Sand And Sky Reviews 

655
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've had really good experience with the products and customer service - I just contacted them via instagram. I was a little worried because of all the reviews claiming they're a scam but I received m... See more

Rated 1 out of 5 stars

Worst customer service ever. Order never arrived and no reply after multiple attempts at contacting. Refunded me $17 for "late arrival" on a $171 order and then ghosted. DO NOT SHOP HERE

Rated 1 out of 5 stars

Rubbish service Mask dried up rock hard after one use! 3 attempts to contact always closing ticket early Mask dried up rock hard after used once only Thrown in bin Requested replacement o... See more

Company replied

Rated 1 out of 5 stars

Usually I dont write bad reviews but this time I feel really dissapointed. Made an order. Customer service kindly suggest to check my order status and after I give them my order number they cancelled... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Pharmacy

Information provided by various external sources

Packed with Australia’s most powerful botanical ingredients, Sand & Sky's multi award-winning Australian Pink Clay Mask draws out toxins, pollution and excess oils, while refining the pores, regulating sebum and reducing pigmentation. Instantly revealing smooth skin with a glow so bright you’ll need sunnies! The perfect pick-me-up for dull complexions, giving your skin the deepest cleanse and glow of its life! Giving impressive results from the first use, our Porefining Face Mask transforms skin that is plagued by enlarged pores, blackheads, unwanted oiliness or breakouts.


Contact info

2.0

Poor

TrustScore 2 out of 5

655 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(655)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I bought this product because of all the hype

I bought this product because of all the hype. So far its doing its job I have sensitive skin and breakouts and its helping my breakouts. I use it once a day :) the only thing I dont like is that it burns my face so bad maybe its because I wash my face with orgins zero oil face wash first so maybe the product ingredients is affecting the mask ingredients when i put it on lol. Other then that it works good.

September 17, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I love the products at Sand and Sky, not only that the customer service has been fantastic. I messaged them online with a query, and they dealt with it professionally, quickly and with charm. I would highly recommend both the products and the business etiquette. In terms of products I bought the pink clay pore refining face mask and the pink clay exfoliating treatment. Both work very well and have made my skin feel really smooth, soft and hydrated. <3 you Sand and Sky!

August 13, 2020
Unprompted review
Rated 5 out of 5 stars

Great for oily skin!

I love the Porefining Face Mask, helps keep my oily skin at bay. At first, it felt drying on the skin, but understandably as in a full skincare routine you have to seal it with moisturiser. Definitely I'd recommend! 👍

August 13, 2020
Unprompted review
Rated 4 out of 5 stars

It goes alright

It's pretty good, but it's not exactly THE BEST. It is fairly pricey, which I gave the benefit of the doubt as it's supposedly really good. However, after a few uses every couple days, my pores still aren't smaller and my skin isn't brighter like they promise. Not sure how to feel about it. I guess I'll keep using it for a bit in hopes for a difference! Will update if there is (:
On another note though, they were good with their communication. Given the current pandemic and many other online shoppers out there, they did notify me that my order was arriving a couple days late, in real time. (:

August 9, 2020
Unprompted review
Rated 2 out of 5 stars

Not worth the money

Not worth the money. Have been using the mask and exfoliator regularly for 1 month now and my pores aren't smaller, my blackheads aren't reduced, red marks are still there and, if anything, I'm breaking out more.
The mask - It does have lovely packaging (although you don't get much mask for your money, the tub is tiny), goes on nicely and washes off easily and mess free. It does also leave my skin feeling smoother and tighter for about an hour after removing but there are no longer lasting effects that I can see.
The exfoliator - feels like it's doing something as the particles are quite big and harsh but again, no difference noticed in my skin.
Very disappointed considering the overwhelming number of positive reviews on social media. It's also a very expensive mistake to have made.

August 1, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi there Sarah,

Thanks for your feedback.

We understand your concern and here at Sand & Sky, we also want to make sure you get your money's worth. We would like to address your concerns so may we request you to email us at hello@sandandsky.com? Please write in the subject title Product review with your order order number so we can easily find your message.

Have a great day ahead.

Big love,
Sand & Sky Team 💖

Rated 1 out of 5 stars

I’ve used mine once and it dried up…

I’ve used mine once and it dried up hard as a rock. Very disappointing.

