SalonSkincare Reviews 

I wish I had checked out trust pilot before I ordered as I see a number of other customers have had similar problems!
I ordered a couple of items just after Xmas. The delivery date passed and no items had been received. I emailed to chase and was advised the item would be dispatched that day. Another week still no product!
I have emailed the company on a number of occasions who have now agreed to cancel my order and refund my account. I’ll be checking this in the next couple of days.
Yes they are cheap but the customer service is shocking & quite clearly my order had not been sent!

I never received a confirmation email or the product after ordering on 26 Dec 2018 but the money was taken from my account.
I tried to email them on the email listed on their website and it came back invalid. Not sure how to get in touch with this company... Feeling scammed.... and disappointed.

Great service! Ordered Olaplex 3 at cheapest price across retailers. Shipping was very quick, arrived 3 days earlier than expected as per the delivery description. I’m reading all the negative comments below...if I read them before ordering I would have been sceptical to try them but I have absolutely no complaints at all. Happy with service so far.

I ordered from this company on 12th December - quite a substantial order for Christmas presents - wasn't dispatched and delivery date on account information showed 26th or 27th December (Boxing Day delivery?) The order was cancelled which was confirmed by the company on 21st December - supposedly cancelled and refunded.. No refund and despite emailing and attempting to phone goes to answerphone - no response or refund. it is true this company's products are good value but so are many more cosmetic companies on the internet who have far better delivery times and customer service and value their customers - I have been ordering from this company for some time. I suggest you avoid this company - you may not ever get your goods or any response and have to chase them for a refund. I am now going through Paypal to attempt to settle the matter - go somewhere else

Order placed for hairdryer for my wife’s Christmas present on 14th December 2018.
They took the money in the 17th December but when I traced the shipment, it hadn’t even reached the distribution depot....in Madrid...! As at Jan 2nd still not received...and no communication from them. The phone number on their order confirmation is still going to a recording saying they will return to work on the 2nd..!
Ruined my wife’s Christmas.
Thanx Salon Skincare, hope you sink..!

I would like to sound a contrary note as my review. After the date of my order I have been waiting for 15 day (considering Christmas holidays) to receive personally my products.
Prices are exceptional and the staff is very efficient.
I will surely buy again in the future from this seller.
Enjoy your purchases.

Cancelled an order, was told would get a refund within 48 hours, still not received anything and no response despite emailing. Now escalating with paypal. Do not use.

I placed an ordered for a Christmas present with this company on 13th Dec 2018 with estimated delivery date 20th Dec 2018 after not receiving a despatch email as i was promised I emailed the company 3 times over a period of 3 days and on the 3rd email they finally replied....I also phoned the company 6 times in one day and kept getting the answe phone message saying they were only open 9am -5pm and it was between these hours i was phoning. I received the despatch email on on Christmas eve at 1930 which is 11 days to despatch an item totally not good enough will never ever use this company again

Took my money, no order recieved. Tried to email but email address won't work. No number to call. Will be contacting my credit card company to complain.

I buy a lot from the internet and i must say that this company delivery dates are a joke ordered over £100 of various Elemis products which took 3+ weeks to arrive, they obviously don't have the advertised items in stock and have to order them from there supply which all takes time 3+ weeks, so if your ordering and require quick then forget this company, Plus there customer service is non-existent - Poor around I'm afraid.

Ordered a cream, money was taken from my account. This was 3 weeks ago. I haven’t received my order....fine I just call them I thought. Of course none of the support agents were available... no matter when you call them they are always so busy they can’t lift up the phone at customer service and I just realised they must be really busy as they can’t even call you back if you leave a voice message...no matter how many times you call them they are very busy to “take care of their customers”....until they have them...with this attitude you’ll soon can finish business.
Thank you

I purchased a product on their website, payment was successful but there was an instant error with your order message. So I have emailed them 3 times, called about 15, left 4 voicemails and no one has the decency to return my call.
Haven't received anything, but they took my money.
I will report as online fraud if no one contact me in the next 24 hours.
My advice would be to STAY AWAY FROM THIS COMPANY!!!!

I asked to cancel an order made in error 5 min after making the order - sent an email, sent them the 'contact us' form and tried to call the-no answer in any shape or form. I wonder if they have a support helpline at all. There's no advisor to answer the phone at all.
Anyway they took my money, around £45, didn't cancel the order and I still haven't received the products it's been a week now!
Scammers and thieves for sure. I'll have to open a dispute with PayPal!
Avoid like plague

Ordered 4 items, plus a complimentary travel pack as my order exceeded specific amount.

Three items delivered, Have tried phoning four times and e mailing twice to query where the rest of the order is, no response forthcoming.

Order no. 100040683

24th October. No Babor delivery, or email response. Tried telephoning again.No success. Communication with this firm is non existent. I have unsubscribed.

I think they are becoming poorer and poorer. I've used them however a couple of times due to the low rates they offer. At order they say the delivery is 3-5 days in the UK, but it may be 2 weeks, which is somewhere in small print. They indicated that to me when I contacted them after not having my order delivered after 3 weeks. they told me the courier had returned it to them as my address said Lundon instead of London (a typo from me placing the order via iPhone), yet the post code and all the rest of the address was correct, so any company should had been able to deliver that. Had I not contacted them they would had not contacted me about the typo in the address, they'd just kept the money and goods. Shockingly bad compared to other online cosmetic resellers.

I wish I saw these reviews, I made an order Sep 16th, still no items, tried calling, sending messages on facebook and twitter and they ignore everything. I feel SCAMMED they are a thieving company and i feel completely fooled.
Sep26 2018.

Items placed in a single order come in separate deliveries some taking up to 2 weeks to arrive. The wrong item was delivered and they ignored repeated contact to resolve the issue and after being threatened with a Paypal dispute asked me to post it back before they would send the correct item I actually ordered. In the end, I gave up and kept the incorrect item as it was too late for the purpose it was ordered plus I feared I would be left with nothing. I would avoid the company.

I ordered from them on August 23rd, and the delivery dates on my order confirmation were Aug 28th or 29th. On Aug 31st, with no sign of delivery, I tried to call them several times but always got an automated message saying their agents were busy. I e-mailed, and filled in an online support request that day, but didn't receive a response. I called them again and then sent in another support ticket on September 3rd saying that if I didn't hear from them that day, I would be contacting my credit card company to try and get the money refunded. Still no contact to this day (Sept 6th) - I'm in contact with my credit card provider who are investigating. I had used them once before, and all went smoothly so I don't know what's going on but this is clearly a buisness in trouble. Please, please avoid.
UPDATE: I've just received an answer to my support ticket 8 days after contacting them. They have blamed the one day bank holiday last week for the delay and have said my order has shipped today. I had to reply to tell them that the delivery was due before the bank holiday, they've failed to answer any of my many communications since before the bank holiday and what a patheric excuse that is! I also told them it was unfair that their employer is putting them in the embarrasing position where they're forced to lie to customers. STILL AVOID!

I totally agree with the previous reviewer, I ordered on 24th August and was told delivery would be 29/30th butno sign of order. E-mailing them is useless and they do not answer phone or voicemail, consequently I have no idea what is going on.

Don’t ever buy from this company. They say items are in stock and then when you have ordered them you are told you can expect to wait two weeks for it. I have just waited four weeks despite about 8 emails requesting to cancel the order and being told a le that it had been shipped when it hadn’t. No one ever answers the phone or answers your emails if you are complaining.