Unfortunately the non-stick coating on my Urban Chef pan started to peel last week. I e-mailed Samuel Groves & Chantelle responded immediately, literally a few hours later! In less than one wee... See more
Company replied
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Review summary
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Reviews shaping this summary
I contacted the Sales department to enquire as to the availability of an item. I was fortunate to be assisted by Chantelle in Sales. She located the product and went out of her way to finalise th... See more
Company replied
Ordered a Mermaid roasting pan on Monday afternoon and it arrived on Wednesday morning. The order confirmation said it might take 56 days, but clearly that was wrong. The quality of their produc... See more
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I have a wonderful son who buys me Samuel Groves pans for birthdays & Christmas so I'm gradually building quite a collection. I love both the classic and the carbon steel. Expensive but beautifully ma... See more
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Company details
About Samuel Groves
Written by the company
Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham.
Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s.
Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house.
Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years.
Every range produced at our factory, we believe is the best you can buy, whether that’s our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.
Contact info
194 Waterloo Road, B25 8LD, Birmingham, United Kingdom
- 0121 764 7393
- sales@samuelgroves.com
- www.samuelgroves.com
4.2
Great
686 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Disappointed
Satisfied with their stainless steel. So ordered 2 non sticks. Disappointedly, found both with defect. Takes time to get response from CS to arrange return and refund.
February 11, 2024
Reply from Samuel Groves
Thank you for your message. Apologies that you feel you didn't get the response from customer services. We have already refunded you in full within the 3-5 day working day time frame as promised.
Easy ordering and on receipt an…
Easy ordering and on receipt an excellent product made even better with a made in England badge reducing the carbon footprint. Thank you.
February 9, 2024
So happy with my purchase I’m seriously…Nice pans!
So happy with my purchase I’m seriously considering buying a full set. An item at a time. Great quality.
You know when you pick it up……..a feel I’ve never had before with pans. Quality with performance.
January 27, 2024
I didn't receive the product I thought…
I didn't receive the product I thought I had ordered and when I have tried to contact customer services, my emails get bounced back.
January 25, 2024
Reply from Samuel Groves
Hi Jonathon, Thank you for your message. We would be happy to help to resolve this issue for you. I have sent a response via email.
So much better than Hex Clad
My wife succumbed to the aggressive Hex Clad marketing campaign and purchased what turned out to be a very second rate pan set that failed within months. So glad we used our full refund to purchase true quality in a Samuel Groves pan set that have given flawless cooking experiences.
January 17, 2024
Unprompted review
HexClad Rubbish
My wife succumbed to the aggressive HexClad marketing for what turned out to be a second rate pan set that fail within months of purchase. So glad we used our full refund to purchase a truly excelent and well constructed pan set that out performed HexClad on every level.
January 17, 2024
Great quality that really improves my baking
As always my baking trays arrived quickly and well packaged. Can you really tell the difference cooking with Samuel groves. Can’t recoil enough. Fantastic company
January 20, 2024
Easy to use website
Easy to use website. Product selection was easy and the purchasing process was straightforward.
Product arrived promptly and well within the delivery window the order confirmation stated.
January 2, 2024
Outstanding
Outstanding, hand made engineering excellence. Unbeatable quality and made in England. Extremely quick delivery even though made to order. We love our carbon steel skillet pan and it will be with us for the rest of out lives.
January 7, 2024
A beautifully made pan from Birmingham…
A beautifully made pan from Birmingham delivered earlier than promised and my first two omlettes were perfect! Still struggle with the handle design's edges, but this does not stop me buying the pan.
January 8, 2024
Clear and detailed information on each…
Clear and detailed information on each product on the website is an absolute must when purchasing via the internet, and Samuel Groves does this very well. I have ordered goods twice and both times my orders were processed and delivered promptly.
January 7, 2024
Customer Service cannot be reached and does not react
I bought a saucepan directly from the Samuel Groves website. When the product arrived I discovered what seems to be a production error. Therefore I wanted to return the item. Despite sending 3 emails and calling at least 4 times (no one ever picked up, so I left voice messages) I never got a reaction. I am now left with a damaged product and no way to get in contact with customer service. I am extremely disappointed, especially as I bought this premium item as a treat for myself and explicitly bought it from the company directly rather than through a big reseller such as Amazon to support local companies. I will look into what consumer protection services can do, as surely the company has a responsibility to react to complaints.
January 29, 2024
Unprompted review
Information on product and
Information on product and
Delivery details
Product well packaged
January 7, 2024
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