July 12, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Carol,

Thanks for your feedback and we're sorry to hear that you mask has dried. This is not the Sand & Sky experience we want for you. In order to make things right may we request you to send us an email at hello@sandandsky.com with your order number and the batch number(found under the jar) so we can assist you further.

Regards,
The Sand & Sky Team

Rated 2 out of 5 stars

Very drying and expensive

This product is extreamly expensive for what it is, and it has dried my skin out worse than any other face mask I have used. Not just a little bit dry, but my face stings afterwards and large flakes of skin peels off on my nose and cheeks afterwards. The only reason I'm giving it 2 stars instead of 1 is because my pores have reduced, like it claims, but that could also be from the monstrous amounts of face cream I use after. Please don't bother, just buy something from a chemist for 1/5 of the cost if you want to use a clay mask.

June 25, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hey Mikayla,

Thanks for your feedback and we're sorry to hear about your experience.

The Australian Pink Clay range is a skincare duo that detoxifies, brightens and smooths. Pink Clay can be a bit drying so we always recommend applying a serum or moisturiser after using to keep your skin hydrated.

We want to understand more your experience so please send us an email at hello@sandandsky.com with your order number. Please do add in the subject title: Productreview, so we can lookout for your message.

Have a great day ahead.

Regards,
The Sand & Sky Team

Rated 2 out of 5 stars

Wouldn't recommend for acne

I use the clay mask twice a week. Have done for around a month.

It doesn't get rid of you acne at all and actually causes you to break out. My skin has just got worse and worse. I have PCOS which causes hormonal breakouts. I also have eczema.

It does refine your pores for a few hours and make your skin smooth. Not permanently though. Just a few hours.

June 10, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Yasmin!

Thanks for sharing your feedback!

Our products contain Australian Pink Clay which draws out toxins, pollutants, and oils that clog the pores. Clearing the pores and controlling oil & sebum production can assist in resolving acne, however, the products cannot solve acne alone.

Don't worry; it's normal to experience breakouts after using a clay product. Clay draws impurities to the surface of your skin, so they have to come out somehow!

If the pimples are in a spot where you normally get pimples, this is called a purge, and it’s a good thing as it means the treatment is doing its job.

If they are in a different area to where you normally get pimples, it may mean that the mask is not right for you. We do recommend you try the treatment again, and if you keep getting breakouts after a couple of uses, then discontinue use.

Please do drop us an email at hello@sandandsky.com with your order number so we can assist you further.

Regards,
Team Sand & Sky 💗

Rated 5 out of 5 stars

Yeah this works pretty good

I used this for the first time last night. Jumped on a con-call for work today and holy crap I must have looked absolutely terrible on past con-calls because I got so many compliments today. And that is saying a lot because the lighting and camera quality on the laptop is shitte. I did nothing different with my makeup in exception of putting this mask on for 30 minutes last night. I was both offended and flattered at the same time. It’s very pricey, but considering the feedback from others, I feel better about justifying my purchase. I have incredibly dry skin, so finding a mask that actually does something can be difficult. I personally didn’t see any difference when I woke up this morning to get to work, but when other people notice to the point of pointing it out in front of 30 other people on a work con-call, I mean, I have to say, it must be good to see that much of a difference in my face. I must have looked dead before, so, there you go.

May 19, 2020
Unprompted review
Rated 1 out of 5 stars

Don’t believe the ads

The only good thing about the whole range is the packaging - it truly is beautiful.
I’ve tried every single product and the only one I would recommend is the body scrub. It’s pretty harsh and does a good job making the skin super soft.
Emu Apple mask and drops - the mask makes zero difference. The drops have no moisturising effect, just make your face look greasy.
Clay mask - tiny little bottle. Not much product there. Very drying clay mask.
Face scrub - nothing special.
All in all I would not recommend. Very expensive cosmetics and made me break out (surprisingly!!).
Not worth the money. If you have a little extra go for Clinique - it truly does work.

May 15, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hey Sofia,

Thanks for sharing your your review about our products!

We're happy to hear that you love our Smoothing Body Sands. We understand that our product didn't do its job for you so we want to understand more. We want to know how and when you applied it so we can share some tips on how to reap benefits on using our products.

Please drops us an email at hello@sandandsky.com with your order number and also, please add in the subject title Product review so we can easily spot your message.

