Samsara Reviews 

I've been trying to get in touch with Samsara for 2 weeks to inquire about their product, but they've been completely unresponsive. No phone calls returned or answered, no emails replied to, nothing.
As someone looking to invest in their product, I'm shocked and appalled by the lack of support. If customer service is this bad before you've even bought anything, I shudder to think what it'd be like after.

Rating: 0/5 stars if I could

A pleasure to collaborate with the Samsara team - a really evolutionary platform that’s built around customer needs.

It was a privilege to be invited and we have made loads of connections to pursue, hopefully our charity will be invited to talk at events in future, here or abroad.

Excellent experience 👏

Great system with huge capability and capacity to drive positive and impactful change

They listen to your business model, and give you a relevant solution to your business need they are forever evolving and the data is second to none. They care and work with you every step of the way.

The product is great but the people of Samsara are even better. The community within Samsara and how customers can interact with each other is what makes it

Amazing company to work with, always about the people, welcoming, friendly and supportive. Always there when you need them

Customer support, products all great

The products are excellent, the system is highly intuitive and the support for the team at samsara makes it incredibly easy to get to success.

Samsara is a fantastic company, the technology works a treat, they are very supportive and listen to and action feedback. Highly recommended.

Great telematics company and first class on footage when required

My business is part of a wider group that uses the Samsara platform already. On boarded with Samsara in August with installs happening till end of November. The UI for the software side is intuitive, I like the ability to set up custom driver app profiles so different roles within the business can have a more tailored experience. The customisation of many aspects of the system is great. Ash has been my Samsara rep during the onboarding and install phase and has been a great help when needed

Very advanced and modern technology that has helped improved our transport department and widen our and our drivers knowledge

I happy with the Samsara product still learning the system but so far I am impressed.

Samsara is great partner

Fantastic company, lots of valuable data however back up service in my personal opinion needs additional support.

Safety events have changed the business

Love dealing with these guys. They are quick to repsond with any queries I may have and I love to see all the new things they are developing.

We’ve been dealing with Samsara for over 19 months, and this has been one of the most frustrating business experiences we’ve ever had. They can care less about you as a client once they have signed you.

We paid faithfully for months, even while three of our devices remained nonfunctional and support ignored repeated requests for help. No luck calling them and trying to get real assistance. When we finally stopped paying to get someone’s attention, Samsara suspended our access, then tried to charge us for the same suspended period and claim we violated the contract.

In reality, they violated their own agreement by failing to provide working equipment, timely support, or basic communication. We have emails, call logs, and records showing over twenty different representatives, each contradicting the last. Every new rep starts from zero, introduces new “facts,” and buries the issue in confusion.

Even now, after 19 months of documentation, they cannot provide a single clear, itemized ledger proving what they say we owe. Their explanations change weekly. One rep says we aren’t being charged for suspension time; the next sends documentation that proves we are.

We’ve spent well over a year trying to resolve this in good faith. What we’ve learned is simple: Samsara’s customer support is a rotating wall of excuses. If you rely on accuracy, accountability, good customer service, working equipment, and transparency in your fleet operations, look elsewhere.