Sam's Club Reviews 

Their website is the worst. I been trying to make an order for days. Gets an error. Spoke with over 20 agents and still not resolved. I am leaving and going to Costco. Stay away!!!
The support are completely useless. They do not care and nor do they help!!!

I bought a beautiful wedding ring online through Sam's club app on 12/31/25.
I wasn't to happy to begin with because I was supposed to receive delivery on 1/30/26 but because of the savings we were willing to wait. I had to talk to 10 customer service representatives , a rude vender from Jewlery ex group.com manager named Andrea Ramdial and 2 managers from Sam's club online members services. One manager told me the day before it was to be delivered that I would receive the ring on the due date. It never came. I called the vendor directly 5 days after the day it was supposed to be delivered to no avail.
I finally cancelled the order.
I get better service from Temu and my deliveries come from Shanghai and Hong Kong and I receive my product within 7 days.
My ring I bought from Sam's Club was only coming from New York and they couldn't even get it to me in 30 days. I will never buy anything online from Sam's club again.

Today I arrived in the store with my husband and service animal. Was greeted with a friendly smile and hello from a lovely lady named kendra. She informed my husband and I that for my service animal to be in the cart there needed to be a barrier between them. She suggested grabbing a cardboard box from the exit and that we would be fine. My husband proceedes to the exit door to grab one. While he’s gone this extremely rude and nasty women Molly comes over and starts yelling at me that my dog can’t be in the cart, that I need a barrier. First of all I was already politely informed of that, but she didn’t need to insert herself in something that did not pertain to her. She was extremely rude and had a horrible attitude. Not pleasant at all!

The worst CC ever which shows how much respect they have for thier consumers. I don't trust any business that I spend over 2k a year with 100$ limit.. what a joke. fafo

They ship with one of the worst companies that they can. Fedex is one of the worst shipment companies ever. When I spoke with one of the reps they dont take the blame but put the blame elsewhere

I forgot about automatic renewal so they tried to take it out of my bank it got denied this was the card on file for renewal so they tried my daughters because she was my second member that was denied so they went through all cards used in store till they found one that worked they did not have permission to use this card called them an canceled my membership they said they would refund my money I think the way this was handled was illegal

When I received the order and opened it to prepare for cooking, I found that two trays of crab legs were spoiled, with many black, punctured spots, and many crab legs were covered in black parasites (and yet Sam's Club staff still packed and delivered them to the customer?). I then called Sam's Club to complain, and the staff member I spoke with asked very detailed questions about the condition of the food, the order number, and the value of the two trays of crab legs (worth $71.95). She said they would issue a refund and that I didn't need to return the item.
However, today when I checked my Sam's Club account, I saw that they only refunded the money for the lobster (worth only $27.85), not the two trays of spoiled crab legs( worth $71.95). The staff who prepared the order and the staff who handled my complaint were incredibly irresponsible.
To the employee who packed the order: If you wanted to buy food for your family, would you choose spoiled or contaminated items like that to take home and eat? If not, why would you do that to a customer? (Customers are the ones who indirectly support you and your family). To the woman working in the customer service department: Were you intentionally defrauding the customer when you clearly asked for the order number, the condition of the two trays of crab legs, and their monetary value, but then chose a cheaper item to refund the customer? I sincerely hope that Sam's Club will review the attitude and service of these employees. I hope the store management will only hire decent and kind employees who are dedicated to their work and treat customers like family, instead of just doing a sloppy job that negatively impacts customers and Sam's Club's reputation.
It was a terrible experience.

THIS COMPANY ENTERS INTO CONTRACTS WITH THIRD-PARTY SUBSIDIARIES WHO HAVE COMMITTED FRAUD

January 23,2026….An order was placed with Sam’s Club for delivery. The delivering company chosen, Spark is a third-party subsidiary of the Walmart/Sam’s Club Corporation under contract for deliveries of online orders requiring delivery services. The Spark company has unlawfully committed theft by deception while handling my requested online order, slated for delivery. The items I would later learn were out of stock at the time of pick up, these items were deceptively rung up as purchased on the Spark Drivers App, and shown as delivered. The planned theft was foiled when the delivery was made while I was home to dispute the non-delivered items. Cancellation of contract cutting association with Spark Delivery Services is mandated to establish that the Walmart/ Sam’s Club Corporation is in no way complicit in the theft of its customers by association nor deception. FIND A REPUTABLE DELIVERY SERVICE and PAY THEM FAIRLY. Continuance of disreputable practices by Spark Delivery Services while being in a contractual relationship with Walmart/Sam’s Club Corporation, will have Class Action Lawsuit implications with theft charges against both companies being filed. To be a victim of robbery in a coo of theft by deception, then being penalized by having my pending refund hijacked for an additional 5-7 days is unlawful and lacks integrity. The corporate customer service contact entity had disconnected my call for accountability TWICE. The Sam’s Club supervisor on duty was dismissive and lacked the courtesy of understanding for rectifying by reporting the theft by deception while handling the complaint against the Spark Delivery Service.

Awesome company with great prices.

One cashier. ONE. They literally had more solicitors in the store, trying to scam people, than they had people working the registers or anywhere else, from what I could tell. One guy was trying to sell me electricity. F'ING electricity! Who buys a membership, goes into a warehouse store TO BUY ELECTRICTY? No one. Not once did an associate speak to me or ask if I needed anything, but by golly, the solicitors were waiting at the endcaps, bothering everyone. I'm so over all of this.

