Bought a fore and aft dashcam from sakertool. The model pictured had a suction cup attachment , which I ordered but the one supplied had a glued on attachment which are hard to remove. When i queried... See more
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This company does not honour its self promotion of 12 hour turn around for emails and they do not answer the phone number presented as it rings once then enters a standard engaged tone. I ha... See more
Company replied
I ordered a garden brush and the web page then gave me an offer for an additional tool at a discount. Thinking that it must be an attachment for the brush I ordered it. When items arrived the extra to... See more
Company replied
Thanks to PayPal, I made a mess of an order with Sakertool. It whizzed through automatically and suddenly my account was debited for two patio tools instead of one AND the delivery address was wrong.... See more
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Company details
Written by the company
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Contact info
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
- 442038072298
- www.sakertool.co.uk
Breach of guidelines
Purchased on Amazon
Purchased on Amazon, but not used until 5 weeks later owing to project coordination, so Amazon return not possible.
4-in-1 ruler right angle sliding connection is out of tolerance so the two parts cannot be joined rendering the tool unusable.
As with many reviews the claimed excellent customer service is non- existent. The phone contact is a bot and the 12-hour response to emails still hasn’t arrived after a week of waiting!
Never mind the lack of Uk tax receipts for online sales from China, this company (and others) should be banned from doing business in the Uk if they ignore their service and warranty obligations under Uk consumer legislation.
Perhaps words like dishonest, sham, illegal, unacceptable, obligation and embarrassment are not available in this company’s Chinese/English translation software!!!!!!!
Avoid if you don’t want to be disappointed.
March 29, 2026
Unprompted review
Reply from Sakertool
Dear customer,
We sincerely apologize for the frustration and disappointment you have experienced with your 4-in-1 ruler and, more importantly, for our unacceptable lack of response over the past week.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Sakertool makes it easy to select any…
Sakertool makes it easy to select any tools. There are a LOT of choices of tools.
March 21, 2026
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for your kind review.
We’re delighted to hear that you had a positive experience with Sakertool. Your feedback encourages us to continue improving our products and service.
We truly appreciate your support and hope to serve you again soon.
Best regards,
Sakertool
I purchased a router hinge jig
I purchased a router hinge jig. The jig is well make but is absolutely useless. You cannot adjust the width of the rebate cut so for uk hinges 75mm hinges the rebate need to be 22mm wide. The jig cuts a rebate that is almost 32mm wide. There is no option to leave a review directly from the Saker website. Don’t waste your money.
Update: after leaving initial review Saker contacted me and offered me a full refund. Product not suitable this time but customer service was fantastic. Thanks Saker
February 5, 2026
Unprompted review
Reply from Sakertool
Dear Dave,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Saker Support Team
Temu with a different name
I thought this company was based in the UK in Staffordshire, WS11 8AA to be exact as shown on their website, that right there is the 1st DECEPTION. Instead my tracking number and order was dispatched from CHINA with my order received 12 days later with items missing, and my order incomplete. On the website it states that they will reply to our emails within 12 hours I emailed Saker it's been over 12hrs and I still have not had a reply back, for them to rectify my order. This company is basically like Temu selling all items that have been on the market for a while. I thought saker were the creator of their products which was why I ordered from them, if I'd known this beforehand I would have just purchased the same product from Amazon and I would have received it in 2 days and received more than I had received, from this company.
March 16, 2026
Unprompted review
Reply from Sakertool
Dear Malk,
We sincerely apologize for the issues you have encountered with your order and for our delayed response. We’re sorry for the delay in communication. Your emails were not intentionally overlooked, and our team will contact you directly as soon as possible.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Accurate product description with the…
Accurate product description with the important details, easy order, prompt delivery.
March 21, 2026
Unprompted review
Reply from Sakertool
Dear Rio,
Thank you so much for taking the time to leave us this review.
At Sakertool, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing Sakertool!
Best regards,
Sakertool
AVOID SAKERTOOL!!
