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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and dedication, making the process smooth and stress-free. The customer service is consistently highlighted as exceptional, with many people appreciating the support and clear communication provided throughout their journey. The overall user experience is described as excellent, efficient, and straightforward. However, some people were dissatisfied with the service and response times, mentioning a lack of communication within the team, slow email responses, and instances of being ghosted or provided with misleading information. A few customers also reported issues with coordination and transparency, leading to wasted time and last-minute surprises.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the professional, friendly, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting agents who are professional,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe the process as smooth,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⸻ I had a wonderful experience working with Jhen. She was an amazing agent who guided and supported me every step of the way with the house. Her professionalism, patience, and dedication made the... See more

Rated 5 out of 5 stars

I found a property with Scraye and I'm so happy that I came across this company. The staff was always very helpful and honest. Something that I really good about this company is that they cover the e... See more

Rated 5 out of 5 stars

With regards to Ms.Joralyn, me andmy husband has a very good experience with how she handled our inquiry.. we give 5 stars for that... Otherwise we are still waiting for her colleagues handling on... See more

Rated 5 out of 5 stars

Very thankful to Joralyn for working efficiently and helping us every step of the way. They reply to my emails and answer my questions as quick as they can. They have made the process much easier for... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
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1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

With regards to Ms.Joralyn..

With regards to Ms.Joralyn, me andmy husband has a very good experience with how she handled our inquiry.. we give 5 stars for that...

Otherwise we are still waiting for her colleagues handling on our inquiries at the moment.

October 23, 2025
Unprompted review
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Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Scraye and I'm especially grateful to Maria Ana for assisting me in my search. Renting in a competitive market like Leeds during student season can be challenging but thanks to her help, I was able to find a place

September 22, 2025
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Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. Took 15 days for a referencing process, then sent a contract asking for the deposit and first rent to be sent to them while the contract said otherwise, gave wrong contact details for the landlord and landlord's agent. Never answered the phone, extremely slow on emails and when I managed to speak with them they were so rude. Terrible experience. Run away if you read their name.

September 25, 2025
Unprompted review
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Reply from Scraye

Hi Martina Masoli

We’re sorry to hear you felt disappointed with your experience. While the referencing process did take longer than expected, this was due to several additional checks and clarification requests from your side, which we did our best to handle promptly.
Our standard procedure, clearly explained several times via phone calls and emails is to collect the initial rent and deposit, which are then transferred securely to the landlord. Nevertheless, we accommodated your request to pay the landlord directly, even though this is outside our usual process, however you still chose to withdraw.
We appreciate that moving can be stressful and that communication delays can be frustrating. However, our team worked to provide clear updates and act in line with the agreed terms throughout.
We always strive to offer a fair and efficient service, and we’ll use your feedback to continue improving.

Rated 5 out of 5 stars

Ghazal is a hero

When I tell you I was in the depths of despair trying to rent a flat. With a deadline approaching I had no place to stay and no idea if I was getting the keys in time. My referencing is complicated between businesses and previous addresses. It was a nightmare. Then came a saviour. Ghazal. Despite my frantic and anxious calls every 30 minutes. Ghazal managed to fix everything, even did me a solid and pulled it so I was able to enter the property a day before my deadline. A life saver. Give her a raise.

September 27, 2025
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Rated 5 out of 5 stars

Working with Scraye as an agent

Been working with Scraye as an agent and it’s been great. Joralyn has been very helpful in regard to helping me schedule viewings and gaining more information on certain buildings, amenities, and available units. Would definitely recommend Joralyn and the rest of the Scraye team to other agents.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service from Aram a few weeks back, walked me through everything step-by-step. Will definitely be using Scraye again.

August 18, 2025
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Rated 5 out of 5 stars

Quick and helpful!

The Scraye team were super helpful in finding me a flat. I feel like they really understood what I was looking for and helped me secure the one I wanted really quickly, and without too much fuss.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

I am currently working with Scraye and…

I am currently working with Scraye and the experience so far has been excellent. Luis has been professional, approachable, and very knowledgeable. Joralyn has also been extremely supportive—always quick to respond, attentive, and very helpful throughout the process. Both Luis and Joralyn have made everything smooth and stress-free, and I look forward to continuing the process with them.

May 20, 2025
Unprompted review

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