I appreciated the product knowledge of the sales team representative which greatly assisted me in selecting the optimally padded grey leather pair of armchairs purchased to replace a pair of brown leather armchairs with built in recliner, massage and heat control. It was unfortunate that your sales representative failed to order all of the extra facilities I needed in the replacement armchairs, realized his error and contacted me on my home telephone number to come back to the Imperial Park Retail store at Unit 6 in Hartcliffe, Bristol where he would provide me with a new sales receipt which included all of the reclining, massage and heat control facilities available on the Adstock Power Recliner Tech Chair at an additional cost of £878 added to the original pair of £2,405. That I felt was completely avoidable and could have been corrected more easily and conveniently for your customer on my first visit to the Imperial Park Store, especially when I am paying a considerable sum of money for 2 replacement armchairs that are worn out after 14 years of continual, daily use

Had text message saying delivery 8.50am to 9.15am then had phone call 7.11am had call will be 20 mins how can these times be so very different nearly 2 hours difference x

Respected property
Friendly and polite
Kept contact when on route

Excellent service from purchase to delivery, especially the delivery drivers who went above and beyond - Thank You ⭐️

They helped us move our old furniture over due to Clearbee letting us down at last moment (picking up monday). Meanwhile we are closed in by two sets of furniture. They were very efficient at putting it together. Weren't long at all and lovely guys.

Lots of lovely furniture on display. The sales guy was very informative, friendly & welcoming. Very helpful without being pushy.

Very efficient and friendly and very helpful staff, the sofa is very comfortable and I’m very impressed with the quality of the sofa, the delivery men was very friendly and efficient, and helpful, I would definitely recommend Poltronesofa of Bristol to all my family and friends

I purchased my 2 seater sofa at Imperial Retail Park.
Found the staff very helpful, in the manner they answered my questions.

Delivery 2 gentleman who kept me informed well on the day of the delivery. On 15/06/2026.

Can't review my Sofa only Just received. However, very pleased colour choice I made. Its the wait when you order, however its worth the wait.

Staff very helpful and friendly.

Pleased with service very quick .

Very efficient,very friendly,patient and no pressure selling.

The sales person Scott was very helpful and had good knowledge of his job.

We received a very warm welcome. Adam at Bristol Imperial was fantastic! Knowledgeable, down to earth and not pushy. He was patient with me while I was making a decision and offered us cans of cold water. Brilliant service by all the team, will definitely recommend!

made very welcome by everyone and the gentleman was very helpful with what we needed

Great service, lovely sofa delivered when they said it would be.

Pleased that our furniture came 3 weeks
Earlier than expected , delivered on time on the day by two friendly efficient guys. Very happy with this service.

When my furniture was delivered the two men were very considerate of our needs took all packaging away explained how it worked great service

From my initial enquiry in store they were very helpful and patient, I couldn't decide what I wanted and went back several times. They helped me plan my space against what I liked and being able to get it in the house. The delivery information was up to date from the time I was informed of the delivery date, even to calling to say they were 10 minutes away. The guys were fast and efficient, putting everything in place and taking away the rubbish. This is the 2nd sofa we had from SCS, the being 12 years ago so excellent quality which is why we went back to them.

The delivery crew kept us informed at all stages regarding timing of delivery and were quick and very efficient in placing sofa exactly where we wanted it after they had put all the parts together. Sofa was ready to use before they left the house.