Saatva Reviews 

Courteous, good listener and providing knowledgeable input to help me make a decision on the best mattress for our needs

Location, knowledge, and product

Very good customer service. Exchanging mattress after trial period very easy. Helpful staff

Tiffany offered either a refund or exchange for a softer mattress. There was no judgment or pressure to do either. We elected to try the softer mattress in hopes it would alleviate our back and hip pain.

The Saatva customer service representatives are amazing. They are knowledgeable and really want the customer to have a positive experience. They communicate clearly and go above and beyond with returning emails and phone calls.
Saatva mattress is a great product, the customer service is stellar and the delivery service was also excellent.
I definitely recommend Saatva products. This company stands firmly behind its products and wants their customers to be highly satisfied.
I’m a believer … and better sleeper !

Very attentive, mannerly, communicates well, respectful customer service

this is my second Savvta

Crystal was so patient and so knowlegable and caring. I recommend this company all the time

Friendly, asked precise questions, patiently waiting for the pictures. Evaluated and gave a solution. Thank you

Answered all my questions…super efficient in putting bed together..answered all my questions and very polite.

Kavik is extremely kind, patient, professional, thoughtful and quite knowledgeable. From the moment we entered the showroom, he was pleasantly kind and knowledgeable in assisting us. We are in the middle of moving to another State and due to my husband’s back issues, we wanted to get the Saatva RX to replace our 5 year old Saatva Classic luxury firm mattress. However, we found out that the RX is way too soft for our liking. With Kavik’s help we ended up getting the HD mattress. Without his proper knowledge, we would never have known that HD mattress is also suitable for average weight people like us. Kavik personally arranged the delivery date of our HD bed, HD foundation, 4 pillows and bed sheet sets to match the date of our arrival. He is an excellent asset for Saatva company! THANK YOU SO VERY MUCH INDEED, KAVIK!

Saatva addressed my problem with my mattress within hours of me contacting them and they fully corrected the situation.

Listened intently to my situation and resolved it

Jason was very knowledgeable and took time to show us all the choices we had based on our needs.

Ramit met me at the door and welcomed me in. He asked me some of my sleeping habits/patterns to try and match me with a mattress. From there, he showed me several options

Andre knew the product line well including subtle differences between each mattress. He listened to my personal issues and directed me accordingly. He communicated exceedngly well and when I brought misinformation about parking, he reassured me he would speak to the employee.

Dillon was very helpful and professional. He asked questions and assessed our needs in order to make personalized recommendations. He was very knowledgeable and friendly, and made the experience very positive and easy.

The experience was terrible! At the end of the day, I was not fully satisfied with the product. However, I’m parting ways pleased because of Jacob! That man is amazing at what he does and because of him, I’m parting on good terms, he deserves a huge raise!

The ordering, delivery, set-up, and removal of our old mattress couldn't have been easier. Everyone was responsive and communicated to make our new mattress delivery flawless. Thank you so much, Saatva. I love our new mattress and haven't slept this well in a very long time. Beautiful product.

Cynthia, The Sales agent was excellent.

White glove delivery was fast, but left a little to be desired. Two agents were efficient in removal of old mattress and installation of new mattress and adjustable base. Neither delivery agent spoke excellent English so communication was not ideal. Delivery was in early evening on Friday (5:00pm) and they seemed to be in a rush to get to another delivery. This was our first adjustable base and the level is too low, so Saatva is sending a technician to raise. Explanation of the remote was rushed and we had to call Saatva to understand why remote was locking.

Lavie was able to walk me through the exchange process skillfully and communicated every step in away that I could understand. She was positive and polite which I appreciated.