ScottishPower Reviews 

199,912
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 61,695 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and knowledge, often resolving issues efficiently and providing clear explanations. Many people appreciate the ease of communication and transparency, highlighting the ability to speak with real people. Reviewers frequently mention good value and fair costs, with various tariffs available, contributing to a positive experience. However, some customers noted issues with smart meters, including delays in fixes or incorrect readings. A few also found pricing ambiguous, citing unexpected bill increases or charges. Some experienced dissatisfaction with specific customer service interactions, such as live chat agents cutting off conversations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the quick resolution... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use of the app and... See more

Price

People report ambiguous experiences with price, with many customers appreciating flexible, half-price... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent that one can speak to a living person without having to go through chatbots and all the other AI obstacles put there to deter us from calling. Very good telephone response time, even though... See more

Company replied

Rated 5 out of 5 stars

Easy company to deal with, with fair costs and a variety of tariffs to choose from. With the app there's all sorts of incentives too, such as paying less for using at certain times - which encourages... See more

Company replied

Rated 5 out of 5 stars

I’ve been a client for the past 2 years and half and never had issues with communication. ScottishPower always responded to my enquiries. Easy to contact. I am leaving them because I moved home and wa... See more

Company replied

Rated 5 out of 5 stars

I have been with scottish power over 20 years, almost 16 at my current address. I have always found them to be honest and reliable. I'm loving the half price electric on a weekend and being able to us... See more

Company replied


Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier

Written by the company

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone

ScottishPower

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

200K reviews

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4.4

All reviews

(199,912)

59,854 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The company doesn’t even deserve a 1…

The company doesn’t even deserve a 1 star. We left the company 2 months ago, cleared the balance , closed the account. Now we receive a £400 bill. This is has happened to 3x now. Don’t be fooled with positive reviews we were and now are suffering.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to Steven on a call yesterday…

I spoke to Steven on a call yesterday and never normally do these surveys after but felt I needed to as he was very kind, understanding and helpful so want to give him a little shout out. Everyone is quick to complain but never to compliment, he really helped me and sorted my issue out so quickly.

August 7, 2026
Rated 5 out of 5 stars

TOP OF THE CLASS…

For the first time in a number of telephone calls to your company I have nothing but the highest admiration for the Lady to whom I spoke. She was outstanding. Unfortuently I did not confirm har name but no doubt you can determine that from my conversation with her. I strongly recommend her for the prize for being the most proficient operative in all of your employes. WELL DONE THAT GIRL!

August 7, 2026
Rated 5 out of 5 stars

After my horrible experience with my…

After my horrible experience with my previous supplier Scottish power are a breath of fresh air. Nothing is too much for them, I’m updated frequently via email, and best of all my first bill was a great low price. Thanks Scottish power

August 7, 2026
Rated 5 out of 5 stars

The Human Touch - No AI

The options for getting to the right department were straightforward and David, my advisor, was very helpful with my problem, which the Bank could not deal with. While I was waiting for him to do my business in the background, I quite enjoyed the soothing wind ensemble that nearly put me to sleep! A job well attended to. Thank you.

August 7, 2026

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