Ian at Darlington was very attentive, friendly and had great humour. Made us feel welcome without being overbearing. Ian took his time to exlain everything but was never pushy. Great guy and a credit... See more
Location
Switch locationDarlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB
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Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more
Company replied
Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... See more
From the moment we entered we were made very welcome and explained all the price tags and fabrics which was useful in many ways. The show was laid out well with lots of space plus lots of sof... See more
Company details
About poltronesofà - Darlington
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, United Kingdom
- 01325 740670
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Salesman very knowledgeable and…
Salesman very knowledgeable and pleasant and well informed.
June 5, 2026
Jay was great and helped me pick out…
Jay was great and helped me pick out what I wanted and saved me money too
June 5, 2026
Well informed about all the options…
Well informed about all the options available. Pleasant non pushy sales people,who are very knowledgeable about the sofas. Enjoyed the whole experience
June 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They were very helpful and persuasive.
May 27, 2026
Reply from poltronesofà - Darlington
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
The lads were very professional from…
The lads were very professional from delivery through to assembling the sofas. They were friendly, efficient, and did a great job. Well done to them—top lads!
May 31, 2026
Sofa not up to standard.
June 2, 2026
Reply from poltronesofà - Darlington
Ciao Janice,
I hope you are well and thank you for your review.
I am very sorry that you have concerns regarding your furniture.
I can see that you have submitted a contact form to report this and a service has now been raised so that we can look into this as soon as possible.
Emmiera will reach out to you directly, over the next 3-5 days, regarding the next steps.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
On time great lads delivering very…
On time great lads delivering very polite and helpful
June 2, 2026
The staff were very helpful and…
The staff were very helpful and friendly service, the delivery staff were friendly as well, giving me a call to let me know what time they would arrive and setting up our new sofa very efficiently
May 29, 2026
Reply from poltronesofà - Darlington
Ciao Angela,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and appreciate your comments.
I have tried to call you today just to ask If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Great experience the delivery was…
Great experience the delivery was perfect everything went well xx
May 28, 2026
Great sofa and service
Great sofa, delivery date as expected and delivery firm were excellent: prompt efficient and friendly.
May 29, 2026
Warm welcoming and great service im…
Warm welcoming and great service im looking forward to enjoying my new sofa from your shop
May 29, 2026
Lovely staff and showroom.
Lovely staff and great selection of sofas and chairs.
Showroom immaculate and flows very well.
Left to look around without being harassed,
advice given and all questions answered when needed.
May 27, 2026
Exceptionally good service
May 24, 2026
Able to track delivery via app and…
Able to track delivery via app and received phone call to advise when I could expect delivery.
May 24, 2026
Well done Poltronesofa.
The order process was excellent. Customer service at the Darlington Store was great, well informed & friendly.
I love my 2 seater recliner in a beautiful teal mixture material (anything but grey!!!!). Delivery was excellent too with plenty of notifications.
I understand the long wait - ordered in late January & delivered early May - as it was made to order in Italy.
May 21, 2026
Love the sofas
Love the sofas , delivery is was great kept informed all the way , delivery drivers were so professional, great all round experience
May 21, 2026
polite, friendly and efficient from start to finish.
the guy in the shop listened and was helppful and patient as i chose my purchase. The guys on the phone were helpful and efficient as i changed the delivery date. the guys delivering were polite and friendly and did an excellent job. Thank you.
May 14, 2026
Very knowledgeable staff and fantastic…
Very knowledgeable staff and fantastic service from Ian. Very pleased with the sofa we have chosen, excellent quality. Can’t wait for delivery, thanks.
May 16, 2026
Unprompted review
Excellent service
Clear, precise delivery slot with extremely, helpful, friendly and efficient staff.
May 16, 2026
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