We ordered a garden tool - essentially a couple of wire brushes with a long screw together handle for cleaning in/between the edges of patio slabs, decking, etc. Sadly the supplied long screw i... See more
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Bought a fore and aft dashcam from sakertool. The model pictured had a suction cup attachment , which I ordered but the one supplied had a glued on attachment which are hard to remove. When i queried... See more
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Bought a FotoCube digital Calendar and photo viewer last December and the screen froze by summer, tried to reset as the device requested but no physical buttons. Tried contacting the company via the e... See more
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How this company function taking into consideration the appalling customer service, and cheaply made products is beyond comprehension. I am surprised only 53% of Trust pilot reviews are 1 star. I pu... See more
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Company details
Written by the company
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Contact info
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
- 442038072298
- www.sakertool.co.uk
Breach of guidelines
Excellent customer service over a…
Excellent customer service over a recent query
April 17, 2026
Unprompted review
Reply from Sakertool
Dear Nicola,
Thank you so much for taking the time to leave us a 5-star review.
At Sakertool, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing Sakertool!
Best regards,
Sakertool
So refreshing to deal with a company who gives genuine customer service.
I have brought several items from this company. Had one item which I needed to return - I got an immediate refund.
So refreshing to deal with a company who gives genuine customer service.
Will continue to buy from them.
February 10, 2026
Unprompted review
Reply from Sakertool
Dear Pam,
Thank you so much for your kind words and for being such a loyal customer! We’re thrilled to hear that your return was handled smoothly and that you received your refund promptly. Providing genuine and efficient customer service is at the heart of what we do, and it’s wonderful to know that we’ve been able to meet your expectations.
Your continued trust in us means a lot, and we’re excited to keep serving you with quality products and exceptional service. If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We’re always here to help!
Thank you again for your support, and we look forward to your next purchase!
Best regards,
Sakertool
Great support service
Support answered my query perfectly and pointed me in the correct direction for the part I required.
April 15, 2026
Unprompted review
Reply from Sakertool
Dear Claire,
Thank you so much for your kind feedback! We’re thrilled to hear that our support team was able to answer your query perfectly and point you in the right direction for the part you needed. We always strive to provide clear and helpful guidance, and we’re glad we could assist you in finding the solution.
If you have any further questions or need more assistance in the future, don’t hesitate to reach out. We’re always here to help and ensure you have a smooth experience with us.
Thank you again for sharing your experience, and we look forward to serving you again soon!
Best regards,
Sakertool
First class customer service
The item was not in thought it would be, but Sakertool sorted it out without a fuss first class customer services 👍
April 10, 2026
Unprompted review
Reply from Sakertool
Dear Graham,
Thank you for sharing your experience with us. We're sorry to hear that the item didn’t meet your expectations, but we're glad to know that Sakertool was able to resolve the issue quickly and efficiently.
We truly appreciate your recognition of our customer service and are happy that we could take care of things smoothly for you.
If you need any further assistance or have any questions in the future, feel free to reach out. We're always here to help!
Thank you again for choosing Sakertool.
Best regards,
Sakertool
I bought Sakertool Welding Machine but Not Received and weeks and weeks now gone past.
I bought Sakertool Welding Machine, loads of Welding rods and Welding gloves, I only received Welding gloves ,now its been weeks and weeks of emails back and forth to ask me to wait because of high volume of buyers and iam still waiting, I hope I will receive them some point and I hope I wont wait eternity the unsettling thing is ,there is no tracking system that could help to see how long it will take,the only way its email customer service, I hope I have not been scammed, their advert is so good that convinced me to take the risk.
I will be back to update here once I received them.
16April2026 Update.
Iam super disappointed that I now will never recieve the Well advertised Welding Machine and Welding rods and what i can say good thing is that,I have received my full refund hence one Star.
By these well advertised items on Internet with conscious and some online sellers do not respond or give you refund ,that i got my money back ,that is greater relief but I really wanted the Welding machine, if it was real and if it worked as advertised.
I can recommend to anyone,infact,buy at your own risk,in my case ,I wont buy anything from this shop no offence.
March 16, 2026
Unprompted review
Reply from Sakertool
Dear Frank,
Thank you for taking the time to share your feedback and for your patience.
We are very sorry to hear about the inconvenience you have experienced with your order and the delay in receiving the remaining items. We understand how frustrating it can be when only part of an order arrives and when there is no tracking visibility to provide clear updates.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
We appreciate your understanding and hope to resolve this for you as soon as possible.
