SalonSkincare Reviews 

Dont use. Ordered next day delivery on thursday before 11am. Still not arrived monday 1pm. Customer services are useless. Telling me that orders on a saturday cant be delivered on a sunday. They were replying to my email from friday lol

I ordered a bunch of different skincare products with express 1-day delivery. I got a confirmation email saying that they received my order and I would get another email when the products had been shipped, which I, of course, expected the following day now that I paid for express shipping. 6 days later I still hadn't heard anything about shipping from the company and I sent them an email, where I got the reply "that the order was shipped but lost during delivery and now they are out of stock on most of the products I ordered" which seems to their standard reply to all customers with missing orders.
I wish I had read all these comments before I ordered.

I was very happy when I was able to find a product that couldn't find anywhere in the UK. After looking at other reviews I got a little concerned and emailed Salon Skincare and received a very fast reply. My product arrived today and couldn't be happier. The reason I don't give a 5 star review is that the tracking system is slightly dodgy (first the product was in Madrid, then Netherlands, then Belgium and like 3 days in the UK), which could be improved. Other than that, very happy with my purchase.

Very shabby customer experience. Placed an order on 18 May. When order was shown as fulfilled, and money was taken from my account on 20 May I expected to receive goods within 2-5 day period. When the goods did not materialize I followed up to no avail with phone calls ( no answer) and email.Finally got an email from the helpdesk on 29 May saying that I mustn't have received original email (dated 23 May!) informing me that there was a 'stock problem'.

It seems the 'stock problem' is that they want to charge me £87 for a product that was originally on offer for £49.
Tread very carefully with this company but to avoid hassle do not use at all.

Poor experience, ordered 3 eve lom products at 50% off clearly end of line to be so heavily reduced. Unfortunately I received a completely different product (why!!!?? Looked nothing like what I ordered), and cane damaged as also in very poor packaging. It took days of email exchanges as I wanted to make sure it would be dealt with properly given the returns note wouldn’t match the items I was returning and was promised the correct item would be sent, days passed and of course the item then sold out.

I had to make the effort to go to the nearest post office, then was promised a refund, I had to open a PayPal case as took days again to get the money refunded.

Was offered £5 voucher as goodwill gesture (after I asked for it) but only drawback is it can only be redeemed against full price items.

Given the experience, I won’t bother and can get the items I wanted much cheaper than the messily £5 will save me

Shame have used them regularly in the past, but see service has deteriorated recently.

Probably the worse customer service I've ever come across. I've contacted them around a dozen times - email, voicemail, Twitter, Facebook comment, messenger! Phones just go to voicemail. An order I placed 2 weeks ago still hasn't been despatched and nobody will reply.

Thank goodness I paid with PayPal, as I'm just about to raise a dispute.

Don't waste your time ordering from them!

AVOID THIS COMPANY AT ALL COSTS. Goods have apparently been lost in transit and I am still awaiting my refund and it's been over a month. I have phoned repeatedly with no answer. I have emailed them several times to be fobbed off repeatedly with 'your refund will be in your account by Tuesday or Wednesday next week' and guess what....no refund! I have emailed back to be told 'we will investigate'. What a complete joke! I work for West Midlands Police and have spoken to an officer there who has said this company is a complete scam. I will be reporting them to Trading Standards. DO NOT USE THIS COMPANY UNLESS YOU'RE WILLING TO PART WITH YOUR MONEY AND NOT RECEIVE YOUR GOODS.

Loved the 3 for 2 sale.

Great prices and quite speedy delivery. Thank you to the lady in Customer Service for updating me when products would be delivered.

Issue with a faulty product dispenser. Contacted Customer services. New product dispatched immediately. Polite, efficient service. WELL DONE.

I had the same experience than MrTrumpy: I ordered some Niod products as they advertised it with "buy 3- get the cheapest for free". After one week without a notice I asked when I could expect my items, the immediate answer was "The parcel was lost during transport, we refunded you".
I did not understand that, because usually I receive a dispatch notice which I didn't receive this time. And they said they had to refund me because the items are not on stock. But they were- I could have ordered them just again- but of course without that discount.
And when I read here that this happened to other customers as well, I can say that I will not buy there anymore, regardless how good a offer would be- the stress afterwards is making more wrinkles than the serum would be able to reduce ;)

Wife ordered products in flash sale. Placed order 24/3 to be delivered 28/29th Mar.

Requested update on 2/4 as product not yet received.

Immediately customer services advised my order was "lost in post" (not the standard wait 14 days... etc) and issued an immediate refund.

Despite the fact that I'd never even received a "dispatched" email nor did I did not want a refund.

Contacted Customer Services again to be told product now out of stock!!

They said that they'd request that the products be sent again, at an undetermined time in the future (despite them issuing a refund and not requesting / retaking payment again?!?!? mmmm....)

Could be they had a limited stock, ran a flash sale which was oversubscribed / oversold then cancelled all orders they could not fulfil at the the price they had bought in the stock at and have no desire to fulfil orders at a loss / no margin??? Just a possibility....

Poor customer services, failed to meet never mind exceed customer expectations. Curt replies to further emails... except here's £5 off future orders.....(that you may or may not get.....I don't want £5 I would like the product that I ordered at the price I ordered it at !! )

Now shopping elsewhere, would not recommend.

Fabulous customer service, had a problem processing an order which meant a voucher code had expired. Customer services were quick to offer a resolution! Could not fault! Thank you!

Loved my products from salon skincare, quick delivery and great price . Will be using them for all my future beauty products .

So many products which you can get at great prices, as a makeup artist this sites is brilliant.

Ordered Korres and Gatineau products. Amazing prices and order was delivered earlier than expected. Overall a good service and I'll definitely use them again.

I bought my wife's favourite Elemis product, due to the great price on offer. It arrived within a few days and in time for Valentines day, which is great given the good deal I got on it. Will be using them again for sure.

I'm so disappointed with my experience. I pre ordered Elemis on the 30th of January. Dispatch was promised week beginning the 4th and I would receive a tracking an email by the end of last week. No products have arrived, no tracking email and no response from customer service. I am 120 pound out of pocket and have requested a refund and as yet after numerous messages , emails and telephone calls heard nothing. So I hope the reply to this review isn't "Please contact customer services" as they appear to be non existent. Don't be swayed by the too good to be true prices. I feel like they have taken my money and run! Order number 100047192 if you can look at this please. I'm not holding out much hope. Avoid at all costs

Excellent service! My order was delivered without any issues and within expected time scales! Will definitely use this website again.

After ordering from SalonSkincare I read a few reveiws on trustpilot. I have to say I was very sceptical and worried I wouldn’t receive my products.

I needn’t have worried at all. I emailed SalonSkincare and within minutes I received a reply from Evi. I’ve had excellent service. I will definitely be using this company again.
Thank you Salon skincare

I recently placed two orders with SalonSkincare. They shipped the items on stock immediately but there was no information about the missing items. After a week I contacted their customer service. Whenever I contacted them, I got a helpful reply within a day. After a few days I received the rest of the goods so both of my orders were fulfilled completely. I was happy and would order again but I wished they would inform about delay in deliveries.