Sand And Sky Reviews 

655
TrustScore 2 out of 5

2.0

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Rated 5 out of 5 stars

I've had really good experience with the products and customer service - I just contacted them via instagram. I was a little worried because of all the reviews claiming they're a scam but I received m... See more

Rated 1 out of 5 stars

Worst customer service ever. Order never arrived and no reply after multiple attempts at contacting. Refunded me $17 for "late arrival" on a $171 order and then ghosted. DO NOT SHOP HERE

Rated 1 out of 5 stars

Rubbish service Mask dried up rock hard after one use! 3 attempts to contact always closing ticket early Mask dried up rock hard after used once only Thrown in bin Requested replacement o... See more

Company replied

Rated 1 out of 5 stars

Usually I dont write bad reviews but this time I feel really dissapointed. Made an order. Customer service kindly suggest to check my order status and after I give them my order number they cancelled... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Pharmacy

Information provided by various external sources

Packed with Australia’s most powerful botanical ingredients, Sand & Sky's multi award-winning Australian Pink Clay Mask draws out toxins, pollution and excess oils, while refining the pores, regulating sebum and reducing pigmentation. Instantly revealing smooth skin with a glow so bright you’ll need sunnies! The perfect pick-me-up for dull complexions, giving your skin the deepest cleanse and glow of its life! Giving impressive results from the first use, our Porefining Face Mask transforms skin that is plagued by enlarged pores, blackheads, unwanted oiliness or breakouts.


Contact info

2.0

Poor

TrustScore 2 out of 5

655 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(655)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible products and service

Terrible products and service!
The serum mede my clear and balanced skin extremely greasy and to break out in deep painful spots that took weeks to recover from.
I left negative feedback which was not published, the CS team advised that my skin was getting greasy because it was too dry and that getting spots is normal. I complained that my review was not published and they claimed that they had no record of it and told me to submit another one... which they also refused to publish. I wish I had looked at the reviews on Trustpilot before ordering. Don't waste your money on trashing your skin with these products.

April 22, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible!

I bought into the hype and bought the serum which made my normally clear and combination skin extremely greasy and break out into deep painful spots which took weeks to recover from.
I left a negative review which was not published, I followed up with customer service who advised that I didn’t use the product long enough, that my skin was getting greasy because it was dry (wth?) and that they had no record of my review.

April 13, 2021
Unprompted review
Rated 2 out of 5 stars

Not as good as people say

The mask was horrible. It broke me out and at first I thought it was purging so that’s ok and I carried on using it. But over a month or 2 it just kept making my skin worse and worse and now I avoid it all together!
The dew drops are okay, they’re hydrating but make you look greasy.
The polish powder is probably the best product, not for acne clearing but it does make the skin super smooth and adds a nice glow.

April 6, 2021
Unprompted review
Rated 1 out of 5 stars

Lying for survey responses

As per the previous bad complaints, I too was offered to fill in a survey to claim a free mask which the company later reneged on. They initially claimed that the survey was for existing customers, which I am, then they claimed that it was for “targeted / specific” customers only and for me to prove that I received their email, by which I sent them a screenshot of the communication, then they say that their product is out of stock!! Yet are still selling it on their website. Completely dishonest marketing and no respect for customer. I will never shop with them again.

April 5, 2021
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi there,

We're very sorry for the inconvenience. Unfortunately, the situation has gotten out of hands and we have to end the survey right away. This is a learning lesson for the Sand & Sky Team and we will make sure that this will not happen again and we will be more careful with our future promotions in the future.

Again, we apologise for the inconvenience.

Regards,
Team Sand & Sky

Rated 1 out of 5 stars

Dont respect customers

Usually I dont write bad reviews but this time I feel really dissapointed. Made an order. Customer service kindly suggest to check my order status and after I give them my order number they cancelled it.
Also definately not recommending to do their surveys for rewards cause they just using people for theirs statistics. And you will never get you reward.

March 31, 2021
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Laura,

We're very sorry for the inconvenience. Unfortunately, the situation has gotten out of hands and we have to end the survey right away. This is a lesson learned for the Sand & Sky Team . We will make sure that this will not happen again and we will be more careful with our future promotions in the future.

