Excellent that one can speak to a living person without having to go through chatbots and all the other AI obstacles put there to deter us from calling. Very good telephone response time, even though... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy company to deal with, with fair costs and a variety of tariffs to choose from. With the app there's all sorts of incentives too, such as paying less for using at certain times - which encourages... See more
Company replied
I’ve been a client for the past 2 years and half and never had issues with communication. ScottishPower always responded to my enquiries. Easy to contact. I am leaving them because I moved home and wa... See more
Company replied
I have been with scottish power over 20 years, almost 16 at my current address. I have always found them to be honest and reliable. I'm loving the half price electric on a weekend and being able to us... See more
Company replied
Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
200K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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good service during account set-up
good service during account set-up and subsequent clarification of start position of contract
July 27, 2026
Reply from ScottishPower
Hi, Ian.
We're so glad to hear that you experienced good service during your account setup and when clarifying the starting position of your contract. Thank you for sharing your positive feedback!
Many thanks,
Saif
Always pleased to find a text message…
Always pleased to find a text message about a time saving in the evening. Thank you for this, I always use it along with my other time saving schedules.
August 7, 2026
Reply from ScottishPower
Hi, Iona.
We're so pleased to hear that our text messages are helpful in saving you time, especially when combined with your other schedules.
Many thanks,
Saif
I couldn't recommend scottish power…
I couldn't recommend scottish power enough, after my previous energy company experience and the endless unexplainable £600 monthly bills I had finally managed to pay off the stupid balance and move. Since moving to Scottish power though its been an absolute breeze, the app makes it so easy to view my bills, which they actually send me every month and not just when they decide its necessary like my old provider. They contact me to make sure I'm getting the best out of the facilities they provide and made sure everything was set up OK, my smart meter works so well so i can keep an eye out if I need to be more careful with energy usage, and the app in general just makes everything easy to do for myself. I've even refused to move to a slightly cheaper rate elsewhere because I'm so happy with how they helped me get back on my feet that I couldn't leave.
Thank you Scottish power, you really made a mums life easier to cope with.
August 7, 2026
Reply from ScottishPower
Hi, Niomi.
We are so happy to hear about your positive experience with us, especially after the challenges you faced with your previous energy provider. It's truly rewarding to know that our app, regular billing, and smart meter functionality have made managing your energy easier and provided you with peace of mind. We appreciate you recognizing our efforts to ensure everything was set up correctly and that you're getting the most out of our services. Your loyalty means a great deal to us, and we are committed to continuing to provide you with excellent service. Thank you for sharing such a wonderful review.
Many thanks,
Saif
Reply from ScottishPower
Hi, Mary.
We are so pleased to hear that we are always helpful. We truly appreciate your kind words and positive feedback.
Many thanks,
Saif
Reply from ScottishPower
Hi, Tim.
We are so pleased to hear that you are kept informed and up to date through our app. Thank you for your positive feedback!
Many thanks,
Saif
Using illegal mailing lists
Using illegal mailing lists. GDPR requested and ignored. Reported to the ICO.
August 7, 2026
Unprompted review
I just like them
August 7, 2026
Reply from ScottishPower
Hi.
We are so pleased to hear that you like us. We truly appreciate your kind words and positive feedback.
Many thanks,
Saif
Good and bad feedback
I love that I can put my meter readings monthly, easily and pay for what I use. I pay immediately, its sorted. However, I don't like that I get a reminder to pay 3 days later, after I've paid, and my rate is higher than a dd payer, who can cancel the dd with the bank at any time and end up in arrears which I never am
August 7, 2026
Meter Reading Issue ResolvedScottish Power advisor Keith was…
The Scottish Power advisor Keith was very helpful in resolving a meter reading issue I had. He rectified the problem quickly.
August 6, 2026
Reply from ScottishPower
Hi, Bill.
We're so pleased to hear that our advisor was very helpful in resolving your meter reading issue and rectified the problem quickly. Thank you for your wonderful feedback!
Many thanks,
Saif
It's all good
It's all good . Get a bill every three months , pay it , sit back , use the gas . What could go wrong ?
August 7, 2026
Reply from ScottishPower
Hi, Julian.
We appreciate you sharing your experience. We are pleased to know that our service is meeting your needs. Thank you for your feedback!
Many thanks,
Saif
Very good customer service
Very good customer service, got through within minutes. Hopefully my issue will now be resolved.
August 7, 2026
Reply from ScottishPower
Hi, Denise.
We're so pleased to hear you experienced very good customer service and connected with us quickly. We hope your issue is resolved to your satisfaction!
Many thanks,
Saif
Easy to use app
August 7, 2026
Reply from ScottishPower
Hi, Kazi.
We're so glad to hear you find our app easy to use! Thank you for your positive feedback; we truly appreciate it.
Many thanks,
Saif
The advisor was very polite and helpful
August 7, 2026
Reply from ScottishPower
Hi, Michelle.
We are so pleased to hear that our advisor was polite and helpful. We truly appreciate your positive feedback.
Many thanks,
Saif
The company is just so bad was meant be…
The company is just so bad was meant be on a set tariff and they have changed it 3 times charging me more I definitely won’t be saying with the company when I do move
August 7, 2026
I needed to change my E mail .was done…
I needed to change my E mail .was done quickly with no fuss
August 7, 2026
Reply from ScottishPower
Hi, Carole.
We appreciate your feedback! We're glad to hear that your email change was handled quickly and efficiently. It's great to know we could assist you without any fuss.
Many thanks,
Saif
Reply from ScottishPower
Hi, Liz.
We're so pleased you found the setup easy and appreciate the regular statements and savings opportunities. Thank you for your feedback!
Many thanks,
Saif
Reply from ScottishPower
Hi, Emelia.
We are so pleased to hear that you found our service to be professionally helpful and supportive. We truly appreciate your positive feedback and the five-star review!
Many thanks,
Saif
Calling the bereavement help line
Calling the bereavement help line was helpful, polite and quick.
August 7, 2026
Reply from ScottishPower
Hi, George.
We're so pleased to hear that our bereavement helpline was helpful, polite, and quick. We truly appreciate your positive feedback during such a difficult time.
Many thanks,
Saif
Patient polite and could not have been…
Patient polite and could not have been more helpful.
I am grateful
August 7, 2026
Reply from ScottishPower
Hi.
We're so pleased to hear that our team was patient, polite, and incredibly helpful. We truly appreciate your wonderful feedback and are grateful for your kind words!
Many thanks,
Saif
You always keep the customer informed…
You always keep the customer informed about electricity consumption, electricity prices, and other things that are necessary, and that's very go
August 7, 2026
Reply from ScottishPower
Hi, Majid.
We're so pleased to hear that you find our updates on electricity consumption and prices helpful. Your positive feedback is greatly appreciated, and we're glad to keep you informed.
Many thanks,
Saif
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