Samsara Reviews 

Update - this issue was resolved and we are very satisfied with the resolution. We upgraded from a 1 star to 5 star without any coercion from them. We were happy to do so.

We used Samsara service for a few years, but as our fleet downsized we tried to contact them to cancel our contract with them. After repeated calls and voicemails without return calls we assumed our account had been cancelled. A month or 2 later we were charged our auto renewal. Again we emailed, called and no response from the company. We eventually challenged with our credit card company to get the refund, but they responded and we declined, so again we kept trying to get ahold of the company.. i finally got connected with someone in February via their online chat. I asked several times to talk to someone through this process and documented all we had done to try and cancel and they kept asking for more things, never would allow us to talk to a manager and did nothing to cancel our service or refund our renewal - even though it was obvious we had no used the service since prior to August 2025 and renewal was October 2025. They may have a great product, but their customer service is terrible and they are more concerned with getting customers locked into subscriptions and collecting subscription fees and making it difficult to cancel by avoiding calls, emails, and other forms of contact - avoid this company if any of those things are important to you. I'm sure there are other companies available to provide quality products and good customer service.

What a product! The utility of having Samsara extends way beyond driving behaviours. In fact, there's just too many to list here.

For driving behaviours and reducing the number of vehicle incidents, Samsara has been instrumental. Clear decline in incidents and unwanted behaviours.

One of my personal favourites is the ease in which I can download footage from vehicles. Even with non-vehicle related incidents/accidents, Samsara has been an outstanding help. It truly is a game changer. It has made my job so much easier.

A picture, or in this case a video, paints a thousand words. Being able to see exactly what happened makes understanding incidents infinitely easier.

I don't know how we managed before getting Samsara!

I would stay away from getting into business with Samsara. We are a smaller company and thought that we were protecting our team and oursleves by getting dashcams. We have had to downsize our fleet by 37% due to loss of business and they refuse to adjust the contract to reflect only the devices we are using. They DO NOT allow any kind of flexibility for your company. Want to add devices? No problem! Want to reduce? No, sorry you cant do that. Oh wait - there is a thing called partial contract termination that customer service will send you, but when you go to the work of completing it and send it in the response is - sorry, we can't do that if its been more that 30 days since you received equipment. We are having to pay for devices in vehicles we are not using for an entire 1 year and 9 months, losing about $32,000. Its just not right.

This system is ridiculous nit picking over zealous baby sitting service adds point against the driving even if you go over a pot hole in the road utter crap and I would not suggest anyone has this put in there vehicles

They literally will not leave us alone

I have repeatedly told these cold outbound reps to stop contacting my company. The pricing doesn't justify the use cases we'd have for it so Bouncie is better for us. I asked multiple reps to stop contacting me and they still did automated follow up and blatantly ignored my messages. I had to get nasty with this most recent one. There is a difference between cold outreach and pestering and this comapny is way over the line. CRO and PR should have a conversation. So bad for brand equity

At the beginning of November, our insurance claims were at an all-time high across the fleet. Since installing Samsara across all vehicles, we’ve already seen a dramatic decrease.

The in-cab alerts warn drivers immediately about unsafe driving behaviour, and the coaching app allows drivers to improve in real time. Samsara offers a complete package that many other dash-cam providers simply don’t.

You can also run detailed reports on driver safety scores and fuel economy, which helps identify potential unsafe driving behaviours, uneconomical driving, and fuel wastage.

The platform itself is easy to use, and the Samsara AI Assistant is genuinely helpful when you need guidance. The support has been second to none — they even provide one-to-one coaching via Teams to help you get the best from your fleet and the Samsara platform (thank you, Arthur!).

I would recommend Samsara to anyone looking for a dash-cam safety system that delivers results and comes with outstanding support.

I attended the Samsara User Group in London and found it very informative and interesting
The staff were all friendly and could give good advice

Great customer service

Willing to help and continue to support our development

Use the application extensively for work. Reliable, user friendly and works really well for what we do within the company.

Very good venue, great service and friendly staff

A great event having been to around 3 events each time I am learning new features highly recommend attending.

Powerful tool, which we don’t yet fully utilise but we will

Excellent piece of kit, great for helping maintain driver safety and attention

Our business contacted Samsara to work with us on our fleet for GPS and Forward facing camera. When we wanted a shorter term rather than signing up for 3 years they said they didn't offer that service - the Customer support person Nidhin Eldhose wrote a condescending email to us saying

"Thanks for sharing your decision. Best of luck finding a provider that offers long-term reliability without requiring a long-term commitment."

This completely turned us off from doing business with these people - HIGHLY unprofessional and ignorant - If this is how the front end sales communicates I can only imagine what they would be like when we needed customer support.

Waste of time. Sales reps hang up on you or they don't even bother answering calls. The sales rep seemed confused when he answered the phone. Then the first question the sales rep asked me was, "how many products do you want to buy?" Before I could finish my response he hung up. No one can answer simple questions about their products or how to have them installed. Seemingly impossible to buy from them. Is this even a real company?

Absolute garbage will cost the driver and company using it in fines and points due to it’s inability to work properly in poor cell service I will be off duty with breaks set and it switches me to driving and they say it’s working properly. They won’t take responsibility for hiring poor programmers and won’t listen when you suggest a proven solution to solve the issues with their system

Update #1
Placed review and received a reply from Samsara from what u can only assume is an AI program seeing as every review I’ve read is answered by Kelly asking for more information which I gave them was told someone would contact me to work on resolving the issues I’m having but still 16 days later still haven’t heard from them anymore still having the same issues with their system all they care about is getting paid and not fixing their poor understanding of how the hours of service or the trucking industry works in real life

First of all they need to update speed limits instead driver gets excessive speeding and points taking, if you have and sale a product make sure it's working properly

This company has a horrible customer service! I have used Samsara for over 3 years in all of my trucks. Samsara sent me a defective Dashcam when I first signed up for their service and for over 3 years they did nothing to correct the issue yet they were charging me for the service for over 3 years. When I've finally had enough I switched to a different company and asked Samsara to cancel my contract, but they refused! Please don't waste your time and money and go with the company that cares about their customers and not just the money.

UPDATE!!!
Kelly from Samsara replied to my review, saying that she has sent me a direct message but she actually didn't!
Customer service at it's best!!!

Total night mare , cancelled all subscriptions and was confirmed to remove from all vehicles (which we done ) their agent didn't realise there was a single contract and now bill month after month! Useless email chat system have been asking for months for a call and senior manager to contact me ! Really helpful when originally sign up! But don't hold your breath after that ! Terrible

Samsara customer service is terrible. They have changed reps at least 3 times in the last 2 months.
They do not reply. no help with issues. they just re direct you to other people or phone numbers who eventually direct you back.