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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are particularly impressed with the staff, describing them as professional, attentive, and helpful. People frequently highlight the positive interactions with employees who explain products clearly and create an enjoyable, relaxed atmosphere. The products themselves are often praised for their effectiveness, with many users noting visible improvements in their skin and nails. However, some people were dissatisfied with the pricing, finding the products to be very expensive. A few other people also felt sales approaches were too direct and raised concerns about product consistency. There were also isolated reports of adverse skin reactions and questions regarding product ingredients.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers praise the products, highlighting their... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's kindness,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the products, noting their effectiveness,... See more

Price

Reviewers express significant dissatisfaction with product pricing. Many customers felt the products were... See more

Retail

Users describe ambiguous interactions with retail. While some customers praise the amazing shop and great... See more

Based on these reviews

Rated 4 out of 5 stars

Ok so the sales pitch is scammy, but the mineral peeling I’m really quite impressed with. It removes all the dead skin in a minute and lives your face looking like a baby bum. Im almost 40 and I have... See more

Rated 4 out of 5 stars

Unexpected purchase was stopped on the street in Mayfair was shown products, products felt very good on the skin bought one product for the face had a good laugh with Gavin. Will be back to buy more... See more

Company replied

Rated 4 out of 5 stars

Been there and my girlfriend loves the scrub , the service was super ok despite the fact that we were not expecting to be buying . Would probabily return though.

Company replied

Rated 5 out of 5 stars

I was walking down towards covent garden station when this sweet Lady Isadora gifted me a hand cream to try. She was so nice and polite I ended up having a great conversation about skin care with her.... See more

Company replied


Company details

  1. Cosmetics Store

Information provided by various external sources

The voyage to beautiful and radiant skin is one of magic and enchantment. At Sakaré, the only limit to possessing alluring skin is your imagination. We source the most powerful and dazzling ingredients that only nature can offer in your journey to luminous skin. We invest considerable research and resources in creating scientifically perfected infusions that recharge your skin with revitalizing nourishment and offer an exclusive skincare experience that can only be described as exquisite indulgence. A captivating and spellbinding beauty experience that will envelop you in delight and gratification.


Contact info


3.8

Great

TrustScore 4 out of 5

491 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Om took care of me today with the hand…

Om took care of me today with the hand scrub and cream and I immediately purchased straight after, he was so so kind and made sure to keep me informed!! He’s amazinggg

March 8, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Janice,

Thanks for the 5 stars! We are glad to hear that Om was professional and helped make some great purchases.

The purchases you made are some top sellers in store so we are glad to hear we have another customer satisfied with their purchase.

We hope you continue to enjoy using our products and we look forward to seeing you again soon.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

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Rated 5 out of 5 stars

Hamza was very friendly and…

Hamza was very friendly and profesional. Very welcoming. Products are very good and we will definetly go back.

March 7, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Maria,

Thank for the great review!

Hamza really knows his stuff, it's no surprise we was friendly and professional.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

5 stars

5. Stars service from Hamza.

March 7, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear,

Thank you for the 5* review!

We hope to see you at one of our stores again soon.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

I came into the store and i was very…

I came into the store and i was very surprised by the product and the demonstration by Michael. He was amazing and honestly convinced me to buy products as well. Loved it!

March 7, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Akshita,

Thank you for such wonderful feedback from Sakaré.

We appreciate you taking the time to review your experience, we hope you continue to enjoy your products and we look forward to welcoming you into one of our stores again soon.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Hamza was an amazing salesman and the…

Hamza was an amazing salesman and the product is very impressive. Thank you Hamza!

March 7, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Holls,

Thank you for the great review, we are pleased you've found a product you are happy with!

It's also great to hear that Hamza was helpful throughout the whole process.

We look forward to having you visit one of our stores again.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

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Rated 5 out of 5 stars

Nice shopping experience

Hamza is very friendly, nice experience and lovely product and flower

March 7, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Yiwei,

Thank you for a wonderful review, we are delighted to hear that Hamza was friendly and showcased our brilliant products.

We hope you continue to enjoy our products and we look forward to seeing you in one of our stores again.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

A lovely experience with Hamza today

A lovely experience with Hamza today, very kind and offered me lots of treatment options. I found a lovely set for my nails

March 6, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Buse,

Thank you for the 5* review!

Hamza is fantastic isn't he? We are glad he has left another customer satisfied with this friendliness and professionalism.

It was a pleasure to have you with us, and we very much look forward to welcoming you back for another great Sakaré experience.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Thanks A lot!So amazing!

March 1, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Hi Chaine,

Thank you for the great review.

We hope to see you again soon!

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Amazing products

Amazing products, very impressed by the bath salts and Hamza was very accommodating and informative about all of the products. Amazing!

March 5, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Hi Charlie,

Thanks for the 5* review!

We hope you continue to enjoy using our products and hope to see you again soon!

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

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Rated 5 out of 5 stars

Great products! Highly recommended.

We were introduced to Sakaré for the first time today. We were walking by the shop and we're invited in by Hamza. He introduced us to a wide range of products, and spent the time to demonstrate them all thoroughly. The results were immediately evident. We were converted. The products are amazing, and Hamza made us feel like VIPs.

March 4, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Eran,

Thank you so much for your five-star review!

We’re delighted to hear that you had such a positive experience in our store with Hamza and that you’re enjoying your products.

We hope you continue to love using them, and we look forward to welcoming you back again soon.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

HAMZA IS VERY GOOD

HAMZA IS VERY GOOD , I love it !

February 27, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Emma,

Thanks for the great review!

We are thrilled to hear that you enjoyed your experience with Hamza at our New Bond St store.

We hope you continue to enjoy using our products and we look forward to seeing you again soon.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Hamza was wonderful

Hamza was wonderful. He was very attentive and informative. I was really pleased with the products I purchased. Highly recommended.

