Great service from beginning to end

Brilliant, 10/10. In shop experience was pleasant and friendly and purchase easy, no probs with delivery and was kept up to date. I’m very happy and thank you for a great service 🌺

Great communication and friendly and helpful staff

The salesperson explained that the sample was the same as the showroom sofa but the showroom sofa leather was smoother. "because it had been stretched and our sofa would be the same as the showroom sofa however I had to sign to say I had seen the sample and that was what we are getting. very worrying as we want the smoother leather.

Good service from start to finish including deluvery by a couple of pleasant guys

The two crew were very conscientious arrived at the time they said installation was very good and the sofa is even more comfortable than we remembered looks very nice in its new home

Sales Man Aj, was extremely helpful and knowledgeable. We did not intend to buy just browse and ended up purchases 2 shop floor sofas.

We already knew which sofa wanted but Raz was very helpful with the experience

I was kept I formed of every stage of the planned delivery date and time by your team. The delivery crew rang me to inform me if their actual ETA on the day. They were polite and efficient.

Fantastic customer service from Chris and Raz!

Super impressed - well done both.

Very helpful staff. Knowledgeable make you feel welcome. Big thanks to Raz and AJ from.Bedford Scs for there incredible help.

Thanks for the experience

The people who sold us our sofas were very helpful and knew what they were talking about , i would totally recomended this shop (bedford retail park) to friends and family !

The man was very nice & helpful it was on the 2/07/2026 at bedford

The driver kept me informed of there progress
Delivery was on time great service.

The whole delivery process was seamless, efficient and not painful at all! No packaging to get rid of, came on time and kept communication up all the way to delivery. Two men set up my two sofas and placed them where I indicated. I couldn’t fault anything, hence 5 stars.😎

Everything keeping in contact loveiy delivery drivers and excellent staff in the shop and I the manager

Very knowledgeable professional staff, good delivery time scale. Excellent product. Fitted sofa and tested within 15 mins, gave delivery timescale then phone call to give exact time. Excellent customer service from start to finish.

However a different story few weeks on. It had sunk on one side it creaked.

Rang them waited 3 weeks for someone to come out. Omg no wonder only took minutes to install and we had problems they didn’t tighten any screws hence the noise and sunk, no oil used around washers. The engineer was brilliant he was here over an hour sorting the problem so when installing they didn’t tighten the frame just put it together, no screws tightened, foot circles to protect floor not pushed in properly, put sofa too near the wall. Over time the sofa mechanics would have broken down, obviously installers just deliver not professionally trained to put and test the sofas hence above comments. The company not their own to rectify the problem awaited 3 weeks but worth it . Maybe this should have have been delivered by trained staff clearly they weren’t just delivered put together and left.

Engineer who corrected problem had another 6 jobs after us !!!!!!