The delivery drivers were great, called in advance, friendly and quick.. sofa is beautifully made, fine detail on point! Needed to turn my corner sofa from a 2by2 to 1by3 and needed another cable... See more
Location
Switch locationInterchange Retail Park, Ampthill Road, MK42 7AZ Bedford, Bedfordshire,, GB
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From the moment we walked into poltronesofa Bedford store, we felt welcomed. Staff were very friendly. AJ was the customer service person that delt with us. He invited us to look around, he gave us... See more
The salesperson explained that the sample was the same as the showroom sofa but the showroom sofa leather was smoother. "because it had been stretched and our sofa would be the same as the showroom s... See more
Company replied
Raz was fantastic! As first-time homeowners searching for the perfect sofa, we really appreciated that he gave us the space to look around without any pressure. When we needed help, he was knowledgeab... See more
Company details
About poltronesofà - Bedford
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Interchange Retail Park, Ampthill Road, MK42 7AZ, Bedford, Bedfordshire,, United Kingdom
- 01234 229070
4.7
Excellent
1K reviews
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The delivery drivers were great
The delivery drivers were great, called in advance, friendly and quick..
sofa is beautifully made, fine detail on point!
Needed to turn my corner sofa from a 2by2 to 1by3 and needed another cable as wouldn’t reach (due to my room size) I went to my local store and the guy that sold me the sofa greeted me and gave me a cable & extender ‘just incase’ would recommend Poltronesofà to anyone wanting a decent sofa!
July 26, 2026
Lovely Sofa and Brilliant Service
Brilliant, 10/10. In shop experience was pleasant and friendly and purchase easy, no probs with delivery and was kept up to date. I’m very happy and thank you for a great service 🌺
July 25, 2026
Great communication and friendly and…
Great communication and friendly and helpful staff
July 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The salesperson explained that the…
The salesperson explained that the sample was the same as the showroom sofa but the showroom sofa leather was smoother. "because it had been stretched and our sofa would be the same as the showroom sofa however I had to sign to say I had seen the sample and that was what we are getting. very worrying as we want the smoother leather.
July 16, 2026
Reply from poltronesofà - Bedford
Good Morning Mrs Hewlett,
I hope you are well and thank you for your review.
I am sorry to see that you're feeling concerned about the leather chosen for your new furniture and we understand how important it is that your purchase matches your expectations. The leather sample is intended to represent the type and colour of leather you have ordered, while showroom models can appear smoother due to being handled and used over time, which naturally softens and stretches the leather.
If you have any questions at all then please feel free to contact the store on 0191 7313300 and they will be happy to discuss this with you.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Good service from start to finish…
Good service from start to finish including deluvery by a couple of pleasant guys
July 15, 2026
The two crew were very conscientious…
The two crew were very conscientious arrived at the time they said installation was very good and the sofa is even more comfortable than we remembered looks very nice in its new home
July 17, 2026
Sales Man Aj, extremely helpful
Sales Man Aj, was extremely helpful and knowledgeable. We did not intend to buy just browse and ended up purchases 2 shop floor sofas.
July 14, 2026
We already knew which sofa wanted but…
We already knew which sofa wanted but Raz was very helpful with the experience
July 15, 2026
I was kept I formed of every stage of…
I was kept I formed of every stage of the planned delivery date and time by your team. The delivery crew rang me to inform me if their actual ETA on the day. They were polite and efficient.
June 28, 2026
Fantastic customer service from Chris…
Fantastic customer service from Chris and Raz!
Super impressed - well done both.
July 11, 2026
Very helpful staff
Very helpful staff. Knowledgeable make you feel welcome. Big thanks to Raz and AJ from.Bedford Scs for there incredible help.
July 10, 2026
Reply from poltronesofà - Bedford
Good Afternoon Mr Timms,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience and everything went smoothly with your delivery.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Fantastic service and friendly advice.
July 6, 2026
Very helpful
July 7, 2026
Top people
The people who sold us our sofas were very helpful and knew what they were talking about , i would totally recomended this shop (bedford retail park) to friends and family !
July 7, 2026
The man was very nice & helpful it was…
The man was very nice & helpful it was on the 2/07/2026 at bedford
July 7, 2026
Great service delivery on time
The driver kept me informed of there progress
Delivery was on time great service.
July 6, 2026
The whole delivery process was…
The whole delivery process was seamless, efficient and not painful at all! No packaging to get rid of, came on time and kept communication up all the way to delivery. Two men set up my two sofas and placed them where I indicated. I couldn’t fault anything, hence 5 stars.😎
July 7, 2026
Everything keeping in contact loveiy…
Everything keeping in contact loveiy delivery drivers and excellent staff in the shop and I the manager
July 7, 2026
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