We were greeted as we entered, but allowed to browse around the Showroom with out pressure. When we spotted a sofa we really liked, we called the Salesman over, he was very helpful showing us various colours and materials we could have the Sofa in and the sizes available, converting them into Feet and Inches for us, he was very knowledgeable, having worked there for 24 years. we took the measurements home, and decided to go back and order the Sofa we had seen, in the smaller size, he recognised us and again was extremely helpful.
The store was immaculately clean and welcoming
all the staff spoke, we could not have wished for better service. We were slightly disappointed at the length of time before our Sofa will be delivered, but that the way things work nowadays.

Ian, who worked in the showroom, was helpful and sociable, without being too pushy.
He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual pressure of salespeople.
His friendly and warm character makes him an excellent member of the sales team. Thank you Ian for all your help.

We were given an approximate date for delivery when we ordered and we received it by that date.
When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled it in about 20minutes and took away all the rubbish leaving us to admire and enjoy our new suite. I can recommend this company.y

Ian the assistant amazing customer service really authentic x

Bought two sofas today at poltronesofa darlington today ,we really enjoyed our visit to this shop and we were served by a very good salesman who was lovely and helpful, I would recommend this shop

Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a different sofa, they were happy to oblige, but you weren't constantly been followed as I've found in other sofa shops.
Thank you Matt for your support a d help choosing.

could not do enough for us very helpful and informative

I saw the sofa I chose online first, but couldn’t believe the price so I went straight to the nearest SCS and found it instore and I was impressed it was better than you see online, which is a nice change and very comfortable. I prefer to support local stores than buying on line so I decided as I was there and I really liked it to just get it, can’t wait for it to arrive.

All the staff are nice and the whole team made us feel welcome

Ian was absolutely amazing, he was so helpful we got all of the details about the sofa but after having such a bad day with my old sofa breaking he 100% cheered me up and we left the store with smiles on our faces

Excellent friendly service, our sofa has arrived and is beautiful

Jay was very friendly and knowledgeable regarding the range of furniture in the shop. He gave us plenty of time for us to choose what was right for us. This was a good shopping experience.

Sales person very helpful

Showroom well laid out and not cluttered. Staff attentive but not overpowering

Up to now it has been good , i am sorry that i can not give a full review as of yet we dont have our goods as they are not made yet .
One we have them i will give a proper review .
One thing i will say is the staff are so polite and very helpful , the store is so clean and smells fresh that was a first for us

From walking in the store Andrew was more than helpful. The communication for delivery was great. The 2 lads who delivered on the day keep us up-date and even notified us they would be arriving early. They sited the suite where we wanted. Removed all the packaging and were very pleasant throughout.

A well made beautiful suite that I’m really pleased with and the delivery men, Charles and James, were brilliant.

The service we have experienced from the sales team and the correspondence during the transaction and the delivery team was very good all in all very satisfied with the service.

Very happy with the service
sofa was ready for delivery a
month early. Sofa delivered exact time as stated. Very professional and curtious delivery guys.