Sam's Club Reviews 

Waited all day for a delivery that I paid shipping for. The delivery never arrived. I called customer support and was placed on hold for 28 minutes and then hung up on. I tried the customer service chat option in the app. Every time I was "connected with an agent" the chat disconnected. I called customer support again and was told "the store is now closed. There's nothing we can do." I am cancelling my membership tomorrow.

I placed an online order that arrived with several items missing. I attempted to contact customer support multiple times, but each call was disconnected before I could get assistance, so I eventually gave up. Based on this experience, I would not recommend ordering from Sam's Club.

I am writing this review after experiencing over and over items missing or being delivered to the wrong address altogether. Sam's customer care has been great to work with thus far in terms of organizing refunds. But this does not erase the fact that Sam's seems to hire delivery people that do not seem to care about where they deliver the items they are being paid to deliver ( plus tip ). My sister won't even shop with Sam's using their delivery service. She had two grocery orders in a row delivered to the wrong address. On the second one she was accused of trying to commit fraud by the customer care person as she had just filed a complaint on another order that was also delivered to the wrong address. BTW her house sits right on the street with the address clearly fixed on her home? To me this says the drivers just don't care. For me the biggest issue is not receiving all of my items even though they are shown to have been shopped and charged. This is frustrating, because you then have to turn around and head to the grocery store and buy the missing items. It defeats the purpose of home delivery altogether. I have complained about the delivery drivers multiple times but Sam's keeps on being unreliable for home delivery. Recently I ordered groceries. Two items were missing but shown to be shopped? Got refunded. Next day I made an on line order for a couple of products. I assumed they would be shipped. One was, the other was delivered. I never received the item that was delivered? So again back on line and requesting a refund. What gives? Does Sam's just not care about customer care? We pay a membership fee. One would assume we deserve better service. Costco uses instacart for their deliveries but they charge more than if you shop in store. But you get what you shop reliably. I find Sam's less expensive than Costco on many items so I continue to shop with them. But I did end up ordereing from Costco to obtain the last product that was not delivered by Sam's. It cost an additional $10.00. But I got the product. Sam's you need to do some work on hiring better delivery drivers.

I am writing this message with a very heavy heart. I am a Sam’s Club Plus member, and I spend my money here often because I believed this store valued its members. Unfortunately, my experience this morning left me deeply hurt, embarrassed, and disappointed.
This morning around 7:57 AM, I arrived knowing that Plus members are allowed to shop starting at 8:00 AM. The door was slightly cracked open, so I stepped inside and sat near the shopping carts simply to get out of the cold while waiting the few minutes until opening time.
Shortly after, the morning manager approached me in a very harsh and loud manner and asked, “What are you doing in here?” I calmly explained that the door was open and that I had just come in to get out of the cold while waiting for the store to open. Instead of responding with understanding, she told me very abruptly that I needed to get out immediately because they were counting money.
The tone and way I was spoken to made me feel like I had done something terrible, when in reality I was just a customer waiting a few minutes before opening. I was shocked and hurt by how I was treated. I stepped outside as requested, and within two minutes the doors opened anyway.
While standing there, I was on the phone with my husband explaining what had just happened because I was honestly shaken and upset. Meanwhile, I could hear employees inside talking about me. I then went to the restroom while still speaking to my husband, trying to calm down, but I could still hear the same manager continuing to talk about the situation and saying she was calling another manager.
At that point I walked toward her because I felt I needed to defend myself. I was already feeling humiliated by the way I had been spoken to. Another employee, a man named Michael with a bald head and gray beard, was told to ask me to leave, which I did.
I want to be clear that I did leave, but the way this entire situation was handled broke my heart. I have never been treated this way in a place where I regularly shop and spend my money. I felt disrespected, embarrassed, and talked about like I was some kind of problem, when all I did was step inside a door that was already open to get out of the cold for a few minutes.
As a loyal member, this experience truly hurt me. No customer should be spoken to or treated in such a harsh and dismissive way. I walked out of the store feeling upset enough that I had tears in my eyes.
I am sharing this because I believe members deserve basic kindness, respect, and professionalism. I sincerely hope this situation is looked into so that no other customer has to feel the way I felt this morning.
Thank you for taking the time to read my concerns.

This pertains to the Western Branch, Chesapeake, VA Sams Club: The Sams Club app says that the in-store prices may differ from the advertised price on the app. The app showed a price per lb for USDA Choice beef brisket as $4.98lb. The in-store price was 80% HIGHER, at $8.97/lb. I could have saved a lot of money buying across the street at BJs! Also, we purchased what was listed as 6.53 lb. boneless skinless chicken thighs. When removed from the packaging and weighing the thighs separately, we measured them at a little over 5-1/2 lbs! How much water was injected into those thighs to get the weight that was listed on the label? Walmart has settled class action suit for mislabeling the weight of their meat and produce.
Perhaps Sams Club should be held responsible, as well!

I had to deal with a fraudulent order & the customer service was beyond terrible. I then tried to cancel my account & was hung up on 4 times by the customer service department. Buyer beware.

I can’t believe what has happened to Sam’s Club service in the last couple years. They renewed someone’s membership when it wasn’t due for renewal using a credit card I do not have on file with them. Just got a charge on my CC saying it was for renewal. But they didn’t show a charge on my account. They refused to correct it or look any further into it. Thankfully my bank took care of it. Trying to get ahold of anyone in customer service is almost impossible. And lastly, they now require a CC on file with them to maintain membership!!! After the most recent obvious internal error, why on earth would I let them keep my CC number in their system??? I am so so so disappointed in Sam’s Club. Guess it’s time to bite the bullet and escape their clutches.

