Excellent that one can speak to a living person without having to go through chatbots and all the other AI obstacles put there to deter us from calling. Very good telephone response time, even though... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
Written by the company

320 St Vincent St, G2 5AD, Glasgow, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company doesn’t even deserve a 1 star. We left the company 2 months ago, cleared the balance , closed the account. Now we receive a £400 bill. This is has happened to 3x now. Don’t be fooled with positive reviews we were and now are suffering.
He was very patient, kind, polite and he took time to explain the tarrifs
I spoke with two Advisors today and her name is Rowena and his name is Sihle. Both had good Customer Service skills. They dealt with my issue fast and efficient! Rowena is the advisor and Sihle is from the Gas section.
The person who i talked to on phone was very efficient with my problem further investigation ongoing i will leave further comment for later date
Scottish Power have always been very professional.
Been with them for years , good company, competitive prices ,
Would like them to remove my details from everything and stop sending me emails etc I won't be going back
And don't ring me either
no probs but still would like smart meter but no more contact about instilation
I have been with Scottish Power for a number of years now and they have always kept me updated with all changes
I spoke to Steven on a call yesterday and never normally do these surveys after but felt I needed to as he was very kind, understanding and helpful so want to give him a little shout out. Everyone is quick to complain but never to compliment, he really helped me and sorted my issue out so quickly.
For the first time in a number of telephone calls to your company I have nothing but the highest admiration for the Lady to whom I spoke. She was outstanding. Unfortuently I did not confirm har name but no doubt you can determine that from my conversation with her. I strongly recommend her for the prize for being the most proficient operative in all of your employes. WELL DONE THAT GIRL!
Always have trouble logging in sends code then does not recognise.
After my horrible experience with my previous supplier Scottish power are a breath of fresh air. Nothing is too much for them, I’m updated frequently via email, and best of all my first bill was a great low price. Thanks Scottish power
I had an issue and the problem was sorted very quickly and efficiently
Thanks for Your Patience and your Friendly and Help Full Conversation
I've never had a problem with Scottish power and find the app eady to follow and use
The lady I spoke with was very helpful and she sorted out all my queries very fast and she was very respectful.
terrible experience with this company, i will NEVER recommend them to anyone, not even a ghost extremely dissapointed
The options for getting to the right department were straightforward and David, my advisor, was very helpful with my problem, which the Bank could not deal with. While I was waiting for him to do my business in the background, I quite enjoyed the soothing wind ensemble that nearly put me to sleep! A job well attended to. Thank you.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.