I like Sam’s Club very much but their delivery service is unsatisfactory. They put packages right in front where it can be seen by the street. I put a note on the account that it needs to be delivered in a certain spot. Half the time they don’t do it. They either don’t read the instructions or they lack common sense or both.I have complained but the problem persists. The same situation occurs with their sister company Walmart period period period I speak with people and they say the problem will be resolved yet it isn't. How do they hire these people? Do they get any actual training?

I started an online order for delivery, but it split into pickup and delivery portions. As a disabled individual who can't get to the store, that's why I chose delivery. I spoke to three agents who were unable to resolve the issue. The second one told me she canceled the order, but the next morning I received an email saying it was on the way. The third agent assured me it was canceled. The agents are not well-trained or skilled at resolving issues. They always blame the system that is in place. All I wanted was a way to have my items delivered, and they told me they couldn't because the system wouldn't allow them to. AI is inadequate, and I will not continue with Sam's Club.

Great Store but the Sams Club credit card is the worst service on earth

I needed a battery for my Wife’s car and my sales person Derrick did an outstanding job helping us out 5 star rating goes to him. GREAT CUSTOMER SERVICE!!!!!!!

Don’t go here or work here my mom got hurt while working here and had to take the day off to go to the hospital cause she tore her chest muscle and they fired her. Horrible place to work because of corporate point system roles. This is her daughter btw frick you guys

While everyone closes at 10 and 11pm, they closed by 8pm, which forces people to shop during peak times and endure crowded stores and huge lines. By 7pm they start rushing people to pay with threats so they can shut by 8p.

TOO BAD THEY CAN'T OFFER YOU A -STAR. I would give the on-line customer service a negative 5 star. I tried to cancel renewal charge 4 times, and the poor customer service agent would end my chat and would not respond to my questions. There is a need to either provide additional training to your Advocate service center agents or consider replacement. Sam’s store looks disorganized and like a warehouse. GO TO COSTCO

I have used Sams Club delivery service now several times this past year. Our experience is that quality and order fulfillment is decreasing. The large container of fresh tomatoes had two rotten ones in it. Two of the onions in the large bag of sweet onions had two rotten ones in it. And two of the Cara Cara oranges also had two rotten one in it! In addition, they were not able to fulfill three of the items which are very commonly sold there. The driver left our large grocery order with bulky packs of toilet paper and paper towels at the bottom of our back steps, rather than on our front porch as we had requested. Our mailbox and home has large clearly marked house numbers and we have NEVER had anyone leave our items at the back door. This was very difficult for us to get things in the house as we are both older and mobility impaired. So, it was disappointing and the last few times we have had problems or items missing. We have much better luck with Amazon Grocery (9.99 membership, but no requests for a tip.)

They are so insanely bad that its highly insulting. Lowes I am shopping at Home Depot Sam's I love you, but Costco will get my business because you hired the crappiest company to do you your credit cards Big mistake Lowes!! Sam's Club look at the ratings 1400 plus one star reviews 97% of this company insulting your customers!!!!

I have had numerous unresolved situations with Sam. First being I am disabled, and my mother is my caregiver we live within the same. Because I can’t always go to the store. They added her on as a complementary health order. They somehow changed even my name to my mother‘s name. I sent numerous request to get that changed and they didn’t.

Secondly, I ordered three paw patrol T-shirt sets for my three toddler nephews. I shipped them individually to each child because they getting mail. When they were delivered, they were NOT at my sister’s home. The delivery photo was a light colored house on a slab, not her grey with white skirt & red deck “trailer”. We provided multiple photos, including photos of other successful Sam’s delivery at her door.

I contacted Sam’s for assistance. However, I never received personal assistance requested to resolve this matter and nothing but a bunch of very rude, unprofessional adamant, cs agents. They stubbornly insisted the package was delivered and if it was lost I can contact my financial institution. If they red the original complaint and looked at order they would see I used a Sam’s gift card (got from health insurance points).

I tried to explain FedEx accepted accountability for the packages being delivered, and they were unable to retrieve them. They requested from Sam’s for sands to open and file a lost package clean or Sam’s provide them with a ladder on official letterhead to FedEx stating we could file claim. Sam ignored both FedEx and myself.

At this point, they were causing more problems not willing to work with us and I didn’t even wanna be a member of their company anymore. I requested to cancel my membership in addition too as I will never shop Sam’s again.
After about a year of this, I filed a complaint with the Massachusetts state Attorney General’s office in November 2025. I also would’ve filed a complaint with consumer protections however, due to the government shut down, I was not able to do that at that time. Sam’s took their time to respond to the attorney General‘s office and when they finally did, they were saying that they only cover shipping to your address or drop ship. However, they claim they allow you have up to 10 addresses to ship to, but no claim they won’t support them. I had my address, another sister whose Deafblind, and my sister/nephews.
It’s quite sad to see all this time wasted (started July 2024 and last contact Dec 2025), paying employees dealing with this, etc on something that could so simply be resolved if they just stepped off their high horses and read/listen to the customer and understand what they were needing.
Unless you want problems that limit your ability to use your own account you paid for, shop elsewhere.