Sands & Associates Reviews 

3,499
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, especially when dealing with stressful financial situations. Many people highlight the exceptional customer service, noting the personalized support, patience, and non-judgmental approach received. Reviewers appreciate the clear explanations and comprehensive guidance provided, which made complex processes easy to understand and navigate. The efficient service and seamless user experience helped many consumers feel supported, leading to significant financial relief and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's kindness,... See more

Service

People report positive experiences with service, with many expressing gratitude and recommending the company... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Payment

Customers had positive experiences with payment, with many expressing gratitude for the ability to manage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience with using Sands and Associates has been extremely easy and completely supportive. We all put in a bit of work to get my consumer proposal in order but in the end it all worked ou... See more

Company replied

Rated 5 out of 5 stars

I am forever grateful to Hannah Brandon she is truly professional. I had been talking myself out of seeking help/advice for months Miss Brandon and her fellow associates were excellents at... See more

Company replied

Rated 5 out of 5 stars

Kimberly to was an amazing person to work with she kept me informed and explained everything very well and easy for me as someone who was very lost with what to do going into this help my stress level... See more

Company replied

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,499)

637 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were very helpful !

They were very helpful !! In the process of this proposal. Thank so you so much. . I would definitely recomend sands and associates. 😊

June 15, 2026
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Reply from Sands & Associates

Thank you for your kind recommendation. We are happy to be able to assist you with resolving your outstanding debt.

Rated 5 out of 5 stars

The experience that me forever will be in my heart

The experience that me forever greatful, is the honesty, caring, and professional way that i was treated. Jennifer Thom was wonderful in helping me out with this. I felt like i was in the lowest time of my life, and through Jennifer, i felt like i was dealt with in a true caring manner.. I am now going to live my life debt free and forever indebted to Sands & Associates, #1 company in my books :)

June 1, 2026
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Reply from Sands & Associates

Thank you for your positive review. We are happy that you found our team honest and professional. Assisting clients with outstanding debt in a caring manner is important to us. Thank you for choosing Sands & Associates for your debt recovery needs.

Rated 5 out of 5 stars

I was drowning in a sea of debt and…

I was drowning in a sea of debt and Sands & Associates gave me a lifeline. My case manager was very supportive and provided me with the information and guidance to make the best choice for my family. The credit counsellor who conducted my counselling session was very kind, knowledgable and supportive. She provided me with lots of options and information about moving forward. I would highly recommend Sands & Associates.

July 17, 2025
Unprompted review
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Reply from Sands & Associates

Thank you for sharing your experience with us and for your recommendation. Our insolvency administrators provide the best options available for financial debt recovery. We are glad to hear our financial counselor provided helpful information for your journey towards being debt fee.

Rated 5 out of 5 stars

I am forever grateful to Hannah Brandon…

I am forever grateful to Hannah Brandon she is truly professional.

I had been talking myself out of seeking help/advice for months

Miss Brandon and her fellow associates were excellents at explaining everything and putting my thoughts at ease right from the beginning

The commercials only paint a picture, but they do not do justice for how calm and professional. My experience was, I am forever grateful, for how at ease, all the great people at sands and associates made me feel during such a stressful time of my life

July 16, 2026
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Reply from Sands & Associates

Thank you for sharing the experience you had with our team members. We are pleased to hear their support and professionalism helped to put you at ease throughout the insolvency process. Thank you for contacting Sands & Associates for debt relief.

Rated 5 out of 5 stars

Very pleased with this corporation

Very pleased with this corporation. Was very helpful, nice and friendly. Didnt judge

June 5, 2026
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Reply from Sands & Associates

Thank you for your kind words. Providing debt relief in a non-judgmental manner is important to us.

Rated 5 out of 5 stars

Would recommend

Good communication, clear helpful and gets results gave me the ability to move forward

July 10, 2026
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Reply from Sands & Associates

Thank you for your recommendation. Our team takes the time to explain the insolvency process in order to assist clients with understanding their options regarding debt resolution. We are happy to hear you are moving forward from your outstanding debt.

Rated 5 out of 5 stars

Very good company and staff

Yuliya made the whole process easy with her kindness and knowledge. We are very happy that we chose Sands & Associates and highly recommend them.

May 30, 2026
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Reply from Sands & Associates

Thank you for your recommendation. We are glad our team assisted you in your insolvency with kindness and proficiency.

