Saga offered a good quote. The website was a little difficult (apparently due to a system changeover), so I had to phone Saga the following day to pay and to check a couple of policy details. My call... See more
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The online travel insurance form for Saga was very clear and easy to understand but I had one query. We called the helpline- answered very quickly by James Huck. James listened to my query and con... See more
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A mistake was made in relation to a policy and Hazel Ambler from the underwriting team called. She explained the problem very clearly and confirmed the solution. She we extremely courteous, polite,... See more
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Saga may be a few quid more expensive than other companies, however, you can talk to a real person that speaks clearly. They've always answered any questions I've had, plus I have had to claim on my... See more
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Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
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If you want to insure an electric vehicle look elsewhere
I purchased a new vehicle in june and tried to transfer my existing polcy over to the new vehicle. I could only do this by phone but the call handler had great difficulty in understanding me and in the end I was refused insurance with no explanation offered and no apology given. When I later queried this with Saga I was told that Electric vehicles (my new car is a Skoda Elroq 60)are considered high risk and they assume this is why the under writer would not insure it. All other companies I approached for quotes offered me insurance. I selected Aviva .
June 12, 2026
Unprompted review
Reply from Saga Insurance
Hi Steve,
Thank you for sharing your experience.
I'm sorry to hear about the difficulties you faced when trying to transfer your policy and the frustration of not receiving a clear explanation or apology at the time.
I understand how disappointing it must have been to be refused cover, especially when other providers were able to offer you insurance.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
AVOID SAGA
£50 TO CANCEL INSURANCE ON A CAR I NO LONGER OWN — AVOID SAGA
I insured my car with Saga and paid the premium monthly. I have now sold the car, so naturally I cancelled the insurance.
Simple, you might think.
Apparently not.
I had just paid my latest monthly instalment of £15.59, only to be informed that I now owe Saga another £31.18. Why? Because tucked into the deal is a £50 cancellation fee.
So having sold the car and no longer requiring insurance, Saga effectively wants £50 for the privilege of stopping insuring something I no longer own.
The absurdity is that, at £15.59 a month, it would almost have been cheaper for me to carry on paying for insurance on a car that wasn't mine.
Think about that for a moment.
I wasn't cancelling because I'd found a cheaper insurer. I wasn't changing my mind. I SOLD THE CAR. There was nothing left for Saga to insure.
And then came the customer service.
I rang to query the charge and eventually spoke to someone whose English I found extremely difficult to understand. Communication was consequently frustrating enough, but the attitude I received was also unnecessarily rude and dismissive.
Saga markets itself as a company that understands and looks after older customers. My experience was rather different: take the monthly premiums, take another £50 when you leave, and make questioning it as unpleasant as possible.
Yes, I'm sure the cancellation charge is buried somewhere in the terms and conditions. That doesn't make it good customer service, and it certainly doesn't make a £50 charge for pressing the metaphorical "cancel" button feel remotely reasonable.
The irony is magnificent: Saga's own advice says that when you sell your car you should cancel the insurance because otherwise you'll “keep paying for insurance you don't need.”
Quite.
They just neglect to make quite such a song and dance about the £50 they'll charge you for doing exactly that.
After this experience, I certainly won't be insuring my next car with Saga.
£50 may have been their cancellation fee. Losing a customer permanently was the real cost.
August 12, 2026
Unprompted review
Reply from Saga Insurance
Hi Steve,
We appreciate you taking the time to share your detailed feedback regarding your recent experience with our insurance cancellation process.
We are sorry to learn of your frustration and the difficulties you encountered.
We also regret that your interaction with our customer service team did not meet your expectations and caused further distress.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Why do i need to complete medical…
Why do i need to complete medical information for each trip when I am booking on the same day with the same info? I am arranging insurance for three trips today and It is a waste of time.
August 12, 2026
Reply from Saga Insurance
Good Afternoon,
We appreciate you sharing your feedback regarding the medical information process for multiple bookings.
We understand that repeating this information can be time-consuming.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
good reputation
good reputation, easy renewal, competetive price.
spoke to a person who spoke good clear english
August 6, 2026
Reply from Saga Insurance
We're so pleased to hear that you found our reputation to be good, the renewal process easy, and our pricing competitive. It's also wonderful to know that you had a clear and helpful conversation with one of our team members. Thank you for your positive feedback!
Kind regards
Kieron
How quick and easy it was to fill in…
How quick and easy it was to fill in the information and the price is amazing I will definitely be recommending saga.
August 12, 2026
Reply from Saga Insurance
We're so pleased to hear you found the process quick and easy, and that you were happy with the price. We appreciate you recommending us!
Kind regards
Kieron
What a sham.
What a shame. My car was hit by a large flying object while driving. I had a witness who saw it fly off a lorry who had just come out of a landfill site. I got the registration from the company. All good you think. But wait. Saga employ QDOS to sort things like this out. The accident happened in March. Yesterday they have told us there isn't enough proof and it happened so long ago it's too late now anyway. So don't have a not your fault. Saga, how can you let this happen?
March 26, 2026
Unprompted review
Reply from Saga Insurance
Hi Claire,
We are sorry to hear about the frustrating experience you've had with your claim.
We understand how disappointing it must be to face such difficulties.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Saga Car Insurance offers excellent…
Saga Car Insurance offers excellent price and support for older drivers, including no upper age limit.
August 5, 2026
Reply from Saga Insurance
We're so pleased to hear that you found our car insurance offers excellent value and support, especially with no upper age limit. Thank you for your feedback!
Kind regards
Kieron
Saga Travel Insurance
First class travel insurance site. Easy to follow and a fast quote service....recommended.
