I suppose I’ve been shopping in Sainsbury’s since it opened here in Chislehurst and I feel comfortable shopping here. I recognise many of the staff’s faces and am happy to approach them if I need hel... See more
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Review summary
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Reviews shaping this summary
When shopping online, clear website, easy to rebook collection/delivery and good description of items - I click and collect and usually no problems. In store, I don’t find it that easy to find item... See more
Farlington, Portsmouth Branch - Lovely friendly helpful staff, pleasant store to wonder around, If they have run out on the shelf, the staff will always look out the back. The Toilets are disgu... See more
The people who deliver are very helpful and pleasant hats off to them . I am a wheelchair user and they are great. Sometimes on special offers an item will be missing which means you don’t get the... See more
Company details
About Sainsbury's
Written by the company
We make good food joyful, accessible and affordable for everyone, every day. Offering delicious, great quality food at competitive prices has been at the heart of what we do since our first store opened in 1869. Today, inspiring and delighting our customers with tasty food remains our priority.
Sainsbury's App
Why not download the Sainsbury's Groceries app on Android or iOS and start your shop today. Store Locator
Use our Store Locator to find one of our 600 supermarkets or 800+ convenience stores. Our Website
Visit Our Website to view all our latest offers, in-season products, and to start your next shop. We also have lots of inspiration on our Recipes pages and a handy Meal Planner to save you time and money when planning your weekly meals. Our Brands
Our focus on great value food and convenient shopping, whether in-store or online is supported by our brands – Argos, Nectar, Habitat, Tu, Sainsbury's Bank and Smart Charge.
Why not download the Sainsbury's Groceries app on Android or iOS and start your shop today. Store Locator
Use our Store Locator to find one of our 600 supermarkets or 800+ convenience stores. Our Website
Visit Our Website to view all our latest offers, in-season products, and to start your next shop. We also have lots of inspiration on our Recipes pages and a handy Meal Planner to save you time and money when planning your weekly meals. Our Brands
Our focus on great value food and convenient shopping, whether in-store or online is supported by our brands – Argos, Nectar, Habitat, Tu, Sainsbury's Bank and Smart Charge.
Contact info
33 Holborn, EC1N 2HT, London, United Kingdom
- 020 7695 6000
- www.sainsburys.co.uk
3.6
Average
56K reviews
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always very good
August 27, 2026
Good selection good price excellent…
Good selection good price excellent service drivers helpful and friendly
August 26, 2026
the food is good quality,prices are…
the food is good quality,prices are reasonable,store is always clean,staff are always friendly
August 27, 2026
Most of the time great,but....
Most of the time the store is very good. On a resent occasion did I make a complaint to customer services. I did no even get an acknowledgement, they even ignored a duplicate
August 27, 2026
First class delivery service
Delivery is always between the times stated and all the delivery drivers are vary courteous and helpful
August 26, 2026
The store is always clean and tidy and…
The store is always clean and tidy and I can find everything I need. However I always feel incensed to see lovely plants so dry they have died on the shelf. I have witnessed this on many an occasion. Why can’t someone be appointed to water them and also so Sainsbury can sell them! A total waste.
August 27, 2026
I've switched to Ocado!
I've stopped doing my big shop at Sainsbury's as they sent me goods with a very short life but refused to refund advising that, due to them avoiding waste, it was ok for them to send out humous with a very short life (2days). Their loss as I've switched to Ocado for my big online shop.
August 27, 2026
Losing out with substitutes.
I placed an online order to take advantage of 25% off six or more bottles of prosecco. On the day the order arrived the wine selected was out of stock . Neither of the wines substituted were acceptable . While I got the items refunded it still means I lost out on substantial savings.
August 26, 2026
Shop had half empty cages and trolleys…
Shop had half empty cages and trolleys on sales floor.got knocked twice by customers trying to get pass.i had to shift crates to access stock on shelf.
August 27, 2026
I shop online and have a weekly home…
I shop online and have a weekly home delivery. I'm very happy with shopping at Sainsbury's as I like the quality and choice at Sainsbury's. The delivery drivers are helpful and friendly.
August 26, 2026
Always delivered on time
Always delivered on time, good communication, shelf life could be better on fresh foods, sometimes only 1 or 2 days
August 26, 2026
The helpfulness of members of staff
The helpfulness of members of staff. That go's a long way to help the customers.
August 27, 2026
Easy shopping with quality
Easy shopping with quality, not cheap but you get what you pay for. Also nectar points are a bonus to use on your shopping as well.
August 26, 2026
They deliver on time and I like the…
They deliver on time and I like the quality of the goods.
August 26, 2026
Delivery service excellent.
Delivery service excellent.
Staff very efficient but friendly as well.
Much better use of time
August 18, 2026
First great experience
All the items I order except one were exactly as I requested. Delivery was within time slot and driver was really friendly. Its just shame that I requested wholemeal baps, as I can't eat white bread and therefore order them for reason to end up with white ones. Apart from all was great!
August 27, 2026
Horsham Sainsburys in decline
NEVER any small trolleys unless you look around car park. Hand sets invariably not available. Get the overall impression the store is being run down and under staffed. Milk is often only available in expensive 2 pint containers and not in the more economical 4 pint. Used to be a good well managed store but not now
August 27, 2026
BRING BACK MANNED CHECKOUTS
I HATE that there are so few manned checkouts !!
The checkout staff are lovely .. I refuse to use self checkouts .. I don’t work for Sainsbury’s !!..and refuse to contribute to people losing their jobs !
Staff are generally lovely and helpful when they can be found ..
August 27, 2026
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