Rated 5 out of 5 stars

Good experience

Good experience

July 7, 2026
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Reply from Sands & Associates

We are happy to hear your insolvency experience with our team was beneficial.

Rated 5 out of 5 stars

I highly Recommend their service!

Filing a consumer proposal was quick easy and they provide so much information on the best way to go about everything and I couldn’t be happier with their service! Highly recommend Sands and Associates for any need with debt help!!!

May 28, 2026
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Reply from Sands & Associates

Thank you for your positive recommendation. We are glad to hear that filing a consumer proposal was so effortless and you are now on the road to being debt free.

Rated 5 out of 5 stars

John at Sands & Associates

John at Sands & Associates, genuine and authentic. I was so ashamed of my financial situation, drowning in debt. Meeting John immediately set my mind at ease, he was respectful, thoughtful, honest and brought calm to my situation. The entire process was quick and convenient with an office right in our neighborhood.

July 2, 2026
Unprompted review
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Reply from Sands & Associates

Thank you for sharing your experience with us. Dealing with outstanding debt can be stress-full. Our team is available to assist clients with debt resolution options with kindness and compassion, helping to guide them with moving towards a debt free future.

Rated 5 out of 5 stars

They were very understating

They wrrr very understating. Very professional. Got everything done very quickly. Highly recommended.

July 16, 2026
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Reply from Sands & Associates

Thank you for your recommendation. We are happy to hear you found the insolvency process was done with efficiency and professionalism.

Rated 5 out of 5 stars

The people we dealt with Selena and…

The people we dealt with Selena and Iris were wonderful. Had lots of patience with us. We stumbled through a lot of it not being very tech savvy. Ever phone call and text were very helpful. Couldn't ask for 2 more caring people then them.

July 9, 2026
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Reply from Sands & Associates

Thank you for your kind review. Ensuring a stress-free debt resolution experience and assisting clients with kindness and understanding during the insolvency process is important to us.

Rated 5 out of 5 stars

Hashan Premathilaka Super Helpful

Thank you Hashan Premathilaka for everything you and your team did for me throughout the process. The support, patience, and professionalism made a real difference, and I'm truly grateful.

Sands and Associates is a blessing!

July 14, 2026
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Reply from Sands & Associates

Thank you for your positive review. Our team aims to assist our clients throughout the insolvency process with kindness and professionalism, providing guidance on the journey to becoming debt free.

Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about Regina and my experience with Sands & Associates. Financial decisions are big, overwhelming and stressful, Regina made the experience easy and seamless. I felt supported the entire time. Thank you so much !!

July 8, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are happy to hear you found our team supportive and helpful. Our staff work with our clients to ensure the insolvency process is straightforward and effortless. Thank you for choosing Sands & Associates for debt relief.

Rated 5 out of 5 stars

Promptness and friendliness was the way…

Promptness and friendliness was the way my personal financial predicament was handled. I would choice them in the future if I needed any other matter addressed

May 28, 2026
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Reply from Sands & Associates

Thank you for your kind recommendation. We are glad to hear you found our team friendly and efficient.

Rated 5 out of 5 stars

EXECELLENT

EXECELLENT! & DELIGHTED!

July 8, 2026
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Reply from Sands & Associates

Thank you so much for your kind words.

Rated 4 out of 5 stars

I had significant debt reached out to…

I had significant debt reached out to sands & associates, went threw my options send in my documents and then waited for the creditors to accept they worked hard to make sure everything was in order and I’m happy with the process it come, Hashan was great to deal with

July 6, 2026
Unprompted review
Sands & Associates logo

Reply from Sands & Associates

Thank you for your kind words. Our team reviews financial situations together with clients and provides the best options available for debt relief. They provide guidance throughout the insolvency process from gathering and reviewing creditor information, signing documents for an insolvency, to the completion and discharge of the insolvency. We are glad to hear you are pleased with the process.

Rated 5 out of 5 stars

Great customer service

Great customer service, I was so overwhelmed and they helped me feel like I can fix my financial situation. Every step was explained to me and it was an awesome feeling thank you so much sands and associates because of you I am finally feeling like am going in the right direction

May 6, 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for sharing your experience with us. We are pleased to hear our team explained the insolvency process thoroughly and guided you in the right direction, towards being debt free.

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