poltronesofà - Aintree Reviews 

2,392
TrustScore 4.5 out of 5

4.6

Aintree Shopping Park, Topham Drive, L9 5AT Liverpool, Lancashire,, GB


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Rated 5 out of 5 stars

Great experience. Left to browse though attentive when needed with what appeared expert advice. Helped us through decision making and very thorough. Chris great help. Kate walked us through the finan... See more

Rated 5 out of 5 stars

I have recently purchased a settee, chair and footstools, every time I went into store every member of staff has been so helpful and welcoming. I have had many questions and they never made me feel... See more

Rated 5 out of 5 stars

We received Excellent customer service and knowledge about products. On arrival we were greeted by Si (Simon) who gave us a very brief overview of where to find the sofa we were looking for. We were l... See more

Rated 4 out of 5 stars

Great service and informative during ordering at Aintree store. Good communication about where preparation of sofas were up to. Delivery: sofa expected 19/8/26 between 16.55pm/5.20pm. Phone call... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Aintree

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Aintree Shopping Park, Topham Drive, L9 5AT, Liverpool, Lancashire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,392)

17,986 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sofas/Footstool delivery!

Ciao, our delivery was fantastic! Our delivery guys Peter & George were polite, courteous and very friendly! They still held that professional style but were chatty, engaging and respectful! Our sofas/footstool were delivered with care, safe handling and respect that they deserved! Cannot rate or recommend Peter & George highly enough!!!!
Grazie 👌👏👏

July 4, 2026
Rated 5 out of 5 stars

Enjoyable Shopping Experience

Beautiful, comfortable sofas. It was a lovely experience buying them in-store on the launch day of Poltrone - got great assistance from a female member of staff - gentle, informative encouragement, no pressure at all. Free coffee, bag, tape measure!

Delivery highly efficient. Sofa was available a little ahead of time but still flexible on delivery date. Got email re morning or evening as promised, then more refined estimate early morning which proved accurate.

Delivery staff were excellent - friendly, helpful, informative and removed all packaging.

March 12, 2026
Rated 4 out of 5 stars

The assistant was very helpful and…

The assistant was very helpful and explained all the necessary details for the purchase

July 3, 2026
poltronesofà - Aintree logo

Reply from poltronesofà - Aintree

Ciao Steve,
I hope you are well and thank you for your review.

We’re pleased to see that you had a positive experience in store and found the team to be helpful.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Visited Aintree

Visited the Aintree store and spoke to Kate she was very friendly and helpful,also very knowledgeable about all the products

July 2, 2026
Rated 4 out of 5 stars

Good company

Good company , gave us a delivery date which they stuck to ,
And 12 weeks later gave us a delivery time slot which are recliners came at the precise time and were very happy with our furniture.
Dave& Ann

June 25, 2026
poltronesofà - Aintree logo

Reply from poltronesofà - Aintree

Ciao Dave,

I hope you are well and thank you for your review.

I am pleased to see you that had a positive experience with us and everything went smoothly with your delivery.
We're glad that you are happy with your furniture and thank you for your order with us.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

The friendly staff,

The friendly staff,

May 27, 2026
poltronesofà - Aintree logo

Reply from poltronesofà - Aintree

Ciao John,

Thank you for your review.

We’re pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

I absolutely love my new sofa

I absolutely love my new sofa, the whole experience was seamless, the sofa was a little bit more than I wanted to pay compared to alternatives from other stores, but I would say I have certainly got what I paid for, quality is fantastic, sofa is stylish, the guys who sold it were pleasant to deal with, the team that delivered it were great, very friendly, and made sure it was in the right place and I knew how to use the reclining options. Over the moon with my purchase - Thank-you.

June 23, 2026
Rated 5 out of 5 stars

Helpful

Helpful , anwered all my questions , didnt get harassed , a nice greeting as you walked in the store ....
We went to the store at Aintree Liverpool
Our salesman was the youngest in the store cant remember his name
I also liked that you could pick the material and colour

June 19, 2026

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