Liz from SGC, was polite, friendly, and knew her job very well. She was very good at explaining things and also patient, with much more time spent on detail than we expected, to ensure our new phone... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had issues accessing Networks/Non Microsoft Apps following an upgrade on computer. Same day response on a ticket and contacted shortly after initial request. All done and complete within 10-15 mins... See more
Liz was excellent from start to finish. She clearly explained everything and carried out the work efficiently and professionally. She installed new network ports and a communications cabinet in ou... See more
Definately the knowledge and friendliness of the Engineers. Nothing is ever to much trouble for them to sort and they are always calm which makes me feel so much better. Especially David Britten, he... See more
Company details
Written by the company
Our company has been bringing people and technology together to facilitate and improve the way that we communicate for over 60 years. The changes have been both subtle and extraordinary, but they always come back to reducing the delay in sending and receiving vital messages. We have continually evolved better applications for these communications to be handled and made sense of, leading to new and exciting ways of communicating and collaborating.
Contact info
United Kingdom
- www.scg-sw.co.uk
4.8
Excellent
401 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful speedy response on…
Wonderful speedy response on "housekeeping" matters. Thank you
November 4, 2025
My elderly parent was without a phone…
My elderly parent was without a phone line for awhile. Matt took the call and was brilliant and reconnected this remotely and made certain that the phone and TV were back online. Very calm and easy to deal with first class!
Thank you
October 31, 2025
first class technician very helpful
October 31, 2025
Great customer service from Archie
Great customer service from Archie. Responded quickly to a fault and kept us informed.
October 27, 2025
We moved onto SCG hosted telephone…
We moved onto SCG hosted telephone system and were trained and aided by Keian. The whole switch over went through with no issues at all and Keian was very responsive and helpful throughout the entire process and only "handed" us back to customer services when we were competent with the system and had no further questions. The system works extremely well and I would recommend it.
October 15, 2025
Prompt attention after call and very…
Prompt attention after call and very patient gentlemen in helping me with my problem
October 21, 2025
Unprompted review
Could not access internet as wi-fi…
Could not access internet as wi-fi adapter fault diagnosed. You informed me that you had reset my password to cure it but a spelling error meant it still did not work. I then checked the password, discovered the fault, corrected it and then wi-fi was restored.
October 9, 2025
This worst service ever experienced
This worst service ever experienced, taken weeks to sort out a problem with the microphone. The speaker now has a problem and the laptop is now stuck in admin mode. Still not resolved !
October 7, 2025
Friendly and efficient
Really friendly and helpful service from Gareth, got it all sorted really quickly! Would really recommend!
October 6, 2025
Unprompted review
resolved quickly
Luke recently sorted out some mobile issues I was having, very helpful and efficient!
September 18, 2025
10/10 service from Amir!
October 2, 2025
Unprompted review
Pickup Group
Excellent support from Luke who is always helpful and understanding of our requirements.
September 18, 2025
Unprompted review
Ticket: 2972127
Ticket: 2972127
Amir as always was very helpful, polite and efficient at getting the problem resolved.
October 1, 2025
Unprompted review
Amir helped with my issue connecting to…
Amir helped with my issue connecting to the printer. After a call and a few minutes, all was sorted! Fantastic support and service as always.
September 29, 2025
Unprompted review
Great service 2966022
Great service, Gareth was polite, helpful and sorted my issue quickly. he was very knowledgeable and everything he did was explained why he did it and he showed me what to look out for in the future. I had to set something up and he agreed to call me back in 5 mins and he did.
September 25, 2025
Unprompted review
As always Heinrich went above and beyond
As always Heinrich went above and beyond helping me sort a number issues this morning. Always a bit of banter thrown into the conversation too. I knew he was very busy but I didn't feel at any point rushed.
Sorry Heinrich - this just means I always ask for you!! :)
September 23, 2025
Unprompted review
The very helpful young man solved the…
The very helpful young man solved the problem and connected all my devices to the new router.
September 22, 2025
Unprompted review
Wildex Phone Setup
Spoke with Luke Withey regarding Wildex phone setup. He was very knowledgeable and answered all the questions I had regarding these phones, streamlining our in-house processes.
September 19, 2025
Unprompted review
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