We were greeted at the door by Ashleigh who was very friendly ,knowledgeable and informative about the products we were interested in.She didn’t try to pressurise us into anything and was very polite and helpful with us making our choice.We eventually made our minds up and placed an order for more than £4000 Thank you Ashleigh from Andy and Sharon Urquhart

From the first inside the store it was welcoming experience. One of the staff can't remember the name was with us straight away. He explained everything to us about products and offers in an efficient manner.
Then Alyson did the rest for us. She was brilliant. Answered my questions in details. Explained the full process form purchase to delivery of products.
Next day she called to confirm the delivery day.
Very happy with the first time experience at the store.

The staff at SCS are fantastic, they are very knowledgeable and make you feel at ease. They don’t hassle or prompt you into a deal you’re unsure of.
We went into have a look round at the new store and also to see what sofas they have new in.
A gentleman named Russ B came over to us to see if we were okay. He was extremely friendly, warm and kind.
He explained all the details we needed to know and was able to get us a great offer! He brought us bottles of free water and made the whole situation feel like we’d knew him for years.
Thanks again Russ! We can’t wait for our new sofa.☺️

The gentleman in the showroom welcomed us in, ( maybe because his wage relies heavily on commissions. ) hopefully not entirely. But he was very polite, attentive, and explained all of the functions on the seats we sat on. We tried a lot, and settees are very technical now, a bit like car seats. I’m hoping that the electrical system inside is not programmed to fail after the manufacturers guarantee runs out ! I’m putting my hard earned money on trust that the programmer of the system isn’t corrupt.

The whole service has been exemplary from sales to delivery

Really nice sofa. Very comfortable I do recommend.

The lady was very helpful and helped us find are dream sofa thanks you

Mo was very helpful from start to finish. He took note of our requirements and paid attention to the details. He had multiple options to show us to suit and explained all of our options in depth. We didn't intend on buying a new sofa that day but so pleased we did. We're looking forward to delivery in a few weeks.

Helpful staff both in the shop and on delivery

The furniture arrived on time, good communication from the drivers.
Speedy delivery and set up, very pleased.

Could not get the tracking app to work, it was good the Delivery Drivers kept me updated.

We needed to adjust delivery date ro suit our plans. Delivery date was adjusted without fuss and all delivered on time. Delivery team were polite and left no mess

Great service very helpful

We knew what we wanted from your company but the sales people were still very helpful and knowledgeable about the sofa we were looking for. A seamless and rewarding experience. Thank you.

Delivery on time, assembled quickly by friendly staff pleased with sofas excellent all round.

Sales staff don’t pounce on you when you walk through the door,welcome you then leave you to look around.When you ask for assistance no hard sell ,relaxed informed honest straight forward with all possible options. Personally had dealings with two sales staff on separate occasions and found them both a pleasure to assist and advise us. We were delighted with our purchase and the help we received in making our choice.

The sales team were great.
These are fantastic sofas. They are really comfortable at a reasonable price.
Unfortunately the delivery tracking was incorrect and we had to wait an extra 2 and a half hours for delivery, which was inconvenient.
However the delivery team were brilliant

The young lady who served us was brilliant and did everything we asked for

Tom was the salesman,he was very helpful and patient.

I went into the store to have a look, as I wanted a new sofa. I was asked if I needed any help by a lovely lady who showed me around the store. I was asked if I had anything in mind and then shown the sort of thing I was looking for. They were very helpful and polite from the time I walked into the store until I left. I was helped with style and fabric. I would highly recommend the store and the high standards and knowledge that the staff have. Just waiting now for my new sofa

What an amazing experience from start to finish! The lady who served us today truly went above and beyond. She was so welcoming, friendly, and incredibly helpful, making us feel completely at ease from the moment we walked in.

She took the time to listen to what I was looking for and expertly guided me through the different sofa styles, materials, and colours, helping me choose the perfect sofa for my home. Her knowledge and patience made the whole experience enjoyable and stress-free.

A special thank you to the manager as well, who kindly brought us both bottles of water on such a hot day. It was such a thoughtful gesture and showed how much they genuinely care about their customers.

Customer service like this is hard to find these days, and both members of staff are a real credit to Poltronesofà. I can’t wait for my new sofa to arrive in 13 weeks. Thank you for making what could have been a difficult decision such a lovely experience!
I hope you both received the recognition you deserve
Thank you Mrs Gail Baskerville 🙂