Staff were very pleasant, one improvement could be that there tablets were rather slow in accepting our details, therefore we had to spend longer in the store than had preferred.

Very good delivery team knew exactly what they were doing all in all the whole delivery went exceptionally well also a very nice bunch of guys assembled 2 sofas they arrived at 07.55 and were gone by 08.23 great service

Good service, good quality sofa ,

The crew that delivered our furniture were so good, very polite, no mess. and very professional

Sofa was delivered and not connected. Made a complain to poltronesofa and nobody has responded. Very disappointed. Gurcharan Singh.

Very happy with my purchase and service provided both in purchasing and delivery

Very professional service from walking into the shop and leaving, bought exactly what we wanted.

My husband and I walked in on Saturday 20th June in Dartford to have a look staff all smiled said hello asked if we needed help. Same old saying no thank you just looking' we were left to wander and when we did need some answers Jamie was there to help. Nothing was too much trouble. After finding a suite we liked we said we would have a think . So on Saurday 27th June walked back in to see sofa again and we bought it. It comes in September and very much looking forward to getting it. Always in all it was a very relaxed no hard sell experience.

Very good, staff were in tune to our needs

Despite having one of the two sofas we had delivered being the wrong sofa the delivery men were in no way to blame so I’m giving them a good mark not the person who put the wrong colour sofa in the box.

Amazing staff in the Dartford shop and delivery and communication was fabulous 👌
Very happy with our sofa

Loved the product. Was kept well informed re delivery. Great delivery team.

Although later than originally said, was kept informed of delays regularly. Operatives were efficient and courteous and set up was easily carried out by them.

The salesman was extremely helpful, no pushing to purchase

The service in the store was very good, sales person helpful and informative.
But final satifaction rating will obviously depend on delivery of the furniture as promised.

A very helpful member of your staff guided us towards us deciding our purchase.

Good communication.
Polite, helpful delivery with good explanation

As soon as myself and my mum entered the Dartford in Kent scs, we were greeted by a cheerful and friendly member of staff called Andy, he gave us alot of Information about different sofas and he was able to answer any questions we had, we both felt at ease all the time.

My experience with Poltronesofà has been nothing short of unacceptable.

We placed our order in December 2025 and, after a lengthy wait, received furniture that was not what we ordered. One of the items arrived in a completely different colour. We reported the issue immediately and were advised to accept delivery while it was investigated.

Although Poltronesofà eventually accepted that the furniture was incorrect and authorised a replacement, the customer service that followed has been extremely poor. Communication has been virtually non-existent unless I have chased repeatedly by email, telephone and in person. At no point have I felt like the company has taken ownership of its mistake or made any meaningful effort to keep us informed.

The most astonishing part is the timescale. Having ordered in December 2025, we are now being told that the replacement furniture may not arrive until August 2026. That is approximately eight months from the original order date to receive furniture in the colour we selected and paid for.

Despite the error being entirely of Poltronesofà’s making, the company has refused to offer any compensation whatsoever for the inconvenience, frustration, wasted time and prolonged disruption caused. Their position appears to be that providing the correct furniture eventually is sufficient, regardless of the impact on the customer.

What should have been an exciting purchase has become a drawn-out and frustrating ordeal. Mistakes happen, but what defines a company is how it resolves them. In my experience, Poltronesofà has fallen well short of the standards I would expect from a retailer selling premium-priced furniture.

I would strongly advise prospective customers to consider carefully whether they are prepared to accept the risk of lengthy delays, poor communication and a lack of accountability should anything go wrong with their order.

Order placed: December 2025
Incorrect furniture delivered: Yes
Replacement authorised: Yes
Expected resolution: August 2026
Compensation offered: None

Based on my experience, I would not purchase from Poltronesofà again.

Very good timely let us know what n good time and put together well