Unfortunately the non-stick coating on my Urban Chef pan started to peel last week. I e-mailed Samuel Groves & Chantelle responded immediately, literally a few hours later! In less than one wee... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I contacted the Sales department to enquire as to the availability of an item. I was fortunate to be assisted by Chantelle in Sales. She located the product and went out of her way to finalise th... See more
Company replied
Ordered a Mermaid roasting pan on Monday afternoon and it arrived on Wednesday morning. The order confirmation said it might take 56 days, but clearly that was wrong. The quality of their produc... See more
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I have a wonderful son who buys me Samuel Groves pans for birthdays & Christmas so I'm gradually building quite a collection. I love both the classic and the carbon steel. Expensive but beautifully ma... See more
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Company details
About Samuel Groves
Written by the company
Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham.
Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s.
Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house.
Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years.
Every range produced at our factory, we believe is the best you can buy, whether that’s our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.
Contact info
194 Waterloo Road, B25 8LD, Birmingham, United Kingdom
- 0121 764 7393
- sales@samuelgroves.com
- www.samuelgroves.com
4.2
Great
686 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt service
Prompt service, excellent website, premiere quality products, and rapid delivery. What’s not to like!?
April 17, 2024
Speedy turnaround of order and kept…
Speedy turnaround of order and kept informed. Overall a great shopping experience!
April 14, 2024
Very happy
Dispatched quickly, packed safely, environmentally friendly packaging, and very happy with the quality of the product.
April 8, 2024
Great value
Great value. The tray we bought was quite expensive, but at works beautifully and looks to be built to last for years.
April 2, 2024
Fantastic pans and amazing customer…
Fantastic pans and amazing customer service
Swapped my roaster for one with integral handles so it can fit my oven.
Staff were so helpful
March 25, 2024
Good quality pans, reliable company
Samuel Groves is a reliable company we have bought several pans from them and all do the job perfectly. The Chef’s pan is great for everything from sautés, risotto, pasta sauces. Good quality and not outrageously expensive for tri-ply.
March 24, 2024
Worth the purchase
I have had 2 of these pans for years and they have lasted the test of time compared to others that I had. Not as cheap as others but when you buy quality you have to pay for it.
March 22, 2024
You get what you pay for
I bought a non stick pan after my very expensive Le Crusset pan lost it non stick after just a couple of years.
These are British made and although expensive save you money in the long term as they don't need to be replace every few years....
April 7, 2024
Unprompted review
Reply from Samuel Groves
Hi Chris, Thank you for your message. I am delighted that you are pleased with your product. Could I have your permission to use your comment and name on our website? Thanks
Quality (British made) oven trays
These oven trays are really worth the money - made (in the UK) to last and delivered straight from the manufacturer
March 7, 2024
Great service, great quality product.
The mince pie tray I've bought is very well made, very good quality, joy to use and worth every penny. It arrived promptly and well packed. If I need more of kitchen tools, I will return to Samuel Groves.
February 27, 2024
SCAM. It's NOT a pan for life
Bought a non stick frying pan due to the life time guarantee. Less than a year of use and the non-stick coating has gone. I expected it to be refurbished for free as it's a 'pan for life' but it would cost £42!!! A 'pan for a year' more like. I bought this on offer at £52, the refurbishment cost is over 80% of the purchase price. Apparently the retail price of this pan is over £150. DO NOT waste your money. You're better of buying mid-range pans and just replacing them every year or two.
March 13, 2024
Unprompted review
You provided a discount for me to…
You provided a discount for me to replace my SG pans with induction pans
February 16, 2024
Great pans
Love my new pans although I was concerned with the staining after the first use, however reading all the reviews it’s our hard water causing the problem. The tips to clean them are simple and work every time. So 100% happy.
February 17, 2024
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