www.samedaysoftware.com Reviews 1,594

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

It's a scam. I was able to download and use their Microsoft products for a limited time. I started having issues with them and they would not return my emails. I have no other way to contact them. Do... See more

Rated 5 out of 5 stars

Smooth process, advise to register by telephone, rather than online and you'll have no problem. Everything fine. I have used several low cost software providers many times before and these guys hav... See more

Rated 5 out of 5 stars

I was a little frustrated before I got on the phone because I was not able to get the problem fixed by myself - but Jacob was MORE THAN helpful. Provided remote support and insight to the actual... See more

Rated 5 out of 5 stars

I've just purchased a new MacBook a couple weeks ago and needed Microsoft Office installed. Quickly! Browsing the web, I came across Samedaysoftware and surprised how easy it made for me to get... See more

Company details


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4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 1 out of 5 stars

Rip off

Rip off. Never downloaded to my pc.

July 31, 2020
Unprompted review
www.samedaysoftware.com logo

Reply from www.samedaysoftware.com

Hi

I do apologise for any issues you had with your order. Upon checking our support logs I cannot see any issues raised via our online chat or email support ticket before leaving this review.

To allow us a chance to resolve this with you, can you please respond to the email I have sent to you today

*edit*
We have reached out to you a few times via email to try to resovle this issue, and we are still awaiting a response. If you could please respond to our email and we will be able to investigate and provide some resolutions to you.

Thank you

Rated 5 out of 5 stars

Excellent Support

After purchasing the license I was unable to download Office. Jacob was able to help me find it in my MS settings and all is well. Thank you for the prompt, courteous assistance.

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Jacob did a great job helping me

Jacob did a great job helping me. I had purchased Office 2019 from you and for several days it worked fine, but I had to do a system restore a few days ago and it took my computer back to a time before I made the purchase.

Jacob responded in an extremely quick manner and gave me a link to redownload Office 2019, which worked fine. Thank you Jacob.

July 31, 2020
Unprompted review
Rated 1 out of 5 stars

Zero customer service

I mistakenly bought the office suite for PC rather than Mac. Contacted support and they refused to help me. What a disgraceful client experience.

July 30, 2020
Unprompted review
www.samedaysoftware.com logo

Reply from www.samedaysoftware.com

Hi Moira

thank you for your feedback and I apologise for this issue, in some cases we can offer discounts on the correct purchase. However, to allow me to locate your order and discuss in more detail can you please respond to our email as I am unable to locate any issues raised via our online chat or email ticket system matching your email address

Thank you

*edit*
We have reached out to you a few times via email to try to resovle this issue, and we are still awaiting a response. If you could please respond to our email and we will be able to investigate and provide some resolutions to you.

Thank you

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Rated 1 out of 5 stars

I'd like to be able to download the…

I'd like to be able to download the information not just see it online.

July 30, 2020
Unprompted review
www.samedaysoftware.com logo

Reply from www.samedaysoftware.com

Hi

I do apologise for this issue. In most cases where this occurs, we have found the initial installation has failed and the customer has tried to redeem this a second time, however, this is already linked to your account. and you can re-download from https://account.microsoft.com/services

Or please do respond to our email, as I am unable to locate any issues raised via our online chat or email ticket system

Thank you


*edit*
We have reached out to you a few times via email to try to resovle this issue, and we are still awaiting a response. If you could please respond to our email and we will be able to investigate and provide some resolutions to you.

Thank you

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Rated 5 out of 5 stars

Samedaysoftware Saves the Day

Like many others, Covid has hit me hard in the wallet. Since my work schedule has been impacted, I have more time for volunteer work. I'm part of a group working to encourage people to fill out the 2020 Census, and needed to use Power Point to create a slide show. My version was so old it kept crashing. Samedaysoftware's price for a newer version of Office was so reasonable, I was able to update my software without a hitch. And...not one crash!!

July 28, 2020
Unprompted review
Rated 4 out of 5 stars

Just bought mine today for MAC

just got mine today, so far it work good. download and installation were smooth. my biggest question is... Is this really a One time purchase? or is it annually?

July 28, 2020
Unprompted review
www.samedaysoftware.com logo

Reply from www.samedaysoftware.com

Hi

Thank you for your feedback, and I would just like to confirm to you that this is a single one-time payment for the installed version of Office.

Thank you

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Rated 1 out of 5 stars

Got wrong version I have Apple!

July 27, 2020
Unprompted review
www.samedaysoftware.com logo

Reply from www.samedaysoftware.com

Hi

We are sorry you have purchased the wrong version.

As a gesture of goodwill I have sent you a coupon code via email to ensure you can get the correct version

Thank you

Rated 4 out of 5 stars

Jacob is a champ

Jacob is a champ. Directly got to the issue, guided me through the solve. until he got on chat it was dice-y, but he was excellent. I will buy from you again. he'd be the reason.

July 27, 2020
Unprompted review
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Rated 2 out of 5 stars

I bought and paid for a Word program…

I bought and paid for a Word program from you for my computer. It did not download and I cannot find a sign of it anywhere. My daughter did this for me, but she is now out of town and cannot do the reload you seem to want me to do. I feel it is your responsibility to see why it didn’t download. Now you’ve sent me a request to take a screenshot of papers to send to you. You surely have all that info! Everytime I ask for your help, you request something else for ME to do. If you sell software, YOU should be responsible to see that it downloads.
May McManus

What is a Trustpilot account and why do I need it?

July 25, 2020
Unprompted review
www.samedaysoftware.com logo

Reply from www.samedaysoftware.com

Hi May

thank you of for your feedback and I apologise for this issue. Once the software has been redeemed this would need to be downloaded to your machine. This can be done by visiting your Microsoft Account Page at https://account.microsoft.com/services

I have also sent you an email direct to ensure you get this up and running.

Thank you


*edit*
We have reached out to you a few times via email to try to resovle this issue, and we are still awaiting a response. If you could please respond to our email and we will be able to investigate and provide some resolutions to you.

Thank you

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