I felt deceived by the sales tactics used. I was never told that if a 'price match occurred this would affect the whole order. Your invoice could say' free delivery or free leather care kit, but if a price match is done you might find they remove those free things. I purchased 2 leather chairs and despite them both being reduced TWICE by a few hundred pounds, in the end all I saved was a measley £46. That's when they tell you that they price match the whole order. I raised this with the store but they were not interested. It is difficult to complain and there are no direct phone n⁰s for the store. I sent emails but got no reply. So despite me categorically explaining my needs to the salesman at point of sale and requesting a final price as I did not want things being added on at a later date. 'But don't forget that we price match' I was told, if the prices go down. Both my leather chairs were reduced twice, collectively over £300 but by them slyly price matching the whole order it means they can change the discounts offered at point of sale. You might have originally got free delivery but end up having to pay for it. Basically all the fancy TV ads and salesman spiel don't mean a thing. They give you something with one hand then take it away with the other. I felt like they could just fudge the figures anyway they liked and there is nothing you can do about it. It's taken me a few months to be able to write this review as the whole episode made me ill. They can move the goalposts when they want and there is nothing you can do about it. On the website it looked good that my chairs had be been lowered in price by a few hundred pounds..... Yet my total savings was a meagre £46. What does SCS stand for? Shaft Customers Shamelessly maybe? Do yourselves a favour and go somewhere else. Although I do love my chairs, I will never recommend this store to anyone.

Thank you for your speedy response.
May I suggest that going forward you clearly explain to customers AT THE POINT OF SALE, the kind of mathematical gymnastics you employ whenever there is a price match. Be honest and inform your customers that although the signs displaying 'Free Delivery or Free Care Kit can be removed at any time. As I was told when I complained, you offer such things 'out of the goodness of your heart' and you can remove them at any time!
Also please do not assume to know what outcome I was hoping for. You are not psychic. You cannot read my mind so you have no idea what outcome I was expecting. What I do expect is total transparency from your sales staff regarding offers and price match etc. I do not think that is too much to ask for. It should be clearly explained and displayed for all to see.
The collective 'price drop of my chairs was £391 yet my bill only went down by £46 due to promotions being changed from the ones on my invoice. There are no signs throughout the store stating this and that you are only entitled to one at a time.
Your sales staff should clearly explain that no matter what is agreed at point of sale and no matter what your invoice states, take it all with a pinch of salt as you can do whatever you please and move the goalposts to benefit SCS only.
Many thanks for saving me £46 and changing my promotions and of course doing the price matches as a gesture of your goodwill.
If the salesman had explained all this and the big signs in store were honest and transparent, there would not have been a 'point of sale in my case. I would have taken my money and gone elsewhere, but with you being psychic, you would have known this.

When me and my partner went into SCS at Cortonwood we had a lovely welcome from the staff.
Mason really helped us out by explaining the different fabrics what we could get and with us having little children what the best options would be.
Mon extremely helpful and friendly. Explained everything we needed to know and we purchased a sofa

I marked SCS as a four. I would’ve marked it as a two but the delivery drivers were extremely helpful and that’s why I’ve given scs a four. I must say the reason why I would’ve given it only two stars the call centre is a nightmare to deal with

Staff member was super helpful and very understanding with our history and reservations about apply for the finance and the lady didn't judge but sat and helped us through it and it made the whole process comfortable and rewarding.

Two fantastic lads that delivered my sofa bed today, Michael and Steven.
They were very polite, tidy and quick and nothing was to much for them.
Hope I get the same two to deliver my next order. 10/10

Rob was beyond helpful and patient with me until I chose the right sofa, couldn’t have done more. Highly recommend thank you Rob

Sofa quality is absolutely awful, we paid a lot of money for the sofa to look like it’s years and years old, the material is sagging as seems to me it hasn’t been pulled and stretched enough,getting absolutely no where with customer services!

Was informed of date of delivery and recieved a phone call an hour before on the day..The two gentlemen bringing the sofa were polite and respectful..cannot fault the servise at all

from the time in the shop with the manager, Richard ( i think ) to the 2 delivery guys everything was perfect. went like clockwork. would highly recommend using SCS & very pleased with our new sofas

Great sale and delivery

Sofa came on the day they said it would, I was kept updated about delivery, the 2 young men brought my sofa in and uncovered it and put it together for me, they also put my old chair outside for me.

I bought a brand new reclining sofa from SCS cost a fortune.
It took months to be made and delivered then within 1 week the seats were starting to sag down.
I tried to contact the aftercare dept and after 4 calls 2 emails I got a call from them.
They sent someone to look at the sofa by this time I was sitting with my knees around my ears and the repair man said its all normal.
I have just got SCS again on the phone and they insist it's ok no problems. So after 3 weeks I am looking to buy another new sofa but not from SCS. It's a terrible company absolutely rubbish furniture and after service does exist. Stay well clear. It cost my nearly 2 Grand to find that out😡

Very helpful sales person and relaxed atmosphere.

We have waited for our £2,500 Frigento sofa since new year and were so excited to receive it. It arrived 24.02.2025 and we had no issues with the delivery and the delivery drivers installed the head rests which are mechanical. However, after they left and we were admiring the sofa, we realised that two of the three head rests are faulty and do not click into place at all. Also, one of the head rests is noticeably more forward than the other two. We waited 2 hours on 24.02.2025 to customer service phone number and then requested a call back as could not get through. We emailed three different email addresses also. We received a call at 1pm-ish on 25.02.2025 to advise that a 3rd party had to come out and fix it and could take 5 working days to even receive an email from them to look at a date!!!!! This is a brand new sofa which was delivered faulty and has ruined our experience and crushed our excitement. Waiting that long is ridiculous when SCS have delivered the sofa faulty. This should be an urgent matter and we are so let down that we have spent this money and not received what we ordered. I would like to know how to make a complaint and also what I can expect as an outcome from the complaint. We are so disappointed and it is making us consider to not recommend SCS as we have been doing before the sofa arrived. SCS should not be delivering faulty sofas and then telling customers they have to wait 5 working days to receive an email to book a date for someone to come and look at it - god knows how long we will have to wait for a date either if they are busy. And in the meantime, we will have to start paying the finance even though we haven't received a sofa that isn't faulty. We are so upset by this experience. It is our first big purchase together as a couple.

Excellent service from the delivery team - I was able to to track the drivers and although the end time changed a couple of times I received a call when they were 15 minutes away. Courteous and polite drivers and an excellent service all round. the furniture was assembled in situ and I was asked where it should be placed

Really happy with the help we received..brilliant happy with our choice. Sales assistant helped with colour..fabric..size. didn't have to go anywhere else saved weeks of going from store to store..many thanks..But you won't get it on delivery date they won't answer phone or emails so you my not get your deposit back..don't go there...

We recently visited SCS at Cortonwood just to look around. Sean was so patient and so helpful explaining everything and making time for us. We went away and measured up returning the following week. We asked for Sean as he was amazing through the whole process or ordering and exposing everything. Cannot recommend Sean at SCS enough. A credit to the store.

Great team, friendly, helpful and they sold it !!. Got just what I wanted.

They was very welcoming and met all our needs