The reason i am giving the 5 star was the tremendous support the team gave. Realised during a bathroom refit that the Bathtub was the key next part of the install and we hadn't had a note for when d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was my first time ordering from here and it was a seamless process. From ordering to receiving the item, I had no problems. I bought an LED brushed brass shower niche, which has just been ins... See more
Excellent range of quality products they were the best price I could find on the internet for Crosswater. Good delivery and they use DPD which is a big relief being one of the best courier companies... See more
Company replied
We have a very small bathroom so it was important to check dimensions before purchasing. Such details were not always present in the write up on the website but it was easy to ask a question and the a... See more
Company details
Information provided by various external sources
Sanctuary Bathrooms is not your normal Bathroom company. All of us here are passionate about providing our customers with the best service and prices we possibly can. Don't just take our word for it, why not have a read of just some of our testimonials from very satisfied customers. We are a family run, UK based, bathroom business with more than 25 years experience and many years as an established online bathrooms specialist, Sanctuary Bathrooms prides itself on offering a high standard of personalised customer service which is second to none. Sanctuary bathrooms specialise in the supply of high quality bathroom suites and quality items for your bathrooms. Our range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and everything you need for the bathroom.
sanctuary-bathrooms.co.uk
Written by the company
Contact info
Units 5, 6 & 7 Evans Business Centre, LS12 2EP, Leeds, United Kingdom
- 0113 244 4400
- info@sanctuary-bathrooms.co.uk
- www.sanctuary-bathrooms.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 2 weeks
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Great communication and excellent…
Great communication and excellent prices. Cheapest for almost all Burlington products we required. Well packaged and communication excellent when slight delay by manufacturer.
May 25, 2026
Very helpful driver
May 19, 2026
Returns expensive
Ordering was easy but delivery not so good as the courier left a large bath tub at the gate of our home which is unoccupied at 6.50am with no phone call or notification it had been left. Luckily the builders turned up at 8am…. Accept this is not the fault of Sanctuary but thought I should mention this.
Unfortunately I ordered the incorrect item and again Sanctuary were very good at accepting the return and made all the appropriate checks before accepting the return. The reason I gave 3 stars is because of the high return fees. I accept the courier charges which I have no issue paying although a little high at £80, but I found the repackaging charge of 10% of the cost of the item was unfair. The bathtub had all the wrapping still in tact but the cardboard box had been cut open on one side and this is why I was charged this amount of £55. I don’t believe a cardboard box or placing the bath tub in it, is that expensive and this was a little disappointing.
Next time I will be more careful when reading item descriptions. Expensive error which cost me £135 for something I didn’t keep!
May 21, 2026
Good product and delivery
Good product, very fast delivery and good communication about the deliver
May 13, 2026
Great customer service
Following an unforeseen challenge with my order delivery, Richard took it upon himself to arrange delivery directly from the supplier. Service above and beyond, and I was kept informed the whole way. Great service !
June 2, 2026
Unprompted review
Quick delivery and as described
Quick delivery and as described. Always a good experience
May 13, 2026
Reply from Sanctuary Bathrooms
Hello
Thank you for your 5 star review, we really appreciate you taking the time to share your experience.
Many thanks
Sharon
Poor communication
Poor communication, had to chase for a delivery date, was told you were waiting on a waste cover to complete order, was then told it would be delivered on Wednesday 27th May, nothing arrived, then received a text (& email) stating my items would be delivered on Tuesday 2nd. Not the usual level of service that ive had from Sanctuary.
May 15, 2026
Reply from Sanctuary Bathrooms
Hello
Thank you for your review, we apologise for the lack of communication which is definitely not up to our usual standard. As a small business, we don't have lots of back up staff for when a team member is away (paternity leave) so we all have to 'help out' where possible and on this occasion we have let you down. So sorry for the delay you have experienced and I hope we can redeem ourselves for any future items you may require.
Kind regards
Sharon
Director
Good products and quick delivery
Good products and quick delivery. Good service all round.
May 15, 2026
Reply from Sanctuary Bathrooms
Hello
Thank you for your 5 star review we really appreciate you taking your time to share your experience.
Kind regards
Sharon
Good product at a good price
Easy to order at a good price. Well packaged and prompt delivery. great looking and effective cabinet.
February 13, 2026
Reply from Sanctuary Bathrooms
Hello
Thank you for your 5 star review we do appreciate you taking your time to share your experience. Enjoy your lovely new cabinet.
Kind regards
Sharon
Lovely products at a great price
Very well priced, good quality items.
Delivered on a pallet to our front door.
The only criticism I have is the lack of communication. If they were to keep you better updated regarding delays and expected delivery times, even with a slight delay I would have given them 5 stars.
Would I use them again? Yes.
May 12, 2026
Reply from Sanctuary Bathrooms
Hello
Thank you for your review, we really appreciate you taking the time to share your experience. We are sorry to read that our communication wasn't up to our usual standard. Taking the delay into account we appreciate and thank you for being so generous in your review. Best wishes,
Kind regards
Sharon
Delivery timescale was a real issue
Delivery timescale was a real issue. Delays before the bath was sent, promised it would be delivered on a certain day with a morning slot only for the delivery company to book it in at a later date with a late PM slot.
Sadly, I don't think I can trust to use them again.
May 12, 2026
Reply from Sanctuary Bathrooms
Hello
So sorry to read this review which to us as a small business is hurtful. We can only apologise for the delay you experienced, this is far from our usual standard. On this occasion our delivery team took the decision to safely deliver your painted bath using our own transport, this was rather than a pallet company for which we have less control. Sadly this was not communicated to you and added to the delay. I was happy to see that emails were responded to promptly and we assisted with your choice of colour.
Regards
Sharon
Reply from Sanctuary Bathrooms
Hello
Thank you for your 5 star review we really appreciate it.
Kind regards
Sharon
Your customer service were helpful and…
Your customer service were helpful and made every effort to meet my needs. Communication was good. And relatively easy.
May 12, 2026
Reply from Sanctuary Bathrooms
Hello
Thank you for your 5 star review, lovely to hear our customer service were helpful, I will pass this on to Alex.
Kind regards
Sharon
Yes I had the best experience to be…
Yes I had the best experience to be honest with you they went over and above to get me the item I wanted in fact they had on premises next day and posted out to me very nice people to deal I received my order two days later and the item I bought was really nice if you were looking anything don’t hesitate give them a call
May 7, 2026
Reply from Sanctuary Bathrooms
Hello
Wow Glenn, thank you what a fab review and grateful you took the time to give us 5 stars !! We do appreciate it .... a big Thank You ....
Kind regards
Sharon
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