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Scrivens Opticians & Hearing Care Reviews 

2,146
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 913 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, helpful, and knowledgeable, ensuring pleasant and unhurried visits. Many highlight the excellent, professional service and thorough approach to eye tests and product selection, often without pushy sales tactics. People appreciate the wide product range and the efficient, positive user experience, feeling well-advised and cared for. However, some customers noted issues with the manner of service, feeling dismissed or experiencing poor communication when problems arose. A few others mentioned delays or limitations with specific hearing aid services, particularly concerning NHS provisions or repairs, leading to dissatisfaction.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as straightforward, friendly,... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with their new glasses... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers praising the helpfulness and... See more

User experience

People report positive experiences with the user experience, often describing it as seamless and pleasant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seamless visit from start to finish. Was able to get an appointment online for my daughter within 48hrs. All staff at the Market Deeping Branch were beyond lovely, helpful and knowledgeable. Attentive... See more

Company replied

Rated 5 out of 5 stars

I have been using Scrivens for years and the treatment I have received has been excellent every time, I am not forced into making any decisions they are very support and offer advice about selection... See more

Company replied

Rated 5 out of 5 stars

I was greeted very warmly and professionally which made me feel relaxed and at ease by the reception/shop staff. The optition who carried out my eye test was extremely professional and explained the p... See more

Company replied

Rated 5 out of 5 stars

I’m very very happy with the short time I had to wait to attend my now second appointment. Was met with a smile and was seen more or less at my exact appointment time. The lady optician was very frien... See more

Company replied


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Hearing Aid Store
  5. Optometrist
  6. Sunglasses Store

About Scrivens Opticians & Hearing Care

Written by the company

Scrivens Opticians & Hearing Care - Caring for Your Eyes and Ears Since 1938

At Scrivens Opticians & Hearing Care, we believe that looking after your sight and hearing should be simple, reassuring, and personal. Founded in 1938, we are proud to be a family-run British business that has grown to become one of the UK’s most trusted names in optical and hearing care. With over 160 branches nationwide, our mission has always been the same - to help every customer see and hear life at its very best.

We offer a complete range of professional services, including comprehensive eye examinations, advanced retinal imaging, contact lens fittings, and free hearing checks carried out by qualified experts. Our friendly teams take the time to understand your individual needs, ensuring every visit is comfortable, informative, and tailored to you.

Explore our stylish range of designer glasses and sunglasses, along with high-quality contact lenses and digital hearing aids featuring the latest technology for clear, natural sound. Whether you’re updating your eyewear, booking your next eye test, or exploring hearing solutions, you’ll always find expert advice and a warm welcome at Scrivens.

As a long-established provider of NHS eye and hearing services, we are proud to make exceptional care accessible to everyone. Every product and service we offer is designed to enhance your comfort, confidence, and quality of life.

At Scrivens, your sight and hearing are in safe hands - because caring for you is at the heart of everything we do.

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Optical and hearing services

Written by the company

Optical services
Eye tests, NHS eyecare services, private eye examinations, contact lenses, over 60s eyecare, Free kids eyecare, OCT in selected branches.
Hearing services
Free hearing tests, free NHS hearing aids for over 19s, digital hearing aids, hearing screening, hearing aid batteries, mould retubing, hearing aid servicing, ear wax removal in selected branches.

Contact info

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Expert care in your area

Drop by your nearest branch for care you can trust.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,146)

889 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always enjoy my visits to the…

I always enjoy my visits to the Penistone branch. Impressive service. Friendly, knowledgeable and efficient staff.

May 29, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Thank you so much for your review! We really do appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Always get it right!

I’ve been visiting the Broadstone branch for eye tests and new glasses for a few years. Always very professional friendly service! Even tho I am a very fussy customer they always make sure my prescription and glasses frames are just as I need. They can’t keep all frames in stock but were happy to order in my requests. The girls on the shop floor are always very welcoming - thank you all! I’ll be back soon :)

May 29, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

We’ll be here to provide great service again when you need us.

Rated 5 out of 5 stars

Lovely and friendly staff helped me…

Lovely and friendly staff helped me pick out frames 💗

April 25, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

We’re delighted you’re happy with your experience, visit us again soon!

Rated 5 out of 5 stars

Wonderful staff

Wonderful staff, so very helpful. My mum is 92 and they treated her with great respect and understanding. The glasses and frames are excellent quality and help her life life to the full.