Have a great day ahead.

Regards,
Team Sand & Sky 💖

Rated 4 out of 5 stars

Pricey and worth trying to see if it…

Pricey and worth trying to see if it works for you
I'm in my early 30's and have spent £££ over the years trying to better the severe bouts of adult acne and scarring I've suffered since my 20's. My skin is now the best its ever been and I consistently get mistaken for a teenager. They literally wouldnt let me see a 15 at the cinema without seeing ID. I now have super clean, acne free skin with very few scars and marks visible. This isnt entirely down to Sand and Sky but they are a large part of my routine so can't knock it.

1. Pore refining mask - works like a dream. Reduces pores. I use this 2-3 times a week for the last 2 years now and its done wonders. Completely clearing up the skin. I'll use this mask followed by toner moisturiser and sunscreen. There is a replica product available at Superdrug with almost the same ingredients at a fraction of the price but it didnt work as well as this original. This is the product that is worth the hefty price tag.
2. Pore refining scrub - I love this scrub. My skins not overly sensitive and I used to use Apricot scrub prior. No more that twice a week and not on the same days as masking. Works well under makeup but again an expensive product and an alternative or homemade exfoliator would probably do the job
3. Emu apple glow mask and toner - these are nice but the mask isnt anything special. I wouldnt say it gave a glow but really nice for that moisturised feel. I would probably give this a miss as you cant justify the cost of it. The toner is lovely, I like that it's a water and oil at the same time. Its moisturising and glowy but I'm not blown away by it. Save your money and stick to a good toner and just moisturize.

Of all their products the pore refining mask is the only one I would swear by. Worth every penny as part of your regular routine

May 9, 2020
Unprompted review
Rated 1 out of 5 stars

This product just made my skin worse I…

This product just made my skin worse I don't often have breakouts but with this product I did which is very confusing. Way overpriced for no reason and the quantity and is barely anything.

May 5, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Isabel,

Thanks for sharing your feedback!

The cost of our products, reflects the price of the high quality ingredients that we used to deliver high performance products for you.

We're sorry to hear that you have experience a skin breakout. Clay draws impurities to the surface of your skin, so they have to come out somehow!

If the pimples are in a spot where you normally get pimples, this is called a purge, and it’s a good thing as it means the treatment is doing its job. If they are in a different area to where you normally get pimples, it may mean that the mask is not right for you.

Please drop us an email at hello@sandandsky.com so we can understand the situation better and give you an advice. Please write in the subject title: Product review with your order number.

Have a great day ahead.

Love,
Team Sand & Sky

Rated 2 out of 5 stars

I don't normally breakout...

I have normal skin and don't normally suffer from acne or breakouts but I find that when I use this mask I do find I break out afterwards. I think that this product is way overpriced for the amount that is given and doesn't give any good results. My skin isn't sensitive either so I am not sure why I breakout with this product. The product seems way bigger online and when it comes is way smaller than imagined.

May 5, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Mia,

Thanks for sharing your feedback!

Don't worry; it's normal to experience breakouts after using a clay product. Clay draws impurities to the surface of your skin, so they have to come out somehow!

If the pimples are in a spot where you normally get pimples, this is called a purge, and it’s a good thing as it means the treatment is doing its job.

If they are in a different area to where you normally get pimples, it may mean that the mask is not right for you. We do recommend you try the treatment again, and if you keep getting breakouts after a couple of uses, then discontinue use.

Please email us at hello@sandandsky.com if you need further assistance - we're here to help!

Regards,
Team Sand & Sky💗

Rated 1 out of 5 stars

By the last order

By the last order, it was supposed that I would get an exfoliator as a gift. they sent me one, that expires in some months Be careful with these offers. This are marketing tricks so that you order, but they sent you products they want to get rid of.

May 2, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Kerstin,

Thank you for sharing your feedback!

Here at Sand & Sky, our no. 1 priority is our customers. We're very sorry if the Exfoliating Treatment you received is nearing its expiry.

We would like to help you on this, can you please email us at hello@sandandsky.com together with your order number, batch number and expiry date. Please do write in the subject title: Productreview so we can easily lookout for you.

Hope to hear from you soon.