Our membership expired. We went to register it again.
I found a coupon that was pay $50 and get $30 to spend at Sam's club.
They wouldn’t honor it because it was for new members.
What about the members who have been with the company for 25/30 years?
How about showing us appreciation with a discount?

This is crazy. For the second time in a row, they've assigned me a pickup address on the other side of town. And they say I can't change the address; I can only cancel the order. But I don't have time to reorder. I need these groceries. It's a disgrace.

Well, I wasn’t greeted with a friendly smile when I walked in to get my cart. I was greeted with an overworked, extremely crabby individual who basically attacked me for him having such a bad day. I walked in to get a cart and I went up to like three different aisles of carts all stuck together. I usually grab one myself. I don’t wait for them to hand me one. so then I just I walked up to the front of the door.
and there was three carts sitting there separated, so I went to grab one. And there was an employee way behind there like I’d say 15 feet away from the door and he sarcastically says “”thank you, you could’ve said thank you to me””, you could’ve said thank you to me”””, very sarcastically. I replied to “Arevyou talking to me”” and he just went off on a huge tangent of fruit, sarcastic words to . I replied to him, “”I’m sorry you’re having such a bad day and you had to pick me as a customer to attack””. then I said, do you know what I don’t really like your attitude towards me I’m sorry you have had a bad day”@ I said what is what is your name anyway I can see your name tag is turned backwards”” and he put his hand up to it and held his name tag so I couldn’t see his name tag. But he said his name was “Brian” whether that’s true or not I don’t know this was the Concord Sam’s Club in Concord, California. I can give you my receipt number. This happened around 4 o’clock today on March 5. My receipt says I checked out at 16:16 PM and underneath the Sam’s Club phone number is 925-687-1400, and there’s a number underneath it I don’t know if this pertains to the store number or not it says 417306612097-997. I’ve been home since like 5:15 this evening and I’ve tried repeatedly for over an hour and a half and no one answers their phone. I even contacted the store up in Vacaville California, which is like an hour north of them and I wanted to find out who your district supervisor is or district manager to speak to them about this person‘s demeanor. And they said they could not give that out and they suggested I did it would do a review so if you could have the district supervisor/manager contact me that would be great. I’ve been shopping at Sam’s Club well over 30 years and this is ridiculous when someone’s supposed to be agreed at the door and obviously had a bad day in attack. This innocent customer that walks through the door today at 4 pm and my name is Susan. Thank you.

For the past 2 years Sams Club took my membership fees out of my account WITHOUT my authorization. I went to the store and they would not give me a contact number for the cooperate office. I got online and called 1 888 746 7726 number. I could not understand the person on the phone. I asked where she was located and she said the Philippines. I just got the run around. If this is the way Sam's run ther business, I am now considering canceling my membership that I've had for at least 15 years.

First off this place has absolutely No customer service...I was recently a victim of identity theft through scan and go...they couldn't tell me where the charges originated couldn't stop the charges as they were pending mean while I was out hundreds of dollars and they said they couldn't find the charges on my account even though this is for members only.
Absolutely a Nightmare and they lost my business for good.

Absolutely worst experience ever. Purchasing an item and the taxes charged are not for the current price, but the original not reduced price. They told me to purchase the item, then call in again to get the adjustment. Ridiculous. I asked them to adjust it first and charge my payment and everything would be right. Told they can't do that. I'm not sure how they can stay in business.

Do not buy eggs from sams. You are expected to find bad eggs within 7 days and keep the eggs and return them for a refund. And they don't give partial refunds. Found bad eggs in the back of the container after 7 day. Didn't rush back or make a special trip to attempt refund. Told me they were sorry and can't do anything for me. So much for trying to save on eggs.

This was the literally the worse experience I've ever had with online shopping. I was going to purchase a large screen TV from store but I couldn't fit it in my vehicle. Server desk suggested I order it from the online site and it could be delivered the next day. I did this and the Sam's site listed the arrival time as the next day. It didn't come. Checked the site and it said the order was being processed and the delivery date was unchanged. I contacted customer service and was told the order wouldn't be delivered until it was processed and it could take from 7 to 10 days to process. I attempted to cancel my order but I couldn't do this until it was processed. However, they had changed my credit card. I had to stop payment on the charge as it was pending and that cost me $34.00. I would not recomment using Sam's Club for online orders. They lie to you about delivery dates and refuse to give straight answers and unless you push them really hard.

Do not join sams club if u use someone else's card to make a purchase they will charge their card for ur membership . Sad that ive been a member for 8 yrs and they have to cancel ur membership to refund someone else's money . I think im going to talk to a lawyer about thus they have no right to do that when its not even ur name on the card. Horrible way to do business and horrible the way u get treated about it

Terrible service, they dont answer thier telephone calls, the employees are not very friendly, there are always problems with the delivery service. Over all this place is not worth it.

Scam alert. I strongly advise against purchasing any jewelry from Samsclub.com. They are notorious for being thieves. I ordered a ring, but they sent me a cheaper one that was not the one I had ordered. The jewelry lacked tags and a barcode on the accompanying paper. Furthermore, when I contacted customer service, they repeatedly lied to me, claiming they would respond within 24-48 hours, but they kept me waiting for days. They never responded to my inquiry. Even though you paid for the item, they refuse to assist you if your membership is expired. I purchased this item less than 30 days ago. If you’re experiencing the same issue as me, please contact your bank and file a dispute. Samsclub won’t solve your problem. They’re untrusted personnel, and I’ll never renew my membership again. Don’t fall for this scam.

Their website is the worst. I been trying to make an order for days. Gets an error. Spoke with over 20 agents and still not resolved. I am leaving and going to Costco. Stay away!!!
The support are completely useless. They do not care and nor do they help!!!