Safeguard UK Reviews 

6,617
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that the entire phone process is remarkably smooth, well-organized, and very easy to understand. Consumers also appreciate the user-friendly website and consistently find that the insurance quotes offer reliable coverage at very competitive and affordable prices. However, some people mentioned that renewal quotes could be significantly higher compared to previous years and sometimes include unexpected additional service charges. A few reviewers also noted difficulties interacting with automated online systems or experienced technical website issues when trying to successfully complete their insurance transactions.

What people talk about most

Price

Clients share positive opinions on price, noting that policies offer great value and competitive quotes for... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the online process is smooth, well... See more

Service

People report positive experiences with service, highlighting great prices, straightforward policies, and... See more

Website

Customers consistently note positive experiences with website, describing the online process as smooth, well... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful. Good value compared to other companies. Also recommended by consort motor homes, said they are really good if you need to make a claim. Very easy to understand when arranging over the... See more

Company replied

Rated 5 out of 5 stars

Before I purchased this I tried another company and found it to complicated to complete I abandoned this and went to this firm and it was easy so the other firm lost a sale . Although I am a pensione... See more

Company replied

Rated 5 out of 5 stars

The lady that I spoke to was so pleasant, friendly and helpful. She ensured all details were taken and sorted whilst applying for the quote, and helped to answer every question I had throughout the pr... See more

Company replied

Rated 5 out of 5 stars

Very helpful and very easy. In times where you just want something done, to speak to a real person and get things sorted was very so refreshing. Not experienced thankfully how a claim is handled but i... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Safeguard provides a range of insurance products to suit the needs of caravanners, motorhomers and home owners throughout the UK. Our knowledge and expertise spans insurance for motorhomes, caravans, static caravans, park homes and houses.

Safeguard UK

Written by the company

We understand caravan, motorhome & home insurance

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.6

All reviews

(6,617)

2,172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use and adjust

August 18, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review. We’re pleased to hear you found it easy to use and adjust, and we really appreciate your feedback.

If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out.

Kind regards,
Rachael @ Safeguard

Rated 5 out of 5 stars

Thorough and careful

Thorough and careful. Best price I found. Would recommend.

August 8, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review.

We're glad to hear that you found our service thorough and careful and that you secured the best price for your policy! Your recommendation means a lot to us.

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Easy to use website

August 17, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review.

We're glad to hear that you found our website easy to use!

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

I would recomend them and always use…

I would recomend them and always use them.

March 11, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review.

We're glad to hear that you would recommend us and that you always choose to use our service! Your continued support means a lot to us.

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Simple

Simple, straightforward procedure. Excellent value for money

August 10, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We’re delighted to hear that you found the process simple and straightforward, and that you felt the policy offered excellent value for money. We really appreciate your positive feedback.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.

Kind regards,
Rachael @ Safeguard

Rated 5 out of 5 stars

Shop around my new insurance offers came in cheaper more at a cheaper rate

I had my new insurance quote which had gone up by £100 in a year so I went online and managed to find it just a bit cheaper than their quote and a new quote was much better..

August 14, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We understand that you were looking for a more affordable renewal price and are pleased to hear that you were able to find a quote online that better suited your needs. We appreciate you sharing your experience with us.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.

Kind regards,
Rachael @ Safeguard

Rated 4 out of 5 stars

it was fine

it was fine. price was acceptable

August 10, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We’re pleased to hear that everything was fine and that you found the price acceptable. We really appreciate you sharing your feedback with us.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.

Kind regards,
Rachael @ Safeguard

Rated 5 out of 5 stars

Policy cover

Policy ok what was requied

August 12, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We’re pleased to hear that your policy met your requirements and that you were happy with the cover provided.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.

Kind regards,
Rachael @ Safeguard

Rated 1 out of 5 stars

Couldn’t even match a £3 difference

Couldn’t even match a £3 difference. No price on the renewal email. Simply stayed because to much going on in my life.

August 10, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your feedback.

We're sorry to hear you were disappointed with your renewal experience. We understand how frustrating it can be when a small price difference cannot be matched, particularly during a busy time when reviewing alternative options may not have been a priority. We also appreciate your comments regarding the renewal information provided.

If you would like to discuss your concerns or log a complaint, please contact us via the link below:

www.safeguarduk.co.uk/contact-us

Thank you for taking the time to share your experience with us.

