Good afternoon, I am contacting you with regards to the food hamper I ordered for my mums birthday. As you can see from the attachments that I contacted you online and also telephoned the foll... See more
Scottish Hampers
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See what reviewers are saying
I selected a bespoke hamper due to allergies and customers dislikes, to send to a customer of ours. Half the produce was missing, then some random (much cheaper alternative) replacements made for o... See more
If you want a stress-less journey think twice about this company. 1. I ordered a hamper a week in advance for my son’s birthday, attracted by the option to make up your own. 2. There was immed... See more
Company replied
I've used Scottish Hampers several times now and most recently opted for a custom made hamper. I ordered the Thursday morning and it arrived the next day by 9am perfectly assembled and packaged... See more
Company replied
Company details
Information provided by various external sources
Scottish hampers and gourmet food specialists - create your own scottish Gift and corporate hampers
Contact info
508 Main Street, ML4 1DL, Glasgow, United Kingdom
- 0845 834 0086
- enquiry@scottishhampers.co.uk
- www.scottishhampers.co.uk
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This was bought as a Xmas pressie and…made a really good present
This was bought as a Xmas pressie and receivers delighted
December 19, 2020
Reply from Scottish Hampers
Hi Norma,
I'm so glad that your selected Xmas present was well received and enjoyed.
I appreciate you getting in touch to leave a review.
Thank you,
Ross | Scottish Hampers
Brilliant service
Brilliant service. Pick your own product hamper arrived in Germany with no problems, one very excited son with a taste of Scotland to remind him of home.
Was notified of collection and delivery.
Worth every penny
December 18, 2020
Reply from Scottish Hampers
Vivienne,
Thank you so much for your review. I appreciate you taking the time to detail how your son enjoyed his gifts and a little taste of Scotland at a time when he couldn't get home due to travel restrictions.
I hope this will keep him going until he can get home for a reunion.
Thanks again,
Ross | Scottish Hampers
The hamper was sent to my sister-in-law…
The hamper was sent to my sister-in-law in East Lothian, so this reflects her comments. The hamper arrived early by several days, which is fine. The selection and quality of the contents were very well received. She appreciates the gift can be enjoyed over an extended time. She also appreciates that there is no chance of duties to pay since the supplier is in country, that is, nothing shipped from USA.
December 15, 2020
Reply from Scottish Hampers
Hello Bruce,
I appreciate you giving us such a kind review and taking the time to write.
This year we had to bring forward a lot of the hamper deliveries to ensure that our customers all recieved their hampers on time due to the extended delivery times from our parcel delivery agent so I hope it was not too much of an inconvenience that it arrived a few days early.
I'm happy that your sister in law will enjoy our selection of products and this will keep her going over the festive period.
Many Thanks,
Ross | Scottish Hampers
Bit average for the prices
Bit average for the prices. Ordered a large build yourself hamper for my parents. Cake I ordered was not included and replaced with a christmas cake which was very cheap looking and could be bettered by most of the major supermarkets at a lower price. The box was not the sturdy cardboard hamper I had purchased but a collapsible rough looking box which wasn't even constructed properly. Asked for this to be delivered on 17th December due to inclusion of fresh items but can much earlier so the items will only have a couple of days left after gifting it. Probably wouldn't use them again. Have tired to ring and e mail to discuss but no reply to e mails or calls and beware the phone number is a premium rate number with no geograpical alternative.
December 15, 2020
Unprompted review
Reply from Scottish Hampers
Hi Debbie,
Thanks for your feedback.
I believe we have discussed over email in December and refunded you for box that was sent and the cake which you were not happy with.
Based on your feedback, we've updated our telephone number to a local UK landline number.
Our email autoresponder did say there would be a delay in replying due to the influx of orders at the time so apologies that it wasn't fast enough.
Hopefully the hamper was enjoyed.
Thanks,
Ross | Scottish Hampers
First class!
Great range of different products, excellent customer service and delivery. Bought as gifts and recipients delighted!
December 14, 2020
Reply from Scottish Hampers
Hi Chris,
Thanks for taking the time to write a kind review, it is wholly appreciated.
I'm glad the gifts were received well and enjoyed by all.
Thank you,
Ross | Scottish Hampers
lovely products to choose from
lovely products to choose from, liked the ability to build my own personalised hamper. On the downside the website is not the best. Saving a hamper and then trying to retrieve is very poor had to start from scratch again.
November 19, 2020
Reply from Scottish Hampers
Hi Heather,
Thanks for your feedback.
We work hard to select our products to ensure they are the right mix and showcase some of Scotland's finest produce and I'm glad you liked them.
I'm sorry to hear you had issues with our site and retrieving your hamper that you had built. I will look into this with our developers to make sure that this is resolved and hope that you will be able to order again soon.
Thanks,
Ross | Scottish Hampers
Reply from Scottish Hampers
Hello Jeffrey,
I'm sorry but your review isn't a reflection of our service.
Our system prints the address on the labels that you input.
Upon checking tracking, you contacted UPS to change the address, although it was yourself that input the address. The package was delivered to the correct address.
Feel free to get in touch to discuss.
Thanks,
Ross | Scottish Hampers
I recently placed an order and was very…
I recently placed an order and was very happy with the hamper. choices. However, it is taking nearly THREE WEEKS for my order to be delivered to a Scottish address. Why such a long delivery time?
