Sands & Associates Reviews 

3,510
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making stressful situations much easier to navigate. Many people highlight the exceptional customer service, noting how helpful and patient the team is in providing clear guidance and support throughout the process. Consumers appreciate the easy-to-understand explanations and the non-judgmental approach, which helps them feel comfortable and confident. The overall service is described as efficient and seamless, with many reviewers recommending the company for its ability to provide effective solutions and a positive user experience.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, patience, and understanding... See more

Customer service

People report positive experiences with customer service, highlighting the relief from stress and fears they... See more

Service

Clients share positive opinions on service, with many reviewers expressing gratitude for the helpful,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, with many describing it as outstanding,... See more

Payment

Customers had positive experiences with payment, finding the process simple and manageable. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am forever grateful to Hannah Brandon she is truly professional. I had been talking myself out of seeking help/advice for months Miss Brandon and her fellow associates were excellents at... See more

Company replied

Rated 5 out of 5 stars

The whole experience with using Sands and Associates has been extremely easy and completely supportive. We all put in a bit of work to get my consumer proposal in order but in the end it all worked ou... See more

Company replied

Rated 5 out of 5 stars

Working with Christie Flynn was incredible. She is so compassionate and knowledgeable on what I should do for my debt consolidation. I trusted her from day 1. I would 100% recommend Sands & Associates... See more

Company replied

Rated 5 out of 5 stars

Kimberly to was an amazing person to work with she kept me informed and explained everything very well and easy for me as someone who was very lost with what to do going into this help my stress level... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,510)

610 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Courteous

Courteous, efficient, staff.

April 28, 2026
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Reply from Sands & Associates

We are glad you found our team to be respectful and proficient.

Rated 5 out of 5 stars

They were great from start to finish

They were great from start to finish! Helpful professional and seriously a life saver ! Huge weight lifted off our shoulders thanks so much !!

May 4, 2026
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Reply from Sands & Associates

We are happy to hear our team assisted you with professionalism and that you are feeling some relief from having outstanding debt.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Sands & Associates, especially with my Licensed Insolvency Trustee, Joanne Fong. From the first meeting, Joanne made me feel comfortable and never judged my situation. She explained the proposal process clearly, answered all my questions, and kept me updated throughout. Thanks to her guidance, my proposal was accepted and I finally feel financially stable again.

April 28, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are pleased to hear you felt comfortable and supported throughout the consumer proposal process.

Rated 5 out of 5 stars

Everything was handled well with…

Everything was handled well with patience kindness understanding and no judgment they were helpful; easy to understand and talk to offered me options and had me hope. Wish I did this 10 years ago cause if I did; I’d be ahead of the game but live and learn.

January 5, 2026
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Reply from Sands & Associates

We are so happy to hear your experience with us was so positive.

Rated 5 out of 5 stars

Jag at Sand's and Associates assisted…

Jag at Sand's and Associates assisted me in preparing my proposal. He was very, patient, caring, understanding, non judgemental, sympathetic to our needs and kept us informed along the process.

April 30, 2026
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Reply from Sands & Associates

We are pleased we were able to assist you with the consumer proposal process and happy to hear that your experience with our team was stress-free and informative.

Rated 5 out of 5 stars

Thanks Michelle

Michelle was very accommodating and she guided me all through out the process. Which I really admired.

Thank you so much.

April 24, 2026
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Reply from Sands & Associates

We are happy our team was able to guide you through the insolvency process step by step towards being debt free.

Rated 5 out of 5 stars

We just wanted to sincerely thank you…

We just wanted to sincerely thank you Mr Pouyan for his help and to his team with preparing our proposal application. We truly appreciate the time, effort, and support you gave us throughout the process, and we’re very grateful for your help. We highly recommend Sand and Associates

April 30, 2026
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Reply from Sands & Associates

Thank you for your kind recommendation and sharing your experience with us. We are pleased you felt supported throughout the consumer proposal process.

Rated 5 out of 5 stars

Prompt and efficient

Prompt and efficient. Catherine Harris was a pleasure to work with

March 15, 2026
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Reply from Sands & Associates

Thank you for your kind words. We are happy you found our staff pleasant to work with.

Rated 5 out of 5 stars

I felt very comfortable and not being…

I felt very comfortable and not being judge ..I feel I have a second chance to rebuild my life and get back on track ..

April 13, 2026
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Reply from Sands & Associates

We are glad your experience was comfortable and non-judgmental. And that you are looking forward to rebuilding your life and finances.

Rated 5 out of 5 stars

At the beginning I was a little…

At the beginning I was a little apprehensive about what was going to happen, BUT after talking to Annette and her team I felt I was in good hands, they were professional, caring and supportive and very helpful, I would recommend Sands and Associates to anyone who found themselves in financial crisis, thanks for a great experience, great team, THANKS AGAIN

April 21, 2026
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Reply from Sands & Associates

Thank you for the wonderful review and recommendation. Deciding to pursue an insolvency can feel overwhelming. One of our objectives is to support our clients throughout the insolvency process in a compassionate and professional manner.

Rated 5 out of 5 stars

Application

Ease of application and the staff was very profesional and helpful.

April 21, 2026
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Reply from Sands & Associates

Thinking about and pursuing an insolvency can be challenging. We aim to assist clients throughout the process with professionalism.

Rated 5 out of 5 stars

The staff was great and comforting and…

The staff was great and comforting and very understanding and made me feel I wasn’t alone and made me feel very comfortable .

April 28, 2026
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Reply from Sands & Associates

Our team understands that insolvency can be stressful and we are glad you felt welcomed and supported.

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. All options were explained to me so I understood the process.

April 28, 2026
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Reply from Sands & Associates

We are glad that the insolvency process was explained in an easy to understand manner.

Rated 5 out of 5 stars

Sands Trustee provided a calm and…

Sands Trustee provided a calm and thoughtful approach to my inquiry and helped me achieve my financial goals.

April 28, 2026
Sands & Associates logo

Reply from Sands & Associates

We are pleased to hear your experience put you at ease and is helping you achieve your financial goals.

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