What made Poltronesofà stand out compared to the other sofa companies is that it felt friendly and helpful rather than a sales pitch straight away. Max at the Chester store was very welcoming and know... See more
Location
Switch location2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire,, GB
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See what reviewers are saying
Warm welcome from all the staff we encountered and knowledgeable information. Beautiful suites but I had already decided which one I wanted as I’d looked on line. Bit gutted that I paid over £100 deli... See more
The showroom was very well laid out - although the sales team were visible they weren't intrusive. My sales adviser didn't carry out any 'hard' sales techniques and let me take my time with my... See more
I had my heart set on a new sofa ❤️ We visited the store at Chester Greyhound Retail Park. From start to finish we had an incredible experience with Tristan. He was Welcoming, informative and very... See more
Company details
About poltronesofà - Chester
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire,, United Kingdom
- 0191 731 3300
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very professional service and good…
Very professional service and good delivery staff , very pleased with the quality 👌
June 26, 2026
Nice and relaxed now sales pressure
Nice and relaxed now sales pressure.
Bought 2 sofas
Very happy.
June 27, 2026
It was great.
June 23, 2026
Well laid out shop
Well laid out shop
Able to browse
Helpful advice given ie price comparison and options offered
Relaxed shopping experience
Nice cup of coffee
June 19, 2026
Good selection and found just what I…
Good selection and found just what I wanted in the Chester shop. Very helpful staff (Tristan ) no pressure selling.
June 19, 2026
Excellent company
Lovely helpful sales man. Efficient ordering and delivery. Earlier delivery than expected but great communication. Men delivered within the time frame they had given us. Very friendly and efficient in bringing the sofas in the house. Excellent company and love the sofas
June 16, 2026
Great customer services
Great customer services, not too pushy and allowed us time to browse. Simple to order.
Good selection of colours and styles.
June 12, 2026
All Very pleasant staff nothing too…
All Very pleasant staff nothing too much trouble. Great experience buying a sofa from them.
June 15, 2026
May use AI-assist with repliesRead more
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Polite and precice
Polite and precice. I did raise concern about the stitching quality and how the back flap going towards floor looked bad. I was given a leaflet and told to complain in 30 days
June 10, 2026
Reply from poltronesofà - Chester
Ciao Catherine,
I hope you are well and thank you for your review.
I am sorry to see that you have concerns with your furniture following your delivery.
You can report this to our aftercare team right away and do not need to wait 30 days. We would ask that you submit this via our online contact form on the link provided below.
https://enquiries.scs.co.uk/
This allows us to obtain all of the relevant information and fully review this for you.
I will also pop you the link over in an email.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service when buying
Original went in on may bank holiday, service was great staff amazing explained in detail about the sofas i like.
Then I went back few weeks later after deciding between sofas. Same staff helped me. As soon as I said the sofa the colour etc. It took about 20mins and it was all done and bordered very fast very efficient. No hassle.
June 6, 2026
Jack was a very helpful salesperson
Jack was a very helpful salesperson, and answered all questions.
May 16, 2026
The whole process from purchase to…
The whole process from purchase to delivery was really good and received food communication throughout. The delivery drivers where very professional attentive and polite A+ took good care in my property and took all packaging away ... Only point is that I feel the company should allow slightly more time per delivery to allow the drivers to be on the top still at the end of the day
June 7, 2026
Reply from poltronesofà - Chester
Ciao Mrs Healy,
I hope you are well and thank you for your 4* review.
We are pleased that overall you had a positive experience.
I am sorry that there was an issue with the connecting clip and can see that a technician has attended and this has now been resolved.
I apologise for any inconvenience this may have caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great instore service & ordering…
Great instore service & ordering process, delivered on time within the time frame stipulated. Furniture was unpacked built & demonstrated before we gave it the once over for obvious defects. All packaging was taken away by delivery guys too 👍
May 31, 2026
Jack was very knowledgable about the
Jack was very knowledgable about the
Various furniture pieces we looked at and
Helped us choose the right suite for us.
May 28, 2026
Reply from poltronesofà - Chester
Ciao Ronald,
We appreciate your feedback and thank you for taking your time to leave us a review.
I am happy to hear that the Sales Advisor helped you in selecting the perfect Suite for you and that your shopping experience with us here at Poltronesofà has been a positive one.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
Staff brilliant explained everything…
Staff brilliant explained everything about the products and company.Had plenty of time for us nothing was too much trouble,superb
May 27, 2026
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