Saker Support Team
Saker Handheld Steamer
I purchased the Saker Handheld Steam Cleaner and it broke on the first job I used it on, everything was going great, then pop and it tripped my electrics and didnt switch back on. On a good note there customer service were excellent, I requested a replacement but the issued a full refund.
April 10, 2026
Unprompted review
Reply from Sakertool
Dear John,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issue you encountered with the Saker Handheld Steam Cleaner. We understand how frustrating it must have been for the product to stop working during your first use, especially after everything seemed to be going well.
We’re grateful that our customer service team was able to assist you promptly, and we are pleased to hear that they were able to issue a full refund. However, we deeply regret that you experienced this problem with the product, and we sincerely apologize for the inconvenience it caused.
Your feedback is important to us, and we will be investigating this further to ensure that such issues do not occur again in the future.
Thank you again for your understanding, and we hope to have the opportunity to serve you better in the future.
Saker Support Team
Fake rodent trap no counter included no…
Fake rodent trap no counter included no past thid is scam company
April 12, 2026
Unprompted review
Reply from Sakertool
Dear John,
Thank you for bringing this issue to our attention. We are very sorry to hear about your experience with our rodent trap. We understand how disappointing it can be when a product does not meet your expectations.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Saker Mini Saw
Although it takes time for the order to arrive the service is exceptional , I originally ordered the wrong size item but the speed and efficiency in resolving my problem was second to none. The original saw I bought has proven to be extremely useful and is still going strong.
March 5, 2026
Unprompted review
Reply from Sakertool
Dear Mrs Jennifer,
Thank you so much for your thoughtful review. We truly appreciate your patience regarding the delivery time and are delighted to hear that you found our service exceptional.
It’s great to know that our team was able to quickly and efficiently resolve the issue with the item size—providing a smooth experience is always our goal. We’re also very pleased to hear that the saw has been performing well and continues to be a reliable tool for you.
Your support means a lot to us, and we look forward to serving you again in the future.
Best regards,
Sakertool
Reply from Sakertool
Dear Mr Kevin,
Thank you very much for your 5-star review and for taking the time to share your experience.
At Sakertool, we are committed to providing high-quality products and reliable service to every customer. Your support truly means a lot to us.
We look forward to serving you again in the future.
Best regards,
Sakertool
Great Customer Service Response
I had bought a couple of things from Saker previously, and they were, and continue to be great.
I decided to order the cordless spray gun, which will be ideal for the fence in my large garden (no need for leads).
A problem with the online ordering (offers appearing after you have put payment details in, but before they have been processed) meant that my order was actually duplicated.
I immediately emailed Customer Services and put an IM on FaceBook. Saker came back very quickly, and are crediting my card account back with th cost of the duplicated item.
Great service, and I'm looking forward to receiving (one!) spraygun shortly.
April 7, 2026
Unprompted review
Reply from Sakertool
Dear Nicholas,
Thank you so much for your detailed and thoughtful feedback.
We’re really pleased to hear that you’ve had great experiences with Saker products in the past and that you chose to order the cordless spray gun for your garden. It’s great to know it will be a practical solution for your needs.
We’re also very sorry for the inconvenience caused by the duplicate order due to the online checkout issue. However, we’re glad our customer service team was able to respond quickly and arrange a refund for the extra charge. Ensuring these matters are resolved promptly is very important to us, and we appreciate your patience and understanding while we handled it.
It’s wonderful to hear that despite the issue, you remain positive and are looking forward to receiving your spray gun. We truly value your continued trust and support.
If you need anything at all in the future, we’re always here and happy to help.Best regards,
Sakertool
Excellent value
Excellent value, fast delivery, and outstanding customer service. I would highly recommend and will definitely use again.
April 3, 2026
Unprompted review
Reply from Sakertool
Dear Villiam,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the value, delivery speed, and customer service you received. It’s always our goal to provide a seamless experience, and we’re so glad that we met your expectations.
Your recommendation means a lot to us, and we can’t wait to serve you again in the future. If there’s anything else you need, please feel free to reach out.
Thanks again for choosing us!
Best regards,
Sakertool
I bought the mini chainsaw as a gift…
I bought the mini chainsaw as a gift for a dear friend, and while I haven’t given it yet, I’m sure she will really like it.
July 2, 2025
Unprompted review
Reply from Sakertool
Dear Carlee,
Thank you so much for your kind review! We're delighted to hear that you’ve chosen our mini chainsaw as a gift for your dear friend. We’re sure she’s going to love it, and it’s wonderful to know that you’re excited to share it with her!
If there’s anything we can do to assist you further, please don’t hesitate to reach out. We hope the gift brings lots of joy and serves your friend well.
Thanks again for shopping with us, and we look forward to serving you again soon!
