Saatva Reviews 

My questions were all answered and my concerns were all put to rest. The customer service rep did an outstanding job of helping me and followed through on her promise to make sure I was satisfied. Based on my phone call I would highly recommend Saatva to others.

I am highly impressed with both the products and the responsiveness from Saatva. The organic latex topper with New Zealand wool and the matching organic latex pillow are premium, comfortable, and provide excellent support.
The overall experience was great. The entire process—from ordering to delivery—was seamless, efficient, and professional. It is rare to find a company that pairs high-quality products with such a reliable, hassle-free experience. Highly recommend!

Stephanie was informed, helpful, understanding in my need to make an exchange. She made the whole process seamless, professional, while delivering excellence in customer satisfaction.

The representative was eager to help and also to do a great job representing the Saatva company. Great experience!

I emailed and received a voicemail within 30 mins. Called back and explained it and he said he saw that I had emailed and received a vmail and then he said he would ship us a topper. The best example of customer experience I’ve seen across the board.

Very friendly, asked excellent questions, understood my issues quickly, resolved my problem beyond what I could have hoped.

She had an attentive ear and accommodated our needs!

Customer service let me know around what date my mattress would shipped, very nice interaction.

She was very pleasant to deal with and was very knowledgeable about the product.

My issue was handled professionally and in a short period of time.

Bryon was very helpful.

She was prompt with her replies and handled my issue easily.

Jose was extremely helpful in researching my issue and coming up with very acceptable options, quite quicly. Jose was personable and bright. I appreciated talking with him. Give him a raise!

Incredible response at night within minutes of my request. Extremely friendly and professional assistance from Jessica. I did not think that customer service at this level still occurs.

He reached back out to me as promised when he had new information about my issue. Stephon’s professionalism and empathy was also greatly appreciated.

The past price history, customer satisfaction, answering my questions addressed my concerns. She was very friendly and great experience talking to her!

great return service info, communication, fast and efficient representative.

Amal listened to my concerns and offered solutions, sent them before our call was completed with excellent customer service.

Although I haven't received my bundle package with the Classic mattress, I received exceptional, white-glove customer service from Lindsey and Tom initially!

The way they handled my transaction, problem solving, respectfully listened, communicated and guided me was commendable.

Lindsey even stayed on the phone with me to complete the transaction, including her follow-up emails, made all the difference.

Both Lindsey and Tom demonstrated such patience, kindness and attention to all the details.

I would like Saatva to place this commendation in their employee files to support future raises, promotions, and training opportunities.

Also, there's a 1-800-# to support customer service 100%. I'm realizing that companies available with a live representative available is my preferred method of communication, at least with large purchases.

Thank you again for your help. I wish you all the best. And I cannot wait to receive our mattress! :-)