Love,
Team Sand & Sky 💗

Rated 1 out of 5 stars

I ordered this 10 days ago and I am not…

I ordered this 10 days ago and I am not able to track where the order is as it still has not been shipped. I have contacted Customer services and no reply, I sent a message through messenger on Facebook and they told me someone would reply in a few minutes, it's been several hours now. I have now resorted to writing to all the UK stockists to inform them not to stock this product, I am also writing to the Aussie equivalent of consumer regulator. Such a con, should be closed down. I can't even cancel my order and get my money back as no-one is responding,

April 29, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi there!

Thanks for your feedback!

We're very sorry about the trouble. Due to the impact of COVID-19 on global logistics, and increased volume of online orders across all countries that we service, our delivery partners are experiencing delivery delays that has impacted your order.

At Sand & Sky, we are working around the clock to control how the global pandemic we are facing affects you, our family. That means maintaining strict safety and hygiene procedures, for your health and the health of our fulfilment team. We will speak more about our policy on safety and hygiene below, answering some of your questions on what ‘business-as-usual’ looks like for Sand & Sky.

Please send us an email at hello@sandandsky.com with your order number so we can check your order make sure that you will get it.

Thank you for your kind understanding!

Regards,
Team Sand & Sky 💖

Rated 1 out of 5 stars

first time order nothing but issues and lies!

Had nothing but issues from my first order. Purchased the second order as I had a code for £10 off from my first order, funny enough the £10 code wasn’t working so of course I sent an email and was reassured to purchase the item and I’d receive £10 back in my account. This 2 weeks later still hasn’t happened. My FIRST order which can’t only yesterday and an emailed to state they had added an exfoliator in there I never received this?! I had to email to find out where my order was with no email to state you have too many orders and having a delay till today?! So I’ve made a £80 order which didn’t all come and my £10 still not back in my account?! These products are far too expensive to be mucked around like this. This is my last email before I look for a CEO as I feel this is a big company now and should be treating people this way. I also feel as I’m from the UK I’m not a concern and they only care about orders to Australia or America. So first time using this company and probably the last. Other people do pink clay for less money and probably get the order correct and don’t have to chase! Not happy! Want my exfoliator and my £10 back. Screen shots have been emailed and emailed saved from employee stating my £10 is to be returned.

April 24, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Elizabeth,

Thanks for sharing your feedback and concern.

We're very sorry about the bad experience. This is not the Sand & Sky experience we want for you. We have reviewed your ticket and made sure that this will not happen again. We scheduled a coachings and trainings to improved the quality and to ensure that this will never happen again.

We hope that you can check and try our products again so we can prove that we have improved. Should you need to discuss this with us further, please drops us an email at hello@sandandsky.com and we will be happy to listen to you.

Have a great day ahead.

Regards,
Team Sand & Sky 💖

Rated 5 out of 5 stars

Glowy Hydrated Skin- MUST HAVE

I tried out the Super Bounce Mask for the very first time and I seen just how amazing the product is! I did a complete full on facial with myself. I paired the Super bounce mask with the Dreamy Glow Drops and it left my skin feeling hydrated and glowy. I kept receiving a lot of great compliments from using the product.

April 17, 2020
Unprompted review
Rated 2 out of 5 stars

Apple drops for £45, no go!

Apple drops for £45?? Defiantly NOT worth the money. Didn’t do anything what so ever. Made my skin worse if anything instead of looking “glowy” sorry wouldn’t recommend for that expensive price

April 15, 2020
Unprompted review
Rated 1 out of 5 stars

It made my acne worse

I have been using the mask for about three weeks and it has actually caused my acne to get worse. I haven’t been wearing any makeup because of isolation, therefore I know it’s the mask. Do not believe the statements about it improving your acne.

April 15, 2020
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi there, Evie!

Thanks for trying our product and for sharing your feedback!

Our products contain Australian Pink Clay which draws out toxins, pollutants, and oils that clog the pores. It draws out toxins, pollutants, and oils that clog the pores. It can be incorporated into any skin routine but will not cure acne alone.

It's not unusual for the skin to experience what is called a purge when trying a new product. If you are experiencing breakouts in areas of the face that you normally experience breakouts- don't worry! Continue to use the drops as specified. However, if breakouts and irritation persist, this product may not be right for you. You may also reach out to us at hello@sandandsky.com. We will try our best to help you out.

Have a great day ahead!

Regeards,
Team Sand & Sky 💖

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look