Salons Direct Reviews 10,920

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that products arrive quickly and are well-packaged. Many appreciate the wide selection of high-quality products, finding the website easy to navigate and the ordering process straightforward. The customer service is frequently highlighted as exceptional, with many people commending the staff's professionalism and helpfulness in resolving any issues promptly. However, some customers also noted occasional issues with deliveries, including missing items or packages not being left in the specified location. A few other people also felt that some products arrived damaged or that communication regarding delivery was sometimes lacking, leading to missed deliveries.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wide selection, quality,... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency, speed, and overall... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of use of... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t live without salons direct, never looked back since I started using them, prices are always so reasonable compared to others on the market. If there has ever been a problem with a product / p... See more

Company replied

Rated 5 out of 5 stars

Salon Direct has been such a reliable go-to for me. When you’re working long days and staying busy, having products you can trust and delivered on time makes all the difference. Couldn’t recommend the... See more

Company replied

Rated 5 out of 5 stars

Fantastic company, highly recommend. Placed a small order initially and the service was great, items well packaged and speedy delivery. Second order was a big haul, everything arrived perfectly and... See more

Company replied

Rated 5 out of 5 stars

First time using Salons Direct and I’m really impressed with the service. I placed an order but then went away on holiday. When I got back, I realised that one of the items was missing from my de... See more

Company replied


Company details

  1. Beauty Products Wholesaler
  2. Barber Supply Store
  3. Hair Product Store

Written by the company

Salons Direct is the UK's biggest online professional hair & beauty supplier, stocking over 250 of the industry biggest and most loved brands. Known for amazingly low prices, a huge range of products and reliable delivery service, Salons Direct is the go-to for every hair and beauty professional.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

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Rated 5 out of 5 stars

No1 and helps my small Business

Loving ordering through salons direct quick easy and always an offer which helps me as a small salon thank you ☺️

April 22, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Emma,

We're happy to hear that you find ordering quick and easy! It's great to know our offers help your small salon. Thank you for your positive feedback; we appreciate it.

Kind Regards,
The Salons Direct Team

Rated 1 out of 5 stars

Bought a massage couch blanket it…

Bought a massage couch blanket it barely warmed up and they said send it bk for a repair

March 27, 2026
Salons Direct logo

Reply from Salons Direct

Hi Janina

Thank you for your feedback, and I’m really sorry to hear you were disappointed with the performance of the massage couch blanket.

We understand how frustrating this must have been. As the item did not appear to be heating as expected, we arranged for it to be returned so our team could carry out a full inspection. This is the quickest way for us to determine whether there is a fault and ensure the correct resolution, whether that be a repair, replacement, or refund.

I can see that this has now been resolved and a refund has been issued. We always aim to provide products that meet our customers’ expectations, so we appreciate you bringing this to our attention.

If there’s anything further we can help with, please don’t hesitate to get in touch.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

The absolute best

March 27, 2026
Salons Direct logo

Reply from Salons Direct

Hi

Thank you for your kind words! We’re really pleased you had such a great experience with us.

Kind Regards,
The Salons Direct Team

Rated 4 out of 5 stars

Very satisfied very happy with product …

Very satisfied very happy with product happy with delivery

April 17, 2026
Salons Direct logo

Reply from Salons Direct

Hi Charlotte,

We appreciate your positive feedback and are so glad you are satisfied with the product and delivery. Thank you for taking the time to leave a review!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Always fast delivery and on time

Always fast delivery and on time

March 27, 2026
Salons Direct logo

Reply from Salons Direct

Hi Emma

We appreciate you taking the time to leave a review; we are so glad you were happy with the fast and on-time delivery.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Wella Colourtouch Products

Super selection of products, fast delivery with brilliant comms throughout and importantly, production dates are recent so products last longer.