Again, apologise for the inconvenience.

Regards,
Team Sand & Sky

Rated 1 out of 5 stars

Completely lied in order to get people to fill in a survey

This company lies to get what it wants! Promised a free set if you complete a survey, you just pay postage...then went back on it!!! Unbelievable. Will never order from them again. 😠 I even got the email confirmation for the free stuff, and the next day, they claimed I was not entitled to it as I wasnt an "existing customer".
I have bought their products at least twice before from their website directly and I dont know what they mean by an "existing customer". They sell a product, not a service. I can prove all of this with emails.

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

Really good products!

Quite enjoying the products so far!!

I ordered the pink clay mask, and the two serums emu apple drops and Tasmanian spring water serum about 4 weeks ago! I am liking all the products so far!!

The brush that comes with the clay mask is cute but skip it, you end up using more product than you need.
It’s a good clay mask, doesn’t dry out the skin and does what it says!

I have very sensitive skin and a lot of products will break me out immediately but the two serums and the clay mask have been working well so far.

The emu apple drops have a bit of an oily finish but nothing to extreme. I will never ever use face oils because I don’t usually like products with an oily finish but the emu apple drops don’t leave you greasy/oily at all! It’s a very moisturising lightweight finish! (This isn’t a face oil it’s a serum with oil in it)

Both serums are very hydrating and I love using them together!

I also received a free sample emu apply bounce mask, and it really does give your skin that instant revival. Perfect for when your skin is looking tired and dull!

I also received a free face roller (promotion) and am in love with it! Will definitely go back to order the emu apple mask at some stage!

I recommended throughly cleansing your face at least once a day when using these products as I found a build up can cause irritation/clogged pores and breakouts..That’s just what I found.

March 23, 2021
Unprompted review
Rated 3 out of 5 stars

I just bought this mask and used it…

I just bought this mask and used it once and broke out like crazy. I have scars all over the left side of my face at a place where I never get breakouts. I'm not sure this mask is suitable for acne probe skin as it claims. Not worth my $60, I'm not sure what to do with it now. I'm pretty sure they aren't gonna let me return the product. Sorry y'all.

March 21, 2021
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Akshata,

Thanks for your feedback!

We're very sorry to hear that our product didn't work for you. ​Clay draws impurities to the surface of your skin, so they have to come out somehow!

If the pimples are in a spot where you normally get pimples, this is called a purge, and it’s a good thing as it means the treatment is doing its job. If they are in a different area to where you normally get pimples, it may mean that the mask is not right for you.

Please drop us an email at hello@sandandsky.com so we can understand the situation better and give you an advice. Please write in the subject title: Product review with your order number.

We are determined to help you out! We hope to hear from you soon.

Regards,
Team Sand & Sky xx

Rated 5 out of 5 stars

Good stuff

I’m using the pink clay stuff and I really like it. I will however agree with a review that it a little doesn’t necessarily go a long way. I do however strongly recommend this guys and really like their ethos.

March 16, 2021
Unprompted review
Rated 3 out of 5 stars

Hi had to contact sky and sand

Hi had to contact sky and sand . Due to an issue of a dried up pot . Not helpful at all . Told me to add water . Which I did changed the colour and consistency of the clay mask . Even though I purchased this from ASOS at a price different to the site . Asked for order number . Asked for name etc which I gave clearly stating to process a replacement. After they have contacted asos . Came back to me stating really sorry but not the outcome you wanted . Please contact asos they have there own refund and replacement. Come on sky&s and all the money you make from this product . I’m sure asos would have told me to contact you . I wasn’t after a freebie I was being honest your item dried up and it shouldn’t have it has a perfect pot with a screw lid on a lid on top of that Stephanie vickers