May 6, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Amanda, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Excellent eyecare in Broadstone

Staff at Scrivens in Broadstone are always friendly and welcoming. Eye tests are easily arranged, thorough and professional. There is a wide range of glasses to choose from and staff are both helpful and patient while choosing. Fitting and aftercare are exemplary.

May 27, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Your feedback about our glasses and service means so much to us, thank you for your kind words!

Rated 5 out of 5 stars

Excellent professional service with…

Excellent professional service with very knowledgeable and helpful friendly staff. It's always a pleasurable experience.

May 27, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Please don't hesitate to reach out to us if there's anything more we can do!

Rated 5 out of 5 stars

Absolutely brilliant service for all of…

Absolutely brilliant service for all of the 10 yrs we have been with Scrivens Willenhall .
For ears and eyes !
Always a friendly greeting for us and our little dog .
And we always make to take them a box of chocky bix at Christmas.
Top marks ! 🙂

May 18, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

We truly appreciate your support and positive feedback, thank you for taking the time to share it.

Rated 5 out of 5 stars

Helpful staff & all questions answered

Helpful staff & all questions answered. Received my glasses very quickly & very pleased with them. Thank you

May 23, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

We’re so pleased to know we could exceed your expectations – thank you for sharing!

Rated 5 out of 5 stars

Ultimately the friendly staff made the…

Ultimately the friendly staff made the whole experience from first visit to the last fitting. They were professional and answered any questions no matter how insignificant they seemed to be, made us welcome and comfortable .

May 22, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Friendly

Friendly, efficient and speedy with the specs

May 22, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

Brilliant! 🤓

I had my eyes test/contact lense check.
I was greeted straight away by Gina.
Friendly and informative, didn’t wait any time at all and picked a new set of frames before my test.
Jas the optician was fantastic, also really informative and explained everything.

May 23, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Thank you for the kind words! We’re so happy your visit went so smoothly

Rated 5 out of 5 stars

Scrivens the best.

Scrivens the best.
From entering the store to leaving was excellent.
Karen, Leslie and Natalie are a credit to themselves and Scrivens.
All explained the process clearly, thectestvwas the most indepth I've had.
I highly recommend Scrivens.

May 2, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Thank you for the kind words! We’re so happy your visit at Scrivens went so smoothly

Rated 5 out of 5 stars

Eye opening

Very helpful staff and the optometrist was thorough and gave me all the information I needed.

May 16, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Thanks again for taking the time to leave us this information about your recent visit. Take care!

Rated 5 out of 5 stars

Excellent first experience

Since my life long 'traditional' optician retired I have struggled to find an alternative that meets his personal touch and detailed eye care.
My first time experience with Scrivens at Chingford Mount was the most positive yet, and sooo much better than the reliance on technology at places like Boots and Specsavers that make you think the training and qualifications are irrelevant. Yes, technology has its uses, but it is no substitute for training and experience - I'll be back!

May 6, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

Always a pleasant experience coming to…

Always a pleasant experience coming to the Roman road branch for many years. The whole team are helpful and friendly.

May 20, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Thank you for taking the time to leave us such a nice review!

Rated 5 out of 5 stars

Market Deeping Scrivens

Visited Market Deeping for my eye test wonderful experience. All staff very professional and friendly.

May 23, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Let us know if there’s anything else we can do for you.

Rated 5 out of 5 stars

Visit to Scrivens, Wimborne

Saturday morning visit on 23rd May at 11.00 at Wimborne branch.

Wonderful staff, kind and very helpful. Would recommend, help me choose a gorgeous pair of glasses.

Really grateful. Diane

May 23, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

Thank you for the kind words! We’re so happy your visit at Scrivens went so smoothly

Rated 3 out of 5 stars

Basically they are a good company

Basically they are a good company, professional and well maintained premises, quiet and clear.

The front of house staff I usually find are not overly friendly. They don’t often smile, they don’t appear to have much of a sense of humour and they can sometimes be difficult to really connect with. I do wish they would be more receptive, more open to greeting people with a smile and a warmth which is often lacking. One good point is their location is well placed and they are always quiet.

May 22, 2026
Unprompted review
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Reply from Scrivens Opticians & Hearing Care

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We do hope we can be of assistance in the future. Take care!

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