August 10, 2026
Reply from Saga Insurance
We're delighted to hear you found our travel insurance site easy to follow and our quote service fast. Thank you for your recommendation!
Kind regards
Kieron
Dreadful service at every turn
Dreadful service at every turn. all I want to do is to access my documents on line. Anybody would think I was trying to split the atom but dealing with this company it might as well be. I dread if I need to call upon the insurance. I have telephoned which took me over 40 minutes before somebody could be bothered to answer. Then I was promised everything would be fixed and surprise, surprise nothing has been done. I still cannot access my documents on line and this started on the 22nd July. Needless to say there was no issue taking my money. Shocking company and even worse customer service. Take my advise and avoid and go to a professional company.
August 11, 2026
Unprompted review
Reply from Saga Insurance
Hi Richard,
Thank you for taking the time to leave your review.
I am very sorry to hear of the difficulties you have experienced in trying to access your documents online and the long wait times you encountered when trying to reach us by phone.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Very easy website to arrange travel…
Very easy website to arrange travel insurance even with adding medical information . Very happy with the price. When phoning to update on medical screening , I was talking to a lovely kind and caring voice on the other end making me feel that I can trust them if I ever needed help whilst away
August 10, 2026
Reply from Saga Insurance
We're so happy to hear that you found our website easy to use for arranging travel insurance, especially with medical information. It's wonderful that our team provided such a kind and caring experience, giving you confidence in our support while you're away.
Kind regards
Kieron
Holiday insurance
Saga was very helpful and competitive and got me everything i needed and was very friendly.
August 5, 2026
Reply from Saga Insurance
We're so happy to hear that our team was able to provide you with everything you needed and that you found them to be very friendly. Your positive feedback is appreciated!
Kind regards
Kieron
You as a Company "Saga" ask me …
You as a Company "Saga" ask me Questions about what I would like for a 77 year old driver service , I do not long distance runs ,mainly to the shops etc, I ask for the best deals to sort for me I Hope, Thank you, Adrian Phillips
August 11, 2026
Reply from Saga Insurance
We're so glad to hear you're looking for the best deals for your driving needs, especially for local trips. We appreciate you sharing your preferences with us. We are always working to provide excellent service tailored to our customers' requirements. Thank you for your positive feedback.
Kind regards
Kieron
Saga custom service was very friendly and helpful
It took a while to get through them but Saga custom service was very friendly and helpful with renewing my car insurance
August 10, 2026
Reply from Saga Insurance
We're glad our team provided friendly and helpful service during your car insurance renewal. We appreciate you taking the time to share your positive experience with us.
Kind regards
Kieron
Very disappointing
For a company that supposedly supports the over 50 population it seems extraordinary that they refuse travel insurance to someone who’s had a diagnosis that requires no treatment and is not life threatening. As a result I have cancelled my travel insurance with them for both me and my husband.
August 10, 2026
Reply from Saga Insurance
Hi Karen,
Thank you for sharing your feedback.
I am sorry to hear about your disappointment regarding the travel insurance decision and the subsequent cancellation of your policies.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Easy to use and understand website
Easy to use and understand website. Health declaration for last 12 months. Option to not have cancellation insurance. Reasonable price
August 10, 2026
Reply from Saga Insurance
We're so glad to hear you found our website easy to use and appreciated the options for health declarations and cancellation insurance, as well as our pricing. Thank you for your positive feedback!
Kind regards
Kieron
Just very poor renewal info !
August 7, 2026
Reply from Saga Insurance
Hi Brian,
We appreciate your feedback regarding our renewal information. We are reviewing our processes to improve clarity.
Kind Regards
James
I've been with Saga for a few years
I've been with Saga for a few years. So far so good. I've never had a claim but renewal is very easy and quick.
August 10, 2026
Reply from Saga Insurance
We're so happy to hear that your experience with us has been positive and that our renewal process is easy and quick. We appreciate your loyalty!
Kind regards
Kieron
Ben was very helpful an knowledgeable…
Ben was very helpful an knowledgeable took me through all the steps methodically from Philip Blades England
August 10, 2026
Reply from Saga Insurance
We're so glad to hear that our team provided such helpful and knowledgeable assistance, guiding you through every step. Thank you for your wonderful feedback!
Kind regards
Kieron
Great company trustworthy and fair…
Great company trustworthy and fair prices . You get what you pay for in insurance
August 8, 2026
Reply from Saga Insurance
Hi Janet,
We're so glad to hear you value our commitment to fair pricing and trustworthiness.
Your positive feedback is truly appreciated!
Kind Regards
James
A truly poor experience on insurance renewal
I received a renewal quote for my car insurance with SAGA today. It had increased from £628 to £1,073 in 12 months. I rang to find out why the price had jumped so much. No adequate response. I then had a discussion with the agent to see how I might reduce the price. I advised that I am recently retired and so no longer use the car for work. I also revised my annual mileage down by 2,000 miles per annum. The net result of this after a long wait on the phone was a revised quote - upwards to £1,092! I was incredulous. It made no sense. Then as a sop I was offered a reduction to £961. Not good enough. I had prior to my call been on a price comparison website and found an equivalent policy for under £800. So goodbye SAGA and farewell. Your strap line on the renewal quote says ‘Experience is everything’. Indeed, a truly woeful experience.
August 11, 2026
Unprompted review
Reply from Saga Insurance
Hello Mr Davey,
Thank you for taking the time to share your feedback.
I am truly sorry to hear about your disappointing experience with your car insurance renewal and the significant price increase you encountered.
I understand your frustration, especially after trying to adjust your policy details to reduce the cost.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
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