SATURN  Reviews 

Received my item in good condition

It took more than 1 week to ship the product. Support is very poor

Friendly and helpful
The woman in the store with the washers and dryers was very helpful in explaining some of the different features and pros and cons of the different models - even though she didn't speak good English and I only know a few words in German, she worked hard to make sure she understood my needs.
The gentleman in the television department also helped me get a good deal on a great TV.
The delivery crew who came later to install the appliances also worked through a language barrier to make sure things were installed the way I wanted them and to be sure I understood how to use them.

I had only a good experience. I bought a monitor and did not like it, but I returned it with no issues.
Bought another one online and received it very quickly.
They have their own brands like PEAQ, with solid products at low prices.
Tons of products to check offline (at least in Berlin). So highly recommended.

"Great service, friendly staff. "

They speak English

I returned a Lenovo laptop to Saturn Koblenz on May 21st. According to DHL tracking, the device was received and registered by the market.
Despite repeated emails and confirmation from customer service that the return was acknowledged, I have still not received my refund. It has now been two weeks!

Customer service either ignores my requests or promises to "check" the refund but never gives a clear answer or timeline.
The delay is causing me unnecessary stress and financial difficulties.

Saturn’s process is totally non-transparent and not customer-friendly.
I would not recommend buying expensive electronics from them if you expect a reliable return and refund process.

Because of this delay, I cannot purchase a new laptop, which affects my work and daily life. Saturn shows no understanding for their customers' situation.

Please avoid Saturn and choose a more responsible retailer!

My Switch 2 preorder happened smoothly and the company committed on the delivery date as well

The staff was very helpful. The variety of products allowed me to chose the best one for me. The prices were great.

The delivery via DHL made life really easy when it comes to choosing the delivery day and making it possible to receive my order on a Saturday, especially important for people who don’t work from home like myself. Thanks :)

It’s been almost a month since I ordered my e-bike from Saturn, and I still haven’t received it despite a clearly promised delivery date.

There was no shipping confirmation, no communication about any delay, and customer service has either been unresponsive or extremely slow to reply. I was also charged €40 for shipping, even though I would have gladly picked it up at a local store in Munich if that option had been available.

What’s even more frustrating: their product review feature doesn’t work it just shows an error message every time. I have screenshots about broken review and help sections.

Overall, this has been my worst online shopping experience so far. Unfortunately, I cannot recommend Saturn based on this.

Great price, nice staff

The Most useless Client Support ever, my Card was compromised and somehow I was charged by Saturn 1.4K Euros, I wrote to the Support asking to cancel the order or remove my card and they said that I need to go to police and report a fraud and they cannot cancel the order because the information is not complete and it is against GDPR. They seem not to care how customers are paying for the goods…

One of the worst customer service I have ever experienced. If you do not speak German its better not to go in store. I order a phone online with Financing and went to pick up at the store. The employee at the pickup asked me if I speak German, to which I said no. (I just finished A2 and still not confident in speaking) the just said its not possible to give me the phone because the financing information needs to be communicated in German and walked away. After repeatedly asking him to show me where it is mentioned that German language is a requirement and asking for a manager. He finally said a colleague of his will help me in English. When I asked him why did he say before it was not possible. he kept on shouting that I need to wait.

The Manager Chris was unhelpful. I told him what happened with the help of an employee who spoke English. After hearing my complaint. He just said sorry and walked away.

I am absolutely appalled by the atrocious and deceptive customer service I have experienced with MediaMarkt/Saturn. After purchasing the SONY WH-1000XM4 headphones and facing an issue where they suddenly stopped charging, I submitted them for repair under warranty. However, after weeks of waiting, I was informed via email that the issue was not covered by warranty and that I would be required to pay an outrageous 110 Euros for a simple circuit repair. To add insult to injury, I am also being charged an additional 40 Euros just for "transportation and inspection costs" if I decide not to go through with the repair.

This is nothing short of a scam! These hidden charges should have been disclosed to me up front, not sprung on me after weeks of waiting. To withhold my property unless I pay these extortionate fees is unacceptable and highly unethical. The fact that you are now holding my headphones, which are worth 249.99 Euros, hostage unless I pay an inflated sum, speaks volumes about the predatory practices you are engaging in.

I strongly condemn the fraudulent and manipulative tactics you are using under the guise of "customer service." This is a blatant attempt to extract money from customers who trust your company. I expect an immediate resolution to this matter, or I will take further action to ensure my rights as a consumer are respected.

Online shopping is super easy and the website gives lots of useful information.
All experience was good from easy and friendly application to fast preparing of package and delivery

amazing for electronics and household podcuts… a fantastic online shopping experience that's super easy to use. the quality and selectiono of products make it worth the price. Btw the pisces are not bad at all, but not for everything ;)