AVOID SAKERTOOL!!! Just another Chinese scam company. Products Take weeks to arrive and superficially look very impressive. BUT…….I bought a digital spirit level which completely died after two months. Emailed customer service to ask how I could return it and received a very polite blanket note from a bot asking me to tell them would I prefer a return for refund or exchange. Emailed back five times to no response. Dont be fooled by their .co.uk customer service email address on their website - its in china and no human looks at it. Likewise the London number for their customer service team to call on their website is a bot not a human and you cant leave messages. Total scammers - do not buy from this company
March 27, 2026
Unprompted review
Reply from Sakertool
Dear Paul,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
SCAM Company
Customer service is non existant. I received one email- which i had replied too and have not received a reply since..... 6 emails later, daily, i have not heard anything back from their customer service team. The company is a joke!
March 27, 2026
Unprompted review
Reply from Sakertool
Dear Paul,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Bad soldered joints.
I contacted them to ask if there was any obvious faults that I could try to rectify my dead but only 7 month old 4" mini chain saw. No reply.
I decided to take it apart myself rather than bin it. Found the battery connections had not been soldered properly. I used crimps instead. Works like a dream.
March 7, 2026
Unprompted review
Reply from Sakertool
Dear Rob,
We sincerely apologize for the lack of response to your inquiry and for the technical issue you experienced with your 4-inch mini chainsaw.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
I have both the steamer and jewellery…
I have both the steamer and jewellery cleaner. The jewellery cleaner blew my mind. My rings and watch straps and even my glasses are like new. Brilliant item and would highly recommend. I’m using the steamer a lot and it’s bought my cooker up a treat. Looks brand new and it’s over 5 years old. Bathroom is sparkling and even the hot tub has been given a new lease of life.
March 26, 2026
Unprompted review
Reply from Sakertool
Dear Nicki,
We truly appreciate you taking the time to share such a detailed and positive experience! Providing versatile, high-quality tools that deliver professional results at home is a core part of our mission at Sakertool.
We are pleased that both the jewellery cleaner and the steamer exceeded your expectations across so many different tasks—from delicate watch straps to heavy-duty kitchen and bathroom cleaning. Your satisfaction is our top priority, and we remain dedicated to providing the same reliable quality for all your future needs. Thank you for choosing us!
Sakertool
Advised them of a faulty blower
Advised them of a faulty blower. Thought I had a positive response promising me a refund. 1 month later no refund received and they no longer respond to e mails.
Steer clear!
Finally got a reply but found to be a waste of time. In simple they offer you a refund, tell you that it’s been sent. You wait a month without a refund. Sent 6 e mails with no reply then on the 7th told it has now been sorted. 2 months on, no refund and again no response to e mails.
Be wary of goods quality and after sales service is my advice!
I’m reporting them to the Trading STD’s
Saker made contact after my review, told me that they had sent a refund to me, once again they didn’t!! As soon as you ask for proof of refund they go back into
hiding.
Latest update. Once again promised a refund had been sent! Sadly another lie and company has gone into hiding again.
February 9, 2026
Unprompted review
Reply from Sakertool
Dear Philip,
We are truly sorry for the frustration this has caused. It appears there has been a breakdown in our communication or a delay in the refund processing, and we take full responsibility for the one-month wait.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
I purchased a eye massage product and I…
I purchased a eye massage product and I more than unhappy with the item.
I have emailed numerous times for a refund, all I get is a email telling me to submit the order number and then they will take me through the next steps.
This hasn't happened.
Do not buy from this company!!!
Im out of pocket now £40 ..
Disgusting customer service response.
March 20, 2026
Unprompted review
Reply from Sakertool
Dear Phillip,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Placed order on 08/03/2026 said was…
Placed order on 08/03/2026 said was dispatched four days later with tracking info . Tracking info didn’t work raised another complaint with payment company and e mailed company replied saying due to being busy item was sent yesterday with the same tracking wait another 7-15 days . Shocking service not waiting nearly thirty days fir an order
#STOOUK-225127 Order number so let’s see there reply the best customer service will be confirming refund
March 8, 2026
Unprompted review
Reply from Sakertool
Dear Teresa,
We sincerely apologize for the poor experience and the shipping delays. Our team has reviewed your case and will be reaching out to you directly to process your refund. Our team will follow up closely and make sure you either receive the product or are properly refunded.
