026
Alec is very knowledgeable and helpful…
Alec is very knowledgeable and helpful with all questions concerning the Saatva mattresses. He is also patient and friendly. His advice and genuine understanding made all the difference in my experience with Saatva.
October 29, 2026
Clear and concise communication
Clear and concise communication. Spoke clearly. Easy to understand. There was a high degree of empathy as well.
October 29, 2026
Pauline was all around amazing
Pauline was all around amazing. TBH I would have selected all the positive choices if I could have. I was in luxury sales for 30 years and she is the real deal.
October 29, 2026
Christian was very good about calling…
Christian was very good about calling and providing updates on the status of my replacement. Excellent customer service!
October 29, 2026
Great problem solving
The delivery error had nothing to do with Saatva. It was clearly a FedEx issue. But Saatva moved quickly to fix it.
October 29, 2026
Exceptional Customer Service
Bryon made the whole exchange process very straightforward. He didn't ask unnecessary questions; he just went about making the swap in a kind and courteous way, explaining what the next steps would be and when I should expect to hear more.
October 28, 2026
love saatva's product and their staff
We love our mattress and Saatva. Their customer service is unparalleled and very efficient. Best mattress ever!
October 28, 2026
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