Saga offered a good quote. The website was a little difficult (apparently due to a system changeover), so I had to phone Saga the following day to pay and to check a couple of policy details. My call... See more
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The online travel insurance form for Saga was very clear and easy to understand but I had one query. We called the helpline- answered very quickly by James Huck. James listened to my query and con... See more
Company replied
A mistake was made in relation to a policy and Hazel Ambler from the underwriting team called. She explained the problem very clearly and confirmed the solution. She we extremely courteous, polite,... See more
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Saga may be a few quid more expensive than other companies, however, you can talk to a real person that speaks clearly. They've always answered any questions I've had, plus I have had to claim on my... See more
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Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
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I organised my Travel Insurance by phone
I organised my Travel Insurance by phone with Saga. It was simple and the questions relevant and I felt assured that if I was in the need for help it would be forthcoming and appropriate
August 11, 2026
Reply from Saga Insurance
We are so pleased to hear that arranging your travel insurance over the phone was a simple and reassuring experience for you. We always aim for clarity and helpfulness.
Kind regards
Kieron
Outstanding customer service
Had to make a claim on my home contents insurance. Easily spoke to a real person at Saga who explained everything and gave me the number to call for my claim .
Lloyds were the underwriters. Oh my goodness Sheldon was absolutely brilliant. Reassuring, understanding and so very helpful. Everything sorted in a few questions . The money was in my account within days. Absolute 5 ***** star service . Thank you so much 👏🏻🤩
August 2, 2026
Unprompted review
Reply from Saga Insurance
We are so pleased to hear about your positive experience with our home contents insurance claim process. It's wonderful to know that our team could provide clear explanations and that the underwriter offered such reassuring and helpful service. We appreciate you sharing your five-star feedback!
Kind regards
Kieron
Saga was the best price for my 94 year…
Saga was the best price for my 94 year old Dad, who is fit and able. Other Companies wanted £2,000, up to £5,000. It's a shame that because of age they load a person up. My Dad is so fit and able and doesn't walk with stick but Companies think ALL old people do. Saga was considerate and very reasonable. Would highly recommend
August 12, 2026
Reply from Saga Insurance
We are so pleased to hear that we could provide such a reasonable and considerate option for your father. We understand the challenges that can arise when seeking appropriate services for older individuals, and we are glad we met your expectations. Thank you for your kind recommendation!
Kind regards
Kieron
I saw the premium quoted on Go C
I saw the premium quoted on the Go Compare comparison website which appeared to be excellent for the level of cover. Therefore, decided to take out the policy hoping that in the event of a claim, they would live up to their reputation.
August 12, 2026
Reply from Saga Insurance
We're truly glad to hear that our policy met your expectations on Go Compare and that you chose us for your coverage. We appreciate your trust in our reputation and are committed to providing excellent service. Thank you for your positive feedback!
Kind regards
Kieron
Give them ago, you will be pleasantly surprised
Got my house insurance with saga a few weeks ago and was dreading pages and pages of questions but, I was pleasantly surprised how straightforward and easy it was.. i will be telling family and friends to give saga a go. Felt I had my say and the insurance for contents was over £100 cheaper than my old insurance.
August 12, 2026
Reply from Saga Insurance
We're so pleased to hear that getting your house insurance with us was a straightforward and easy experience! It's wonderful to know you'll be recommending us to your family and friends, and that you found our contents insurance to be such great value.
Kind regards
Kieron
I had a renewal quote from saga of…
I had a renewal quote from saga of £571. Found it cheaper with saga when asked for a brand new quote. Came out at £301. Shame on you saga fro treating existing customers poorly
August 8, 2026
Reply from Saga Insurance
Good Afternoon,
We appreciate you sharing your experience.
We understand your frustration regarding the difference in renewal and new quote pricing.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Reply from Saga Insurance
We're so happy to hear that you found the information useful! We appreciate your positive feedback and are always here to assist you.
Kind regards
Kieron
Reply from Saga Insurance
We are happy we could provide you with excellent service. Thank you for your feedback.
Kind regards
Kieron
When I had a claim they treated me…
When I had a claim they treated me fairly and promptly.
August 12, 2026
Reply from Saga Insurance
We're so glad to hear that your claim was handled fairly and promptly. We always strive to provide excellent service, and your feedback is appreciated!
Kind regards
Kieron
Reply from Saga Insurance
We're so pleased to hear that you found our online application process to be straightforward and quick! We appreciate you sharing your positive experience.
Kind regards
Kieron
Reply from Saga Insurance
We are so pleased to hear that you found our company to be great and transparent, and that our policy documents were easy to understand. Thank you for your feedback!
Kind regards
Kieron
If you want to insure an electric vehicle look elsewhere
I purchased a new vehicle in june and tried to transfer my existing polcy over to the new vehicle. I could only do this by phone but the call handler had great difficulty in understanding me and in the end I was refused insurance with no explanation offered and no apology given. When I later queried this with Saga I was told that Electric vehicles (my new car is a Skoda Elroq 60)are considered high risk and they assume this is why the under writer would not insure it. All other companies I approached for quotes offered me insurance. I selected Aviva .
June 12, 2026
Unprompted review
Reply from Saga Insurance
Hi Steve,
Thank you for sharing your experience.