February 24, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Hi Katherine,

Thanks for the lovely 5* review.

We are happy to hear that you had a great experience with the service Hamza provided and our products as well.

We hope you continue to enjoy using our products and hope to see you again soon!

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

We got spoilt!

We had a lovely experience at Sakaré, the nail kit left me amazed with the beautiful shine! Hamza showed us a lovely body butter and scrub as well, he was funny and showed the products really well.
My hand feels like I got an expensive manicure now!

February 22, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Rhea,

Thank you for wonderful review. It's brilliant to hear that your visit felt indulgent and memorable.

Knowing that the Nail Kit left you impressed with its radiant shine and that your hands feel as though you’ve just enjoyed a luxury manicure, is wonderful to hear.

It’s equally lovely to know that Hamza provided such an engaging and attentive experience while introducing you to the Body Butter and Salt Scrub. We take great pride in delivering both exceptional products and personalised service.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

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Rated 5 out of 5 stars

had a great service from Hamza loved…

had a great service from Hamza loved the product as well

February 22, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Hi Shanchana,

Thank you for the great review.

We are happy to hear that you had a great experience with the service Hamza provided and our products as well.

We hope to see you again soon!

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 1 out of 5 stars

Definitely a scam

Definitely a scam. Bought £500 worth of products including the intensive mud mask, peeling gel, eye creams etc. couldn’t dispense anything from the peeling gel, the mud mask doesn’t adhere to my skin. The jar says it’s “soap&co” and no sakare. Definitely feel different when I tried the products in the store. Don’t trust this company

December 22, 2025
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Alan,

Thank you for taking the time to review your experience at Sakaré. We all feedback received, to ensure we can improve our services.

We are sorry to hear you feel you did not receive a satisfactory experience at one of our stores.

Firstly, I must reassure you that there is no scam. Each product is demonstrated on the customer prior to purchasing and the demonstrated product is the exact same as the purchase product.

Secondly, we have not sold any Soap & Co branded products in our stores for approximately two+ years since we rebranded to SAKARÉ.

Our standard Terms & Conditions are, goods must be returned to store within 28 Days of your purchase, presenting both receipts and the goods must be in an unopened or as bought condition.

With the above in mind, all refunds will be accepted subject to the aforementioned terms and conditions.

Nevertheless, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via info@sakare.com.

Best wishes,

The Sakaré Team

Rated 5 out of 5 stars

Manu and Izadora and Om were sooooooo…

Manu and Izadora and Om were sooooooo helpful and kind. I appreciate them. They are sweet and kind. I love the products I bought. Give me a promotion. Lovely people xx

February 21, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Manar,

Thank you for such a joyful and generous review.

We are absolutely delighted to hear that Manu, Izadora, and Om made such a positive impression during your visit. Their kindness, attentiveness, and dedication to creating a welcoming experience are qualities we truly value, and your appreciation means a great deal.

It’s wonderful to know that you love the products you chose, there is nothing better than leaving with something you genuinely enjoy.

We’ll certainly pass along your lovely comments to the team (and your promotion request 😉). We look forward to welcoming you back for another exceptional Sakaré experience very soon.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Fantastic service!

Going to Sakare was a great experience and the service provided by Inma really made it an even more special and enjoyable visit. From her welcoming smile, to her soothing application and knowledge of the products, I was assured that my skin was in safe and capable hands.
Thank you, Inma!

February 19, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Hi Sarah,

Thanks for your lovely 5* review.

We are truly delighted to hear that your visit to Sakaré was such a special and enjoyable experience. Knowing that Inma’s warm welcome, gentle application, and in-depth product knowledge made you feel confident and cared for means so much to us.

Creating an atmosphere where our guests feel relaxed, valued, and in expert hands is something we take great pride in, and your kind words beautifully reflect that.

We look forward to welcoming you back for another indulgent experience very soon.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

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Rated 5 out of 5 stars

I was walking down towards covent…

I was walking down towards covent garden station when this sweet Lady Isadora gifted me a hand cream to try. She was so nice and polite I ended up having a great conversation about skin care with her. I got the blue and white hand cream and honestly one of the best hand creams i’ve ever bought. Thank you Isadora!

February 20, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Antonis,

Thank you for sharing such a lovely review.

We’re delighted to hear that Isadora made such a wonderful impression during your visit near Covent Garden. Creating genuine, thoughtful interactions is something we truly value, so it’s beautiful to know that your conversation felt both enjoyable and informative.

We hope you continue to enjoy using our products and look forward to seeing you again soon.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

I boight a few products for my…

I boight a few products for my girlfriend for valentines and Izi was amazing and really helpful!

February 13, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Vlad,

Thank you for the great review, we are pleased to hear we could help with a Valentines gift for your girlfriend.

It's also great to hear that Izi was helpful throughout the whole process.

We look forward to having you visit one of our stores again.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

I had a wonderful experience at Sakaré…

I had a wonderful experience at Sakaré thanks to Inma. She was friendly, professional, and incredibly attentive from the moment I walked in. Inma took the time to listen to my needs, explained the products clearly, and never made me feel pressured to buy anything. Her knowledge of the products was impressive, and she made the whole experience enjoyable and relaxed. It’s rare to come across such genuine and patient customer service these days. Thank you, Inma, for your kindness and professionalism you truly made my visit memorable!

February 19, 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear,

Thank you for the 5* review!

We are truly delighted to hear that Inma created such a memorable experience for you. Providing attentive, personalised service in a relaxed and welcoming atmosphere is at the heart of what we do, so it is wonderful to know that you felt genuinely cared for from the moment you arrived.

It was a pleasure to have you with us, and we very much look forward to welcoming you back for another exceptional Sakaré experience.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

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