April 17, 2026
Salons Direct logo

Reply from Salons Direct

Hi BKD,

We're happy to hear that you had a great experience with our wide selection and fast delivery. We appreciate your recognition of our communication and product freshness. Thanks for your feedback!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

I use salon direct nearly every time I…

I use salon direct nearly every time I need to do an order they are fast effective , products always arrive packaged well and prices are very reasonable also I got a vat free on my last two orders which is great !

April 22, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Codey

We appreciate you sharing your positive experience! We're happy to hear our service is fast and effective, and that your products are well-packaged. It's great to know you find our prices reasonable and benefited from VAT-free orders.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Speedy delivery with reasonably priced…

Speedy delivery with reasonably priced salon quality products every time

April 15, 2026
Salons Direct logo

Reply from Salons Direct

Hi Delasi

We appreciate you taking the time to share your experience! We're so glad to hear you are happy with the speedy delivery and product prices.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Good prices

Good prices, prompt delivery thank you

April 16, 2026
Salons Direct logo

Reply from Salons Direct

Hi S Dell,

We appreciate you taking the time to leave us such positive feedback. We're so glad you were happy with our prices and fast delivery.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Quick delivery service

Quick delivery service. Always plenty of stock and brilliant sales at different times of the year.
Highly recommend 👌🏻

April 21, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Holly

We appreciate your fantastic review and 5-star rating! We're happy to hear you find our delivery service quick, our stock plentiful, and our sales brilliant.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

My first order and all was excellent

My first order and all was excellent. Great selection of goods. Thank you

March 25, 2026
Salons Direct logo

Reply from Salons Direct

Hi Ms Fiona M,

We're happy to hear that you had an excellent first order with us! We appreciate your positive feedback and are glad you enjoyed our selection. Thank you!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Easy website to use and such quick…

Easy website to use and such quick delivery

April 16, 2026
Salons Direct logo

Reply from Salons Direct

Hi Victoria

We're happy to hear that you found our website easy to use and that you experienced quick delivery. Thank you for your positive feedback!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Always an efficient service

Always an efficient service, easy to use site and quick to receive products ordered! Can pretty much get all I need in one shop on here, so all round fab!

April 21, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Gina,

We appreciate your positive feedback! We're happy to hear that you find our service efficient, our site easy to use, and our product delivery quick. It's great you can find everything you need with us!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Fast delivery and items always right

Fast delivery and items always right! Fantastic value

April 21, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Rachel

We appreciate your fantastic feedback! We're delighted that you value our fast delivery and accurate items. Thanks for your positive comments!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Really good customer relations …

Really good customer relations amazing products and fast delivery

April 15, 2026
Salons Direct logo

Reply from Salons Direct

Hi Erica

We appreciate your positive feedback! We're so glad you value our amazing products, fast delivery, and good customer relations. Thanks for your review!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Salons Direct…

I placed an order with Salons Direct and it was delivered really quickly .
The prices are very good as well .
I will definitely shop with them again.

April 14, 2026
Salons Direct logo

Reply from Salons Direct

Hi Kath

We're happy to hear that your order was delivered quickly and that you found our prices to be very good. Thank you for your positive feedback; we appreciate it, and we look forward to your next order!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Salon Direct has been such a reliable…

Salon Direct has been such a reliable go-to for me. When you’re working long days and staying busy, having products you can trust and delivered on time makes all the difference. Couldn’t recommend them enough!

April 21, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi

We appreciate you sharing your positive experience! We're happy to hear our reliable service and timely deliveries make a difference during your busy days. Thank you for recommending us!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Always a great experience using salons…

Always a great experience using salons direct. Prices are very competitive and delivery is super quick.

April 21, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Gemma,

We appreciate you taking the time to leave a review. We're happy to hear that you find our prices competitive and our delivery super quick.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

I ordered some new Brillbird brushes…

I ordered some new Brillbird brushes for builder gel manicures, the best brushes for that crisp finish. Love salons direct

April 20, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Jody,

We appreciate your 5-star review! We're happy to hear you love the Brillbird brushes for builder gel manicures and achieving that crisp finish. Thanks for your support!

Kind Regards,
The Salons Direct Team

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