Thank you for your patience while we sort this out.
Saker Support Team
My parcel has been in transit for…ever
My parcel has been in transit for 25days, tracker keeps saying its gone to local courier. Have tried to contact sakertool, just get automated reply. Just hope if and when it arrives that it's better than the delivery service
March 22, 2026
Unprompted review
Reply from Sakertool
Dear Sheila,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Ordered a handheld steamer and it was…
Item was damaged and altho customer service was slow to respond they finally came thro with an apology and a full refund so all good in the end
March 12, 2026
Unprompted review
Reply from Sakertool
Dear Judy,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Hi there two days ago I wrote a review…
Hi there two days ago I wrote a review outlining the problem I had with saker over a pressure washer I'm glad to say the issue in fairness to saker has been resolved which in my opinion is a pretty fast settlement so thanks Celia@customerservice
March 20, 2026
Unprompted review
Reply from Sakertool
Dear Gerry,
We sincerely appreciate you taking the time to update your review. Providing a swift and fair resolution is a core priority for our support team, and we’re glad Celia could assist you so efficiently.
Thank you for giving us the opportunity to make things right. We value your business and look forward to serving you again soon!
Sakertool
Dont respond to emails,when theres a problem
Tried to get in touch by email as our sakertool has broken,sent 3 emails but no one has responded its been nearly 2 weeks,not good enough.
March 20, 2026
Unprompted review
Reply from Sakertool
Dear Denise,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
I had a problem with my order -BUT
I had a problem with my order, it was past Christmas and response was slow! I thought I'd been scammed! However I did eventually get a response which was "please wait a little longer", I'd already told them I wanted a full refund. Then i went on holiday for a few weeks, upon my return I had the item delivered. But it wasn't fit for adults which the picture showed. I got back to them telling them Istill wanted a full refund as the items were too late for Christmas presents and not fit for my adult sons as pic showed.Also please send a pre paid returns label! I was happily surprised I GOT A FULL REFUND and they DIDNT WANT ITEMS RETURNED! So all in all I got my money back as I wasn't satisfied and by not requesting the item be returned. So thank you!
December 10, 2025
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for the wonderful update! We're so glad we could turn a frustrating situation into a positive one for you. While we missed the mark on the holiday delivery, we’re happy that the full refund and "no-return" solution met your needs. At Sakertool, we stand behind our products and our promises. We hope to see you back soon for a much smoother 4-star experience!
Sakertool
I have a few Sakertool products and I…
I have a few Sakertool products and I am very satisfied with the quality. You can't beat the prices of their products.
March 7, 2026
Unprompted review
Reply from Sakertool
Dear Kinsley,
We sincerely appreciate your continued support! At Sakertool , we work hard to balance exceptional quality with accessible pricing for all our customers.
It’s a pleasure to know that your experience with our products has been consistently positive. Thank you for your business, and we look forward to providing you with more great tools in the future!
Sakertool
Checked this extractor for accuracy and…
Checked this extractor for accuracy and it's SPOT ON WORKS perfectly. And it arrived a day early Was a little skeptical because of the price worth it . So far so good.
February 2, 2026
Unprompted review
Reply from Sakertool
Dear Drake,
Thank you for taking the time to share your experience. We value your business and are pleased that our extractor provided the precision and value you were looking for.
Providing reliable tools and prompt delivery is our top priority. We are glad to have earned your trust and look forward to providing you with more high-quality equipment in the future.
Sakertool
Minor fault with lighting unit
Minor fault with lighting unit, replaced immediately without quibble. An excellent company to deal with, many thanks.
March 18, 2026
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for sharing your experience. We regret the initial inconvenience with the lighting unit, but we are pleased that our immediate replacement policy met your expectations.
Our goal is to ensure every customer feels supported and valued. Thank you for your kind words and for choosing Sakertool. We look forward to your next visit!
Saker Support Team
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