November 16, 2020
Reply from Scottish Hampers
Hi Rhona, Thank you very much for your order and your feedback!
I have checked and you have requested for the order to be delivered on 4th December. (There is a product selected that will not become available until 1st December as it is a festive ordered product, but if you wish I can offer a substitution and I can dispatch immediately and have delivered this week).
Please feel free to get in touch and confirm if you'd like this to happen - hello@scottishhampers.co.uk.
Kind Regards,
Ross | Scottish Hampers
I have used Scottish Hampers many times…
I have used Scottish Hampers many times and the service and products are always excellent.
November 12, 2020
Reply from Scottish Hampers
Hi Kevin,
Thank you very much for your kind review.
I appreciate you taking the time to write about your experience and I'm glad that the hamper was recieved promptly and enjoyed.
Kind Regards,
Ross | Scottish Hampers
Nice and easy website to navigate
Nice and easy website to navigate. Prices ok but could do with a better selection foods.
November 8, 2020
Reply from Scottish Hampers
Hi Mark, Thank you for your kind review of our website. I appreciate you taking the time to share your experience and how easy you found the site to navigate. We are constantly adding new products and different variations of stock, so whilst we might not have everything you were looking for this time, I hope you will find a better variation on your next visit.
Thanks once again for sharing,
Ross | Scottish Hampers
Beware!
If you want a stress-less journey think twice about this company.
1. I ordered a hamper a week in advance for my son’s birthday, attracted by the option to make up your own.
2. There was immediate confirmation on the website, but none by email.
3. After a few days I phoned asking about the tracking procedure. I was repeatedly diverted to an answerphone on a premium cost line.
4. I emailed my inquiry to receive a ‘will respond within 36 hours’ auto message.
5. Eventually they responded, telling me that I will be getting full dispatch and tracking details.
6. None came. Silence.
7. The hamper did eventually arrive - a day late, missing the important event.
August 15, 2020
Unprompted review
Reply from Scottish Hampers
Hello Steve,
Firstly, I apologise for the disappointment in your experience overall. We pride ourselves on offering exceptional customer service, and on this occasion we failed to impress.
Our website does send confirmation emails as soon as orders are confirmed, it also sends updates throughout the process and then finally a reference number for tracking your shipment so it's possible that the emails were stopped by a junk mail or spam filter.
As a small business we've recently been overwhelmed by the support from our customers as well as our order intake.
Finally I can only apologise that the hamper did arrive late. Whilst being dispatched in plenty of time to arrive at the destination, the volume of packages meant that it wasn't possible for the carrier to deliver it on the day. Whilst this isn't the norm, this does happen in exceptional circumstances.
Once again, please accept my apologies.
Many Thanks,
Ross | Scottish Hampers
Brilliant and speedy
July 9, 2020
Unprompted review
Reply from Scottish Hampers
Hi Janet, Thank you very much for your review. I hope you were pleased with your hamper.
Ross | Scottish Hampers
Avoid!
Ordered 2 hampers to arrive today so it would be gifted this weekend. Nothing arrived to our offices (we left at 17.00) and apparently delivery was attempted at 16.15. How is that possible? No tracking number has been provided, their lines were not in service since 15.30. When finally got a response, they said that they do not control UPC deliveries. So, I am out of almost £230 for hampers that will arrive eventually sometime next week and they be completely irrelevant when they come. I will warn other businesses not to use this service as all blame will be shifted on UPC drivers in the event of an issue. No refund has been offered or any apology for inconvenience. Worst service ever.
July 20, 2018
Unprompted review
Rather nice at the end of the day and…
Rather nice at the end of the day and very little improvement needed!
April 20, 2018
Unprompted review
Items Missing, but Excellent Reponse
EDIT: While I'm still a little disappointed about the faff caused, I must admit that the company have been excellent at dealing with the issue of missing items. I understand mistakes happen, and what's most important is how the company deals with them, and I can say Scottish Hampers actually dealt with it in an exemplary manner. I'll now certainly willing to give them another try in future, thank you.
December 22, 2017
Unprompted review
Reply from Scottish Hampers
Good Morning Tom, I would like to sincerely apologise for the missing items in your order and address your review. You emailed us at 10,30pm last night and then left a voicemail at 11.00pm, my colleague called the number you left at 9.30am this morning and left a message with her personal mobile number asking you to call her back as our office internet and phone system is down at the moment. I also have sent you an email at 10.15am this morning with an explanation and offer of refund and resolution to your complaint. If you can check this and get back to me as soon as possible we will sort this out for you today, I assure you we certainly have not left for Christmas! I look forward to hearing from you as soon as possible. Regards, Kathryn McCormick
Edit - After receiving an explanation I have understood the issue
After being contacted by their support I understood the order was not delivered due to an exceptional situation.
February 15, 2017
Unprompted review
Nice Hamper
I purchased a hamper for friends for their Christmas. Having used Scottish Hampers before I felt sure I could trust that the hamper would be good quality and the items contained in it just a little different. Scottish Hampers website is easy to use, service is reliable and efficient and receivers of said Christmas gift were absolutely delighted. What more could you ask? Would definitely use again in future.
February 11, 2017
Unprompted review
Reply from Scottish Hampers
Elizabeth lovely of you to leave such kind words it is very much appreciated. Glad to hear you are a returning customer and we look forward to welcoming you back as a future client. Our new Hamper ranges have just launched so we invite you to browse them at your convenience.
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