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

My Skin Has Never Looked So Good

I own the entire product range from Sand and Sky, with my most recent purchase being the Tasmanian Hydration range (serum and moisturizer), both of which are the bomb! I have been using S&S now for about a year and a half. I use the exfoliating facial scrub a few times a week, and intermix either the bounce mask, or pink clay mask on the other days. I use the glow drops when I think my skin could use that little "glow", and it delivers. I have also used the enzyme polish, which is also great. Their body range will leave your skin smooth, with a very faint sparkle.
I have had several dealings with customer service across my many orders. At the start of COVID they, like so many others, experienced shipping delays. The CEO herself sent out a note about this and also compensated people for their patience. I have also had technical glitches where I could not get an offer to work - no problem! Customer service was swift and helpful.
The products are not inexpensive, but S&S runs frequent promotions and offers bundle discounts on their website, both of which are great chances to stock up and save. I gifted my girlfriends S&S this past Holiday Season to spread the love.
My skin has never looked so good. For reference, I am not affiliated with S&S in any way, and I will receive nothing in return for this review.

January 3, 2021
Unprompted review
Rated 3 out of 5 stars

Very helpful customer service

Its a shame the products didn't suit my skin 😕 excellent customer service and full refund back very happy 😁

December 30, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Charlotte,

Thanks for your feedback and we're sorry that our products does not match your skin. We have checked you orders and saw that the issue has been resolved.

Please let us know if there's anything else we can help you with.

Regards,
Team Sand & Sky

Rated 1 out of 5 stars

These products are rubbish

These products are rubbish. I personally, have trialed large amounts of different brands, and used many various skin products over the years and these are really in my bottom 5. Apart from products not doing what the claim, products are overly expensive and even the mask dried out after a week of purchase. Packaging is nice, and really that is what your paying for..

December 28, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Siale,

Thanks for your feedback and we're very sorry that the mask has dried out. Please email us at hello@sandandsky.com with your order number so we can you a replacement. The clay mask has a tendency to dry if not used after 6 months but this is clearly not your case so we want to make things right.

You are welcome to send us another question too so we hope to hear from you soon.

Regards,
Team Sand & Sky

Rated 5 out of 5 stars

Awesome products

Awesome products! Use the clay mask every week for about 2 years now and my skin is so much better..! Trying out the face mask now, so far really excited about it! Skin feels amazing.

November 21, 2020
Unprompted review
Rated 1 out of 5 stars

How shameful when a large respectable…

How shameful when a large respectable company like Sand & Sky miss represent themselves by putting a promotion on a product but do not hold up their end, then to email me to inform me they no longer have any of the promotion product(convenient)
I do have photography evidence of this shameful behaviour.
Please be careful Sand & Sky customers out there

October 28, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Deb,

Thanks for sharing your feedback.

We're very sorry for the inconvenience. We have checked the conversation and unfortunately, we ran out of the free promotional product hence, we offer another freebie. We understand the frustration and we will make sure to avoid this kind of issue ever happening again.

Thank you for your patience and kind understanding!

Regards,
Sand & Sky Team 💖

Rated 3 out of 5 stars

Pink clay mask

Some reviews have said a little bit goes a long way. Small jar and mask is thick so I don’t agree with that assessment. Also no instructions as to when to do it

October 8, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Alex,

Thanks for you feedback. Sorry to hear that you find the mask a bit hard to apply. We would like to check on the product that you have received. Please send us an email at hello@sandandsky.com with the subject title: Trustpilot review so we can see your message right away. Please send us a photo of the product and the batch number.

Big love,
Sand & Sky Team 💖

Rated 5 out of 5 stars

I love everything I’ve tried!

I’ve tried the pore refining mask, exfoliator, emu apple mask and the glow drops and I love them all. I have skin that is a little bit dry, not really prone to break outs, but I don’t like the look of my pores. The pore refining mask makes my pores smaller and my face look tighter without making my skin feel dry. The exfoliating mask cleanses without feeling too harsh. The emu apple mask makes my skin feel super smooth and the emu drops do actually make my skin glow.
I did try the enzyme powder polish once after a friend brought it and while it did smooth my skin, I just didn’t like it as much as the other products. Though I’m really looking forward to trying the Tasmanian Spring Water hydration boost cream - it seems like it will be a good product to round out my skin care routine

September 26, 2020
Unprompted review

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