Kind regards

Chelsea @ Safeguard

Rated 1 out of 5 stars

Really difficult to deal with

Really difficult to deal with, would not increase cover for outbuilding which I needed due to additional purchase, policy numbers do not appear on policy document, portal has never worked, waited over 20mins for human on chat who then vanished after 2 minutes! Just not a good experience
I will look elsewhere going forward

August 17, 2026
Unprompted review
Safeguard UK logo

Reply from Safeguard UK

Thank you for your feedback.

We're sorry to hear about the difficulties you experienced. We appreciate how frustrating it must have been when you were unable to increase your outbuilding cover, experienced issues accessing the portal, and faced delays when trying to reach us via chat. We understand that these issues have impacted your overall experience, and we're disappointed to hear that we have not met your expectations.

If you would like to discuss your concerns or log a complaint, please contact us via the link below:

www.safeguarduk.co.uk/contact-us

Thank you for taking the time to share your comments with us.

Kind regards

Chelsea @ Safeguard

Rated 5 out of 5 stars

So easy to apply for insurance and an excellent price.

It was very easy to apply for and an excellent cost that gave me everything I needed

August 16, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We’re delighted to hear that you found it easy to apply for your policy and were happy with the cost and level of cover provided. It’s great to know that the policy gave you everything you needed.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.

Kind regards,
Rachael @ Safeguard

Rated 5 out of 5 stars
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We’re pleased to hear that you found the process really easy and straightforward to understand. We really appreciate your positive feedback.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.

Kind regards,
Rachael @ Safeguard

Rated 5 out of 5 stars

Great service, product and price

Easy to deal with and staff friendly snd professional. Also competitively priced products.

August 17, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We’re pleased to hear that you found us easy to deal with and our staff friendly and professional. It’s also great to know that you were happy with our competitive pricing.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.

Kind regards,
Rachael @ Safeguard

Rated 5 out of 5 stars

Great product

Price quality and ease of purchase

August 17, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We’re pleased to hear that you were happy with the price, quality of cover and ease of purchasing your policy. We really appreciate your positive feedback.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.

Kind regards,
Rachael @ Safeguard

Rated 5 out of 5 stars

Easy set up

Easy to set up

August 16, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your feedback! We’re pleased to hear that you found the process easy and straightforward to set up. We really appreciate you choosing us and taking the time to share your experience!

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!

Kind regards, Vicky @ Safeguard.

Rated 5 out of 5 stars

Good premium quote that was easy to…

Good premium quote for home insurance that was easy to obtain online. Let’s hope the premium next year is reasonable and doesn’t hugely increase. Indeed, if I don’t make any claims it should go down…? (One can live in hope…).

August 16, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking a moment to share your feedback with us today. It is wonderful to hear that your online journey was entirely straightforward and that you secured a fantastic rate for your household cover.
We completely understand your thoughts regarding future renewals. While premiums are influenced by several external factors, we always aim to keep our pricing as fair and stable as possible for our customers. We truly appreciate your business and hope to keep providing you with great value well into the future.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars

Simple procedure good communication

Simple procedure good communication

August 16, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking a moment to rate us today. It is great to hear that you found our process entirely straightforward from start to finish, and we are delighted that our team kept you clearly informed throughout the journey. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Safeguard

Rated 4 out of 5 stars

Good service

August 16, 2026
Safeguard UK logo

Reply from Safeguard UK

We appreciate you taking a moment to rate us today. It is great to hear that you had a positive interaction with our business and that our team delivered exactly what you needed. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars

East to purchase and reasonable price

Easy to purchase and reasonable price

August 16, 2026
Safeguard UK logo

Reply from Safeguard UK

We appreciate you taking the time to share your feedback with us today. It is great to know that setting up your new policy was a completely smooth process, and we are delighted that our rates provided such fantastic affordability for your budget. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Safeguard

Rated 3 out of 5 stars

Canny

Website tricky. Telephone access dire. Initial and secondary/callback contact once through on the telephone was good; the person (Hannah) we spoke with was polite, engaging, amicable and helpful. Price competitive.

July 28, 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to share your feedback.

We're pleased to hear that you found our price competitive and that Hannah provided polite, friendly and helpful service. However, we're sorry to hear that you experienced difficulties with our website and telephone service, which impacted your overall experience.

If you would like to discuss your concerns or log a complaint, please contact us via the link below:

www.safeguarduk.co.uk/contact-us

We appreciate your balanced feedback and thank you for sharing your thoughts with us.

Kind regards

Chelsea @ Safeguard

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