I'm sorry to hear about the difficulties you faced when trying to transfer your policy and the frustration of not receiving a clear explanation or apology at the time.
I understand how disappointing it must have been to be refused cover, especially when other providers were able to offer you insurance.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
AVOID SAGA
£50 TO CANCEL INSURANCE ON A CAR I NO LONGER OWN — AVOID SAGA
I insured my car with Saga and paid the premium monthly. I have now sold the car, so naturally I cancelled the insurance.
Simple, you might think.
Apparently not.
I had just paid my latest monthly instalment of £15.59, only to be informed that I now owe Saga another £31.18. Why? Because tucked into the deal is a £50 cancellation fee.
So having sold the car and no longer requiring insurance, Saga effectively wants £50 for the privilege of stopping insuring something I no longer own.
The absurdity is that, at £15.59 a month, it would almost have been cheaper for me to carry on paying for insurance on a car that wasn't mine.
Think about that for a moment.
I wasn't cancelling because I'd found a cheaper insurer. I wasn't changing my mind. I SOLD THE CAR. There was nothing left for Saga to insure.
And then came the customer service.
I rang to query the charge and eventually spoke to someone whose English I found extremely difficult to understand. Communication was consequently frustrating enough, but the attitude I received was also unnecessarily rude and dismissive.
Saga markets itself as a company that understands and looks after older customers. My experience was rather different: take the monthly premiums, take another £50 when you leave, and make questioning it as unpleasant as possible.
Yes, I'm sure the cancellation charge is buried somewhere in the terms and conditions. That doesn't make it good customer service, and it certainly doesn't make a £50 charge for pressing the metaphorical "cancel" button feel remotely reasonable.
The irony is magnificent: Saga's own advice says that when you sell your car you should cancel the insurance because otherwise you'll “keep paying for insurance you don't need.”
Quite.
They just neglect to make quite such a song and dance about the £50 they'll charge you for doing exactly that.
After this experience, I certainly won't be insuring my next car with Saga.
£50 may have been their cancellation fee. Losing a customer permanently was the real cost.
August 12, 2026
Unprompted review
Reply from Saga Insurance
Hi Steve,
We appreciate you taking the time to share your detailed feedback regarding your recent experience with our insurance cancellation process.
We are sorry to learn of your frustration and the difficulties you encountered.
We also regret that your interaction with our customer service team did not meet your expectations and caused further distress.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Why do i need to complete medical…
Why do i need to complete medical information for each trip when I am booking on the same day with the same info? I am arranging insurance for three trips today and It is a waste of time.
August 12, 2026
Reply from Saga Insurance
Good Afternoon,
We appreciate you sharing your feedback regarding the medical information process for multiple bookings.
We understand that repeating this information can be time-consuming.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
good reputation
good reputation, easy renewal, competetive price.
spoke to a person who spoke good clear english
August 6, 2026
Reply from Saga Insurance
We're so pleased to hear that you found our reputation to be good, the renewal process easy, and our pricing competitive. It's also wonderful to know that you had a clear and helpful conversation with one of our team members. Thank you for your positive feedback!
Kind regards
Kieron
How quick and easy it was to fill in…
How quick and easy it was to fill in the information and the price is amazing I will definitely be recommending saga.
August 12, 2026
Reply from Saga Insurance
We're so pleased to hear you found the process quick and easy, and that you were happy with the price. We appreciate you recommending us!
Kind regards
Kieron
What a sham.
What a shame. My car was hit by a large flying object while driving. I had a witness who saw it fly off a lorry who had just come out of a landfill site. I got the registration from the company. All good you think. But wait. Saga employ QDOS to sort things like this out. The accident happened in March. Yesterday they have told us there isn't enough proof and it happened so long ago it's too late now anyway. So don't have a not your fault. Saga, how can you let this happen?
March 26, 2026
Unprompted review
Reply from Saga Insurance
Hi Claire,
We are sorry to hear about the frustrating experience you've had with your claim.
We understand how disappointing it must be to face such difficulties.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Saga Car Insurance offers excellent…
Saga Car Insurance offers excellent price and support for older drivers, including no upper age limit.
August 5, 2026
Reply from Saga Insurance
We're so pleased to hear that you found our car insurance offers excellent value and support, especially with no upper age limit. Thank you for your feedback!
Kind regards
Kieron
Saga Travel Insurance
First class travel insurance site. Easy to follow and a fast quote service....recommended.
August 10, 2026
Reply from Saga Insurance
We're delighted to hear you found our travel insurance site easy to follow and our quote service fast. Thank you for your recommendation!
Kind regards
Kieron
Dreadful service at every turn
Dreadful service at every turn. all I want to do is to access my documents on line. Anybody would think I was trying to split the atom but dealing with this company it might as well be. I dread if I need to call upon the insurance. I have telephoned which took me over 40 minutes before somebody could be bothered to answer. Then I was promised everything would be fixed and surprise, surprise nothing has been done. I still cannot access my documents on line and this started on the 22nd July. Needless to say there was no issue taking my money. Shocking company and even worse customer service. Take my advise and avoid and go to a professional company.
August 11, 2026
Unprompted review
Reply from Saga Insurance
Hi Richard,
Thank you for taking the time to leave your review.
I am very sorry to hear of the difficulties you have experienced in trying to access your documents online and the long wait times you encountered when trying to reach us by phone.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
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