Sahara BBQs Reviews 

304
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting their robust build and impressive features. The service is frequently highlighted as excellent, with many appreciating the prompt responses and helpful assistance. Reviewers also report quick and efficient delivery, with items often arriving well-packaged and sometimes even earlier than expected. However, some customers also noted issues with delivery, including unexpected delays, lack of communication regarding timelines, or items being returned without an attempt. A few other people also felt that products occasionally arrived with minor damage, such as dents or slight frame imperfections.

What people talk about most

Product

Customers had positive experiences with products, frequently praising their high quality, sturdy build, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and fast delivery... See more

Service

Customers consistently note positive experiences with service, often describing it as helpful, quick, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high build quality and... See more

Order

Clients share positive opinions on order, highlighting the straightforward ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more

Company replied

Rated 5 out of 5 stars

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more

Company replied

Rated 5 out of 5 stars

Previously had contacted the company to purchase a replacement part. None in stock at that time but was contacted later and able to buy replacement part. Initially contacted the company as was kept... See more

Company replied

Rated 5 out of 5 stars

We recently opened up our Sahara BBQ after using it last summer, it had all been cleaned down and safely weatherproofed for the winter, however, we noticed that the bamboo trays were unfortunately c... See more

Company replied


Company details

  1. Manufacturer

Written by the company

Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

304 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(304)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great quality covers...

Great quality covers. However a little frustrating that both covers are exactly the same, 1 should be fitted to the size of the side table but would actually fit another bbq. With the price paid I was hoping for covers that fit my specific bbq.

May 3, 2024
Rated 1 out of 5 stars

Sent the Wrong BBQ!

Sent the Wrong BBQ!

April 29, 2024
Sahara BBQs logo

Reply from Sahara BBQs

Hi, we are sorry for this mistake, one of our customer case team will be in touch to sort this out

Rated 5 out of 5 stars

Bought the x 450 bbq and a number of…

Bought the x 450 bbq and a number of items such as stone plate, Sahara smoker box , fish basket, grill brushes etc . Very happy with quality of all items, the bbq is very good quality and cooks very well. I got what I paid for and delighted I spent the extra few quid to get a top class bbq. It looks well, easy to use and cooks a variety of foods . Glad I chose the Sahara over the other bbqs I researched.

April 29, 2024
Unprompted review
Rated 4 out of 5 stars

Delivery Info.

Hi, Sahara Customer Support was great when contacting directly. Package delivery was scheduled to take 5-7 working days. Delivery was attempted 2 days after order completion message which would normally be appreciated. Unfortunately, with no warning, courier details or delivery tracking this didn't suit on this occasion. Managed to rearrange with courier for a couple of days later on second attempt. Maybe bit more communication between supplier, courier and customer would help. Thanks.

April 23, 2024
Rated 4 out of 5 stars

first time using Sahara

Easy to put together. Good looking BBQ. Have used it 3 times and it was very good to use and to clean afterwards. I would recommend Sahara

April 19, 2024

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