Best regards,
Sakertool
Great product
I purchased a set of cordless battle ropes from saker tool and can honestly say I was very pleased with the product and service. Great product. Quick delivery to the uk from china would definitely buy from them again. Thank you
March 13, 2026
Unprompted review
Reply from Sakertool
Dear Emz,
Thank you so much for your kind words!
We are thrilled to hear that you are pleased with both the cordless battle ropes and the service you received. It's great to know that the product met your expectations and that delivery to the UK was quick, even from China. Your satisfaction is our priority, and we truly appreciate your trust in us.
We look forward to serving you again and providing more excellent products in the future.
Best regards,
Saketool
They offer quick delivery and really…
They offer quick delivery and really aim to please their customers. Good customer service keeps me coming back.
July 29, 2025
Unprompted review
Reply from Sakertool
Dear Janifer,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’ve been pleased with our quick delivery and customer service. It’s always our goal to ensure that our customers are happy, and we’re grateful for your continued trust and support.
Your feedback motivates us to keep improving, and we’re excited to keep serving you in the future. If there’s anything else you need or if you have any questions, don’t hesitate to reach out!
Thanks again for being a valued customer!
Best regards,
Sakertool
I have purchased multiple Sakertool…
I have purchased multiple Sakertool items and have been very happy with every one. I strongly recommend their products.
March 31, 2026
Unprompted review
Reply from Sakertool
Dear Aiston,
Thank you so much for your kind review! We are thrilled to hear that you have been consistently happy with your Sakertool purchases. It’s wonderful to know that our products have met your expectations, and your strong recommendation means a lot to us.
If you ever have any questions or need assistance with future purchases, please don't hesitate to reach out. We look forward to continuing to provide you with high-quality products!
Thanks again for your support and trust in Sakertool.
Best regards,
Sakertool
The team was extraordinary almost…
The team was extraordinary almost communication to questions I had some time recently obtaining! Exceedingly suggest!
March 29, 2026
Unprompted review
Reply from Sakertool
Dear Arden,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. It’s our top priority to ensure clear communication and provide assistance with any questions or concerns you may have, and we're glad to know we were able to meet your expectations.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need further assistance, please don't hesitate to reach out.
Thanks again for sharing your positive experience!
Best regards,
Sakertool
Reply from Sakertool
Dear Stephen,
Thank you so much for taking the time to leave us a five-star review. We are truly pleased to hear that the issue has been resolved.
Regarding your mention of not using our services again, we fully respect your decision. Our primary goal was to ensure your concerns were addressed effectively, and we are glad we could achieve that for you.
Thank you for your patience and cooperation throughout this process. We wish you all the very best in your future endeavors. Should you or your acquaintances ever need our assistance again, please know that our doors are always open.
Best regards,
Sakertool
Took too long to redspond
Took too long to redspond - I had to send a second email before getting a respoonse
March 29, 2026
Unprompted review
Reply from Sakertool
Dear Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the delay in our response and for any inconvenience this may have caused. We understand how frustrating it can be to wait and to have to send a second email before receiving a reply.
Please rest assured that we are working to improve our response times and ensure more timely communication in the future. If you have any further questions, please feel free to contact us.
We truly appreciate your patience and your feedback, as it helps us improve our service.
Sakertool
I ordered a brushcutter from Sakertool
I ordered a brushcutter from Sakertool. When it arrived it was much smaller than I thought and would not be suitable for the garden I have. I emailled Sakertool to ask if I could return it. They responded within 48 hours and kindly offered me a full refund. I have to say a big thank you for their professional and quick response. I would recommend.
April 3, 2026
Unprompted review
Reply from Sakertool
Dear Kellie,
Thank you so much for taking the time to share your experience! We truly appreciate your kind words. We’re glad we could assist you quickly with your return request and ensure you received a resolution that met your expectations. Our team is dedicated to providing excellent customer service, and it’s great to know that our efforts were appreciated.
We’re sorry the brushcutter wasn’t the right fit for your garden, but we’re happy we could help make the process as smooth as possible. Your recommendation means a lot to us, and we’ll continue working hard to ensure all our customers are satisfied.
Please don’t hesitate to reach out if you need anything else in the future. We’d love to serve you again!
Thanks once again for your trust and support.
Best regards,
Sakertool
Muddy Mats
I purchased a Sakerplus® Muddy Mats For Dogs Indoor Area Rug, within a few weeks the binding around the edges came unstitched in several places. I have twice emailed and received no response, very bad quality and very bad customer service.
April 2, 2026
Unprompted review
Reply from Sakertool
Dear Linda,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
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