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ScottishPower Reviews 

200,054
•
TrustScore 4.5 out of 5

4.4

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 62,237 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, friendly, and informative, often going above and beyond to assist. The customer service is consistently described as excellent, with many appreciating the efficient and understanding approach to resolving issues. Reviewers also find the overall service and user experience to be smooth and intuitive, making interactions easy and satisfactory. However, some customers also noted concerns regarding pricing, with some finding electricity costs to be high or subject to unexpected increases. Conversely, a small portion of people felt dissatisfied with certain aspects of customer service, citing difficulties reaching a human, receiving conflicting information, or experiencing rude interactions.

What people talk about most

Staff

Consumers find staff to be very helpful and polite, often going out of their way to ensure satisfaction and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, friendly, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the overall... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process of reading meters,... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding prices competitive and even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Electricity price is extortionate No excuse for this price in Scotland We do not use gas for generation and the price is based on that Smart meter not showing present consumption so useless

Rated 5 out of 5 stars

I am so cross eith myself as I have forgotten the gentleman's name. He was so informative and went out of his way in explaining and researching all my Gas/Elec usage to make sure I achieve best financ... See more

Company replied

Rated 5 out of 5 stars

For the first time in a number of telephone calls to your company I have nothing but the highest admiration for the Lady to whom I spoke. She was outstanding. Unfortuently I did not confirm har nam... See more

Rated 5 out of 5 stars

Have managed our account with Scottish Power online for some years now. It is intuitive and customer friendly. Had a query when looking to take out a new contract this year, our current Fixed Price co... See more

Company replied

Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier

Written by the company

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone

ScottishPower

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

200K reviews

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4.4

All reviews

(200,054)

60,077 reviews in the last 12 months

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Rated 5 out of 5 stars

I spoke to agent he was very kind I…

I spoke to agent he was very kind I explained why I was calling and he dealt with my call in the best possible manner he explained everything to me and got everything sorted out for me. So Thankyou I am very happy with Scottish power.

August 8, 2026
Rated 4 out of 5 stars

Slow service

Customer service, the girls I spoke to were very nice, but my situation could have been resolved a lot earlier. I started having problems a week earlier before it was actually resolved.

My meter wouldn't accept the top up codes. I had trouble accessing the emergency money in the metre, it took me a more of a girls ages to get its work because she couldn't access the meter remotely to resolve the issue. I had to put two lots of money into the meter, plus Scottish Power gave a cash code to me to put into the meter, but that didn't work either.

But it took another five days before an engineer was sent out to my property, but I had to go without electricity for about eight hours that day.

So customer service staff good , but protocol extremely slow. I'm registered with Scottish Power as being disabled one thing you that I was having problems in the machine which they should have sense out and engineer and not left it to get to this stage in my opinion there should be more care taken I should not have been allowed to go without electricity once my electricity had failed for the second time they should have done something about it.

August 8, 2026
Rated 5 out of 5 stars

Amrit was extremely helpful and to say…

Amrit was extremely helpful and to say I was very frustrated at the beginning of the call he made me at ease and listened and supported me with everything and did everything he could to help. Excellent customer service and care. Wonderful Amrit

August 8, 2026

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