Everything was so well managed from email to drop off - fault diagnosed and repaired . James and the team were professional and efficient in getting the issue fixed .I would recommend them as first te... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having purchased a 2017 Audi A1 from an elderly couple who had not required a Sat Nav, I was shocked that my local Audi dealer could not install any mapping system saying the car was too old. They... See more
Company replied
Well what a day we travelled over two hours from Kent to surbiton to SNS services. We’d had terrible customer service from VW in Ashford who quoted us over £5k to provide a new infotai... See more
Company replied
I’d contacted SNS after buying an approved polo which hadn’t had sensors or a camera added from the factory. The team were quick to respond to any questions from my first contact and kept me up to dat... See more
Company replied
Company details
Contact info
Unit G, Argent Court, KT6 7NL, Surbiton, United Kingdom
- 0808 2220000
- sales@satnavsystems.com
- www.satnavsystems.com
4.7
Excellent
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic communications with Hamid and done a great repair job
Fantastic communications with Hamid. Price for repair and updating Radio/Sat Nav MIB STD2 PQ + NAV on a T6 Transporter was by far the best price I found. The support via email with Hamid was at a superb level, taking time to explain the options available without any pressure to proceed. Original quote prior to receipt of the unit had quite a wide variance but diagnostics would be undertaken prior to agreement to have the repair done and it ended up being at the very lowest end of the estimate. So impressed with this company, would highly recommend them and would definitely be my first option in the future.
February 6, 2023
Unprompted review
Reply from SNS - (SatNav Systems)
Thank you very much for your feedback/review. Please do not hesitate to contact us if we can be of any further assistance
Advertisement
Blank MIB screen
I took my Golf to this company with a problem with the MIB. The VW dealership quoted £150 for diagnostics and between £1k and £3k to fix. This company diagnosed for free and fixed within 45 minutes for less than £500! He also spent time with me showing all the features my car has that I wasn't aware of. Would thoroughly recommend this company and would definitely use them again.
August 8, 2022
Unprompted review
Reply from SNS - (SatNav Systems)
Thank you very much for your feedback/review. Please do not hesitate to contact us if we can be of any further assistance
Excellent service and overall experience.
Very impressed with the service offered. They replaced the faulty motherboard in my Passat system very quickly and efficiently, exactly as promised. I would not hesitate to use them or recommend them based on my experience. Well worth the journey from Cumbria!
June 9, 2022
Unprompted review
Reply from SNS - (SatNav Systems)
Thank you very much for your feedback/review. Please do not hesitate to contact us if we can be of any further assistance
Audi MMI Fault
Contacted Satnav Systems after my A6 MMI developed a fault. Contacted them via the website and received a prompt response and an appointment was made , no charge for the investigation in this instance, parts ordered and changed within a reasonable timeframe (It was Christmas). Had the main board changed today and the maps updated to 2021 spec. I would definitely recommend using them.
January 20, 2022
Unprompted review
Reply from SNS - (SatNav Systems)
Thank you very much for your feedback/review. Please do not hesitate to contact us if we can be of any further assistance
How on earth do you contact these people?
This company must be throwing work away! I filled in the form on their website to enquire about a job, but the form was rejected, saying I hadn't entered the vehicle's chassis number. Yes I had! And I checked it.
Next I tried to contact them by phone. There's an automated switchboard, and I selected option 2 "Retail." I got a recorded message repeatedly asking me to enter an extension number, which of course I don't have. I tried again, this time I selected option 1"diagnostics." Same result. I couldn't get to speak to anyone.
I don't like to criticise a company I have never used. But I feel they should know there is a problem. Looks like you won't get my business Satnav, but I did try.
A high-tech company that can't get it's own technology to work. Doesn't look good!
August 24, 2021
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.