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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making processes smooth and stress-free. Many people highlight the exceptional customer service, noting the team's responsiveness, clear communication, and supportive approach throughout their interactions. The overall user experience is frequently described as efficient and straightforward, with consumers appreciating the ease of the process. However, some customers were dissatisfied with the service and response times, mentioning a lack of communication between team members, being ghosted after initial contact, or experiencing delays in updates. A few other people also felt that the company provided misleading information or that the process became unprofessional and unhelpful after an initial positive start, with issues like unaddressed property problems or concerns regarding the fulfillment of commission agreements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe ambiguous interactions with service. Many reviewers praise the professional, efficient, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting agents who are professional,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe their experience as... See more

Response time

Clients share ambiguous opinions on response time. Many reviewers praise the quick and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⸻ I had a wonderful experience working with Jhen. She was an amazing agent who guided and supported me every step of the way with the house. Her professionalism, patience, and dedication made the... See more

Rated 5 out of 5 stars

I found a property with Scraye and I'm so happy that I came across this company. The staff was always very helpful and honest. Something that I really good about this company is that they cover the e... See more

Rated 5 out of 5 stars

With regards to Ms.Joralyn, me andmy husband has a very good experience with how she handled our inquiry.. we give 5 stars for that... Otherwise we are still waiting for her colleagues handling on... See more

Rated 5 out of 5 stars

Very thankful to Joralyn for working efficiently and helping us every step of the way. They reply to my emails and answer my questions as quick as they can. They have made the process much easier for... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Review from tenant

I am extremely pleased with my experience working with Scraye during my rental process. The assistance provided was invaluable. Special thanks to Weijia and Dora, who were exceptionally professional. They responded quickly, demonstrated great patience, and paid meticulous attention to detail. This has been a truly perfect experience, and I am delighted to see such outstanding employees at Scraye. Highly recommend!

July 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Aanchal

Working with Aanchal has been a great experience. She has been incredibly reliable and efficient in handling all of my applicants, ensuring that everything runs smoothly. Aanchal's quick responses and proactive approach have been a huge help, especially when resolving any issues that arise. Her dedication and attention to detail have made my job as an agent much easier and stress-free. I truly appreciate her exceptional service and support. Thank you, Aanchal, for being such a valuable part of the team!.

Hope to carry on working together!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Luis

Luis, the agent that helped me look for a property was amazing. He was very attentive and understanding of my limitations and was able to connect me with amazing properties. I would greatly recommend, he got back to me in a matter of minutes Avery time I got in touch with me, and was updating me constantly.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Scraye is a trustworthy source of…

Scraye is a trustworthy source of rental search and the agents there are super helpful. I’ve asked a lot of questions and Dora has been very helpful throughout my enquiry. I felt she really took care of me and was patient in answering all the questions of minor details. Great service provided and I very much enjoy talking to her. They have many quality listings around in London and the platform is clear and easy to use.

July 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Professional and responsive

The people at Scraye have always been very helpful and responsive whenever I looked for a flat to rent in London.

So much that I reached out to them (Eduard specifically) to help me buy a house in the future.

Highly recommend!

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience as First time Renter in London

As a first time renter in London, Luis has been there for me every step of the way. Everything from booking viewings, suggesting other properties, helping with the booking procedure and just his simple unbiased opinion on things. The journey has been great. Would recommend and would contact him again!

July 19, 2024
Unprompted review
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Reply from Scraye

Hi Mohammed

Thank you the review -- we very much appreciate it! Luis also very much enjoyed interacting with you.

Have a great day.

Operations

Rated 5 out of 5 stars

Thanks Luis!

Luis was a great agent to work with, he scheduled a prompt virtual tour viewing and was able to get quick answers from the landlord about my specific requirements. I would be happy to work with him again in the future!

July 3, 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Rebecca!

Thank you for taking the time to write a review -- we very much appreciate it! We will also pass on your message to Luis :)

Have a great day.

Operations

Rated 5 out of 5 stars

Best Accommodation Provider in London

Shout out to Eduard and the team at Louis House. We have placed multiple interns at their properties all with fabulous feedback. Not only is the location great, but the entire team is communicative and through in answering all our questions.

July 3, 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Olivia

Thank you for the review! Eduard and the Team very much enjoyed working with you :)

Kind regards
Operations

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Rated 4 out of 5 stars

A big shout out to Maria

Both myself and my Son have been dealing with this company.
At the time my son lived in the USA and was looking at renting an apartment from them.
My number had been put down as telephone contact and my son put his email address.
At the start of the process we had a number of occasions where we was promised that different information would be sent and wasn't.
After a few failed attempts, I called them and was put through to a lady called Maria, I explained how difficult it was to organise due to my son being abroad and also how we had been promised a number of times that info etc would be sent but it never arrived.
Maria took ownership of this and was fantastic, her communication was excellent, and she followed through on everything she said she would.
So this review is to make the company aware that if all there staff was as good as Maria they wouldn't have frustrated customers.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

It has been an absolute delight…

It has been an absolute delight collaborating with Scraye with special mention to Eduardo, Maria, Judy, Hani et al., and our experience has been nothing short of exceptional. Their professionalism, expertise, and commitment make them incredible to work with.

June 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Luis - a personalized, well-rounded experience

I couldn´t have had a better experience with Luis. As an international student looking for a property during the busiest time in London, Luis made this hard task a seamless experience. He is very understanding of the customer´s needs and specifications, identifies with and understands the client, and is very attentive in responding and actively looking for the very best available option. Luis put all his effort into finding the best property and had a wonderful attitude and disposition, despite changing apartments last minute several times. He established a comfortable environment, allowing me to fully personalize the experience to my liking. Luis is what you look for in someone helping you find the best deal.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Weijia & Ghazal !!!

I would like to thank the team and specially Weijia & Ghazal for making the process really smooth. They went beyond their usual schedules to help me move in on time.

May 14, 2024
Unprompted review
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Rated 5 out of 5 stars

We had the pleasure of working with…

We had the pleasure of working with Scraye and it was a positive experience. A special shout out to the operations team for their help, and Luis, who went above and beyond to connect our businesses together and ensure seamless communication between our teams. Luis' prompt responses and willing to listen approach also made the partnership smooth and successful. Thank you the entire team at Scraye for the outstanding service.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

We had a great experience

We had a great experience, Luis was very kind and professional.

We would like to rent a studio in Wembley and Luis kindly helped us and was super efficient. Really recommend!

May 